10600 Cibola LP NW Apt. 426 | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

B2B Sales | Interpersonal Communication | Cross-Functional Leadership | Strategic Planning | Client Relations | Cold Calling

Needs Assessment | Call Center Operations | Marketing & Promotion | Networking | Critical Thinking | Tactical Problem Solving

Revenue Growth | Negotiation | Recordkeeping | Presentations | Microsoft Office | Windows OS | Spanish Fluency

Performance-driven, reliable and savvy professional with years of experience in the customer service and sales arenas within various sector. Pairs a solid work ethic with proven performance results resulting in recognition by clients and employers alike. Skilled in effectually creating and executing innovative sales tactics to close transactions in a manner that benefits both seller and client. Works well with clients, coworkers, managers and stakeholders at all levels, both in a team member and independent achiever capacity. Presently in search of a challenging role that will allow for professional development and career growth

  Market and promote employee benefits solutions for clients in an outside sales capacity

  Also sell life, accident and short-term disability insurance solutions; assess clients needs to match them with company offerings

  Provided guidance in a Call Center enviroxxxxxxent to clients using Apple iOS products; effectively resolved questions and concerns

  Troubleshot issues over the phone to determine a need for hardware repair or suggest less complex solutions as they became available

  Delivered comprehensive Call Center support for McDonald s restaurant; fielded tickets for computer hardware equipment and software issues

  Regarded as a subject matter expert; called upon for training and upskilling technicians, as well as aiding them in handling difficult calls

  Recognized for high-caliber onsite performance, which led directly to monetary performance bonuses

  Worked with company Account Manager to collect client payments including past due balances, as well as reply to pertinent billing questions

  Scheduled and recorded returned merchandise transactions; upheld prosperous account conditions with collection levels up to 120 percent

  Retained extensive knowledge of accounts is first phase of Management Trainee program which led to General Manager promotion

  Recommended highly when transferred from a top national region to a new one; qualified for monthly merit-based bonuses after initial month

  Commenced working relationship with company as a Customer Service Technician for one year before promotion to supervisor-level role

  Mentored and guided a dynamic team of 15 professional staff members as it related to customer care and quality assurance; kept team motivated and consistently ranked within the top percentile of all RTS Call Center sites

  Handled escalated issues related to McDonald s client in conjunction with upper management; used positive communication tactics in doing so

  Marketed, promoted and sold numerous life, health and accident insurance coverage offerings; replied to related inquiries from prospects and sought out potential clients in order to generate new business

  Nurtured ongoing relationships with clients; reviewed policies including guidelines specific to collection of premiums

  Ran service operations for a current client base; delivered uniforms, mats and linen supplies in a timely and efficient manner

  Strengthened client partnerships via provision of excellent service and addition of new business from referrals and existing client add-on services

  Renewed contracts with existing clients and created new contracts for newly-recruited customers

  Won second place during a Regional Power Route Sales contest; was defeated for the first place spot by .02 cents

  Founded and managed daily functions for a pressure cleaning business that serviced restaurants clients

  Called local eatery Owners and Managers to schedule a time with them to deliver a holistic and detailed sales presentation

  Supervised and trained a strong staff of two or three coworkers; developed a solid business line and eventually expanded the business fourfold in terms of annual revenue

  Sold wireless products and services in a fast-paced retail enviroxxxxxxent; fielded service inquiries while also working to generate new business

  Started working with company as an Administrative Assistant for one year prior; handled back office, warranty and inventory duties

  Coached colleagues in regional sales performance best practices

  Authored and implemented new contracts within existing client base

10600 Cibola LP NW Apt. 426 | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | abc@xyz.com

March 19, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to the table nearly 20 years of sales and customer service experience in a variety of sectors. I also possess six years of demonstrated success in operating a business while simultaneously holding down a full-time sales job.

  Over the course of my career, I have proven my innate ability to excel in both team-based and independent settings that require strong attention to detail. Additionally, I thrive in fast-paced, ever-changing settings that demand adaptability and flexibility.

  As a professional, I pride myself on my ability to connect with prospective clients via cold calling and in-person presentation methods. I have been a consistent top seller in all roles detailed within my resume.

  I ve also been able to effectually maintain positive and lasting relations with current clients in order to continually surpass their expectations and encourage their continued loyalty.

  Outside of my sales and revenue generation acumen, I am often regarded by colleagues and customers alike as a subject matter expert in many areas. I quickly master company best practices and retain knowledge as it relates service offerings.

  Doing so allows me to act as a sought-after salesperson and trainer for fellow sales personnel. My leadership skills, I believe, will be an asset in any sales-focused role I take on. Furthermore, I hold licensure for property, casualty, health, life and accident insurance.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume