Professional Profile

  Member-focused mortgage and lending manager, with expertise in pipeline management, business development, team leadership, and financial reporting in credit union as well as regional and international banking environments

  Offer solid experience managing special projects, assisting with product development and rollouts, streamlining processes, and overseeing day-to-day operations

  Sharp analytical and problem solving skills with proven ability to create strategies and tools that increase productivity, efficiency, and accuracy

  Build, train, and lead top-performing support teams; strategically plan and coordinate workflow and human resources for optimal coverage while containing labor costs

  Committed to ensuring organizational objectives are clearly communicated from executive leadership to branch employees; facilitate a client-focused, service-oriented environment vital to maximizing member satisfaction, retention, and referrals

  Proficiency in Dynatek, FICS, Summit/Branch, Mortgagebot, Meridian Linc, Digital Insight, Siebel, and Microsoft Office (Word, Excel, PowerPoint)

  Registered with the Nationwide Mortgage Licensing System; NMLS # 840565

~ Select Achievements ~

• Maintained a 15-day loan clearing cycle at Hometown Bank of the Hudson Valley
• Eliminated backlog at Quorum Federal Credit Union and cleared queue of 200 loans within 2 months
• Instituted highly successful semi-annual mini home buying expos in the UN lobby drawing more than 500 attendees; rented out space, identified and vetted realtors from throughout the NY metro area, coordinated with security, planned giveaways and promotions, and managed event execution
• Played a key role in creating the UN online equity application, including configuration and go-live
• Collaborated with other UN managers on creating a streamlined preapproval process and developing the product

Professional History

Mortgage Banker, Chase Bank, Middletown, NY Oct 2015 Present

• Drive mortgage loan origination process and provide operational support across two Middletown branches and the location in Goshen

• Interview and collect information from prospective borrowers to determine qualifications for mortgage and refinance transactions

Residential Loan Officer, Sterling National Bank, Montebello, NY June 2015- Oct 2015

• Interviewed and collected information from prospective borrowers to determine qualifications for mortgage and refinance transactions

• Worked closely with realtors, CPAs, attorneys, and other business professionals throughout Orange, Ulster, Rockland, and Sullivan counties to continually expand client base

Mortgage Loan Officer, M & T Bank, Fishkill, NY March 2015-June 2015

• Interviewed and collected information from prospective borrowers to determine qualifications for mortgage and refinance transactions
• Worked closely with realtors, CPAs, attorneys, and other business professionals throughout Orange, Ulster, Rockland, and Sullivan counties to continually expand client base

Mortgage Loan Officer, TD Bank, Poughkeepsie, NY August 2014 February 2015

• Interviewed and collected information from prospective borrowers to determine qualifications for mortgage and refinance transactions
• Worked closely with realtors, CPAs, attorneys, and other business professionals throughout Orange, Ulster, Rockland, and Sullivan counties to continually expand client base

Mortgage Consultant, Hometown Bank of the Hudson Valley, Walden, NY 2011 July 2014

• Interviewed and collected information from prospective borrowers to determine qualifications for mortgage and refinance transactions
• Worked closely with realtors, CPAs, attorneys, and other business professionals throughout Orange, Ulster, Rockland, and Sullivan counties to continually expand client base
• Maintained exceptional levels of customer satisfaction while originating $1M and closing $1M per month

Lending Support Specialist, Quorum Federal Credit Union, Purchase, NY 2009 - 2011

• Brought on board as a contract employee and promoted to full-time permanent status within 2 months; gained valuable experience in a broad range of consumer lending areas and provided backup support for mortgage department
• Provided education and assisted members with understanding the process, loan terms, and underwriting conditions
• Ensured the accurate entry of data on income, assets, collateral, and status changes
• Reviewed and cleared all loan conditions, processed and disbursed loans, and issued all closing documents

United Nations Federal Credit Union, New York, NY 2000 - 2007

Mortgage Sales Manager (2002 - 2007)

• In recognition of outstanding performance, promoted to managerial position responsible for leading 7-member team of sales representatives, processors, and underwriters serving a diverse population
• Managed annual pipeline of $55M in loans from application through closing; teamed with department staff, attorneys, and settlement agents to facilitate closing process
• Directed all aspects of Mortgage Originations Division, including goal setting, budgeting, scheduling, marketing, and HR, including performance evaluations
• Developed, implemented, and trained personnel on policies and procedures to improve accuracy and efficiency of operations; created reports and tools to analyze production, volume trends, and cycle time
• Oversaw the implementation and maintenance of new online application system; additionally acted as website administrator responsible for updates
• Introduced first time home buyer program, lending development training program, and member services staff training initiatives
• Served in a Help Desk capacity to assist UNFCU staff in New York, Kenya, Italy, Switzerland, and Austria offices
• Originated $280M in new applications during 2006
• Granted CUNA Mutual Group s Excellence in Lending Award for Mortgages (2003) and chosen as Runner-Up for President's Award Runner-Up (2004)

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