Award-winning executive sales and customer service management leader with a consistent, proven track record.

  Secured positive outcomes after initiating and implementing innovative ideas that boosted profits and processes.

  Outstanding ability to increase sales while simultaneously enhancing the customer experience.

  Built, trained and led high-performance teams to maximize their potential and excel.

  Executive Master of Business Administration (EMBA), Kennesaw State University; expected May 10, 2016.

  Proficient with Microsoft Word, Excel and PowerPoint.

New Business Development Team Building Training Programs

Strategic Planning Succession Planning Continuous Improvement

Customer Relations Interviewing/Hiring Vendor/Supplier Relations

Grainger Industrial Supply Alpharetta, XXXXXX 2004-Present

Senior Director of Sales (2005-Present)

District Sales Manager (2004-2005)

  Promoted to Senior Director of Sales after performing the first 18 months as a District Sales Manager.

  Maintain responsibility for generating $220 million in annual revenue.

  Lead a team of 80 sales personnel, of which five are district managers (four were hired personally).

  Collaborate with two other leaders to negotiate favorable annual contracts with key stakeholders.

Achievements:

  Currently achieving a growth profit rate of 47% for 2016.

  Consistently increased sales by 5-7% annually, including after taking over and building a sales team in 2005.

  Hired new sales personnel and spearheaded all training initiatives over a four-week period.

  Boosted customer base by a minimum of 3% annually over the past four years.

  Increased sales to government customers by up to 12% after initiating and implementing a new qualifying process for account managers.

  Boosted the number of referrals from existing customers by listening to their feedback on a survey.

  Promoted two district sales managers to senior branch operations management roles.

  One of only 10 employees to be honored by senior executives out of 22,000 personnel with a Global Leader/Success of our People nomination.

  Earned a free cruise after being nominated by staff members and senior executives for Leader of the Year honors in 2008.

  Honored with the Director Annual Achiever Award in 2007 for ranking in the top 5% all sales leaders.

  Retained staff members at a higher average the rest of the company.

MCI Telecommunications, Inc. Alpharetta, XXXXXX 1990-2004

  Earned eight National Circle of Excellence awards for outstanding performance, its highest honor, for ranking in the top 5% in sales and customer service across the company.

Inbound/Outbound Service and Sales Manager (2000-2004)

  Led nine supervisors and 160 representatives responsible for answering 3,500 telephone calls per day.

  Increased sales production from 89% to 110% of plan.

  Enhanced quality scores from 73% to 90% by implementing call flow and follow through protocol.

  Reduced the abandon rate 9.8% and averaged a 98% hold time.

Continuous Improvement Project Manager, Worldcom (1998-2000)

  Boosted sales 8% after implementing Peak Performance enterprise objectives and strategies associated with orxxxxxxnizational development initiatives.

  Lowered the attrition from 150% to 75% in six months and by 30% within two years.

  Increased the quality of newly-hired staff members after leading a national taskforce to standardize the interview and selection process.

Customer Service Manager (1990-1998)

  Led a group of seven exempt employees handling escalated concerns.

  Conducted thorough evaluations of supervisor performance and implemented strategies for improvement.

Executive Master of Business Administration (EMBA), Kennesaw State University; May 10, 2016 (3.9 GPA)

Bachelor of Arts (BA), Marketing, with a minor in Sales & Sales Management, Xxxxxx Southern University

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your orxxxxxxnization as a (INSERT JOB TITLE).

As demonstrated in the accompanying resume, I am an award-winning executive sales and customer service management leader with a consistent, proven track record. During my career, I have secured positive outcomes after initiating and implementing innovative ideas that boosted profits and processes. I also have an outstanding ability to increase sales while simultaneously enhancing the customer experience. What s more, I ve built, trained and led high-performance teams to maximize their potential and excel. Among my achievements:

  Currently achieving a growth profit rate of 47% for 2016 as Senior Director Sales at Grainger Industrial Supply.

  Consistently increased sales by 5-7% annually, including after taking over and building a sales team in 2005.

  Hired new sales personnel and spearheaded all training initiatives over a four-week period.

  Boosted customer base by a minimum of 3% annually over the past four years.

  Increased sales to government customers by up to 12% after initiating and implementing a new qualifying process for account managers.

  Boosted the number of referrals from existing customers by listening to their feedback on a survey.

  Promoted two district sales managers to senior branch operations management roles.

  One of only 10 employees to be honored by senior executives out of 22,000 personnel with a Global Leader/Success of our People nomination.

  Earned a free cruise after being nominated by staff members and senior executives for Leader of the Year honors in 2008.

  Honored with the Director Annual Achiever Award in 2007 for ranking in the top 5% all sales leaders.

  Retained staff members at a higher average the rest of the company.

  Executive Master of Business Administration (EMBA), Kennesaw State University; expected May 10, 2016.

As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy
xxx-xxx-xxxx