Yyyyyy x. yyyyyy

6717 158th St. W. ~ Apple Valley, XXXXXX xxxxxx xxx-xxx-xxxx ~ abc@xyz.com

Summary of Qualifications

  Accomplished management leader with a proven track record of lowering costs by improving processes and production.

  Valuable, hands-on insurance industry experience, including leading, training and coaching a large number of personnel.

  Created and managed a positive and rewarding work environment to enable associates to maximize their potential and excel.

  Unique ability to identify and develop personnel, and achieve low turnover rates.

Work Experience

Voya Financial Minneapolis, XXXXXX 2015-Present

Service Delivery Manager, Enterprise Claims

  Lead a team of life and adjudicating claims examiners related to the life group wavier block and supplemental insurance.

  Improved bottom-line results during the first year as a result of implementing a program with an outside partner to positively impact a $300 million group life waiver block.

  Boosted results by using a Lean Management System that focused on daily production and root cause problem solving.

  Met or exceeded all customer expectations by consistently adhering to service level agreements and cycle-time for waiver of premium and supplemental insurance products.

Great Northwest Insurance Co. and Hawaiian Insurance and Guaranty Co. LTD St. Paul, XXXXXX 2014-2015

Claims Manager (2014-2015)

  Oversaw Key Performance Indicators (KPIs) for both companies focused on independent adjusters handling assignments while also managing catastrophic exposure.

  Led and trained internal quality control staff on handling all aspects of property and casualty claims.

  Built important relationships with both agents and vendors and developed claims reporting protocols for review by executives.

Quality Control Center Senior Claims Adjuster (2008-2014)

  Fostered and develop positive relationships with vendors, including setting litigation guidelines with legal bill review.

  Maintained compliance with Medicare section 111 reporting and Medicare notice requirements for liability claims handling.

  Managed response class action; construction defect; and bodily injury litigation related to complex insurance claims.

  Decreased pending lawsuits 40 percent by spearheading settlements and mediations to resolve disputes.

  Reduced pending bodily injury inventory 33 percent.

Farmers Insurance Group 1986-2007

No Fault Center of Excellence Manager Burnsville, XXXXXX (2000-2007)

  Led a team of 90 claims handlers, as well as an operations manager and eight supervisors.

  Oversaw 40,000 annual claims worth $85 million in indexxxxxxity, as well as a $10 million operating expense budget.

  Initiated and managed the launch of this Center of Excellence program, which was expanded to serve 28 states in three years for exceeding performance metrics and demonstrating operational excellence.

  Reduced headcount 30 percent by improving the integration of people, process and technology.

Branch Claims Manager, Xxxxxx Property Office Burnsville, XXXXXX (1996-2000)

  Managed a team of 40 personnel, along with a multi-million dollar operating expense budget and indexxxxxxity exposure.

  Showcased strong leadership in response to large, multi-billion dollar catastrophe events in the State of Xxxxxx.

  Earned the Property Zone Award in 1998 for managing costs and improving service.

Branch Claims Liability Supervisor Minneapolis, XXXXXX (1993-1996)

Claims Management Program, Farmers Insurance Group (1991-1993)

Property Claims/Senior/Special Property Claims Representative (1986-1991)

Education, Training and Licenses

  Licensed Independent Adjuster, State of Xxxxxx

Bachelor of Arts (BA), Economics, St. Cloud State University St. Cloud, XXXXXX

Associate in Claims, Insurance Institute of America

Program in General Insurance and Legal Principles, Insurance Institute of America