- 9336 China Grove Ct Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Administrator (Network Operations Center)

Qualifications Profile

    Self-motixxxxxxted and results-driven network solutions engineer with more than 17 years providing high-performance technical support and administration, customer service, project management, and operations support mostly in the telecommunications industry.

-    Proven competence and dedication to process efficiencies in completing wired and wireless network installation for voice and unified voice/data, network software and hardware maintenance, network system administration, and upgrade projects, while ensuring compliance with client specifications, budgets, and deadlines.

-    Detail-oriented, analytical and methodical with critical thinking to resolve complex technical project issues that enable the team tom complete projects on time and within budgets. .

    Well-organized with multitasking and prioritization skills that optimize network resources to deliver outstanding system administration and maintenance outcomes. .

    Excellent people management and communication skills that inspire user/client confidence, while fostering performance excellence and teamwork synergies across multi-functional engagements.

Professional Experience

    Manage operations in preserving the security and safety of client property and personnel, patrolling assigned premises to check for and remediate irregularities, security violations, unauthorized personnel/visitors, blocked entrances and exits, and fire control equipment.

    Respond to alerted incidents of fire, medical emergency, bomb threat, flooding, elexxxxxxtor emergency, and hazardous materials, among others, generating reports as required.

    Contracted by Pinnacle Technical Resources to provide network administration and maintenance for the two companies, conducting remote access/VPN/authentication, help desk/monitoring, Routers, Switches, Load Balancers (F5 technology), Wireless, DNS, IP Management, Junipers, Brocades, Cisco ACS, ASA, Nexus, Blue Coat proxy. Data Center Environment.

    Worked with Remedy Trouble Ticket System in resolving user connectivity, Interference, Authentication, and coverage issue, including switching issues such as VLANs, VTP, and spanning tree

    Optimized network performance with the use of monitoring tools, resolving network problems and outages, scheduling upgrades and collaborating with Network Architects on higher level Network issues.

    Documented network problems and resolutions for future references.

    Provided technical support to clients subscribing to several Verizon products, monitoring, maintaining, and resolving problems involving copper T1 s, E1 s, E3, & DS3 s, as well as Optical OC3 s, OC12s, OC48s, and OC192s

    Effectively utilized performance monitoring and testing tools to identify and resolve malfunctions, performing end-to-end trouble isolation and repair on physical and logical layer services.

    Collaborated with local exchange carriers, Customer Service Centers, Account Teams and Customers to facilitate isolation and repair of faults in the network within established baseline objectives.

    Leveraged knowledge of TCP/IP including sub-netting, routing protocols, OSPF, RIP, BGP, MPLS, EIGRP and Ethernet, T-1 testing, call processing and the OSI model.

   Promoted from ILEC Repair Agent to current position in the VoIP Support team, tasked with resolving both managed and unmanaged voice and data network issues involving ADSL, SDSL, Line-Sharing, and IDSL circuits, T1 issues, overutilization, intermittent packet loss and latency issues.

   Administered and configured Cisco, Polycom & Swiss IP phones, Bind Sylantro client adapters and Cisco ATA s, while remotely administering LAN/WAN connectivity across Cisco BPX and Coxxxxxxd s ATM network.

   Managed and maintained CISCO Media gateways, and remotely monitored/administered Diamond Lane Digital Subscriber Multiplexers (DSLAM s).

   Coordinated repair processes with partners, end users, and internal technical groups to expedite fault isolation and minimize resolution times

   Documented test scripts and results for Coxxxxxxd Direct processes for the TAC, enabling remote access Cisco BPX, and SES switches for ATM troubleshooting, and conducting BERT test on T1 and IDSL circuits.

- 9336 China Grove Ct Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Education & Credentials

    DEVRY UNIVERSITY DOWNERS GROVE ONLINE Downers Grove, IL (2014 Present)

B.A. in Network and Communications Management

    COMPUTER LEARNING CENTER Xxxxxx, XXXXXX (2000)

A.A.S. in Computer Systems & Network Technology

Professional Training & Certifications

    Cisco Certified Network Professional Routing and Switching (CCNP) (Mar 2017)

    Cisco Certified Network Associate (CCNA)

    Cisco Security, Cisco Voice and United Communication Administration,

    Department of Criminal Justice Services (DCJS) Prixxxxxxte Security Service Registration (RE-1022004)

    Administrative Specialist Certification, US Army, for Benjamin Harrison, IN

    Accounting Computer Literacy, Sawyer College of Business, San Diego, CA

Technical Skills

    Network: TCP/IP, NetWare, Network Security architecture, OSPF/IS-IS, EIGRP, BGP, MPLS, ACLs, DNS, DHCP, IPAM, LDAP, NFS, etc.

    Telecom Hardware: Routers, Switches, Cisco PBX & Routers (7940, 7960, 2800, & 2900 series), Wireless Access Points (WAP), R-CAP3602L-A-KP, Switches 2600, 6500, 3500, Nexus 7000, Juniper M series, Lucent, Adtran, Nortel, Netopia, & Siemens

    Network Troubleshooting: NS Lookup, Ping, Trace-route, Dig(s), Telnet, & DNS

    OS: Windows XP/7/8 UNIX, & Sun Solaris