Accomplished sales and customer service leader with a consistent, proven track record of achievement.

         Excellent listening, verbal communication and interpersonal skills to build relationships with clients, colleagues and vendors in a variety of customer-facing settings.

         Solid time management, attention to detail and organizational skills, including prioritizing tasks.

New Business Development Client Relations Problem Solving

Staff Leadership/Management Team Training Process Improvement

Server, Prime112 Restaurant Miami Beach, FL 2013-Present

         Demonstrate excellent listening, verbal communication and interpersonal skills while serving guests at this leading steakhouse.

         Build and maintain rapport with customers to gain their trust, confidence and respect.

         Maintain extensive knowledge of food and wine selections and answer questions from guests.

         Train, mentor and coach employees on best practices of operations, including sales and customer service.

         Ensure guests have an enjoyable and memorable dining experience to ensure repeat business.

Head Server, STK South Beach Miami Beach, FL 2010-2013

         Served as Lead Server, educating new employees how to effectively service clientele at this steakhouse.

         Maintained diplomacy and tact to resolve problems in an accurate, timely and efficient manner.

         Prioritized the needs of customers by demonstrating excellent time management and organizational skills.

         Showcased a proven ability to work well independently as well as a lead by example.

Restaurant Manager, Shrine Nightclub Mashantucket, CT 2007-2009

         Excelled in multiple roles at this MGM Grand resort at the Foxwoods Resort Casino.

         Managed front of house staff such as bartenders and servers, including scheduling personnel for shifts.

         Oversaw the closing of the restaurant, including processing of cash outs and handling of petty cash.

Studied at Miami Dade College; 2013-2015

Dear Hiring Manager: With this letter, I wish to express my sincere interest in joining your organization as a (INSERT JOB TITLE HERE).

As my accompanying resume indicates, I am an accomplished sales and customer service leader with a consistent, proven track record of achievement. I possess excellent listening, verbal communication and interpersonal skills to build relationships with clients, colleagues and vendors in a variety of customer-facing settings. My solid time management, attention to detail and organizational skills includes prioritizing tasks to achieve performance objectives while working under tight deadlines. Among my career highlights:

         Demonstrated excellent listening, verbal communication and interpersonal skills while serving guests in multiple hospitality environments, including leading steakhouses.

         Built and maintained rapport with customers to gain their trust, confidence and respect.

         Trained and coached employees on best practices of operations, including sales and customer service.

         Maintained diplomacy and tact to resolve problems in an accurate, timely and efficient manner.

         Prioritized the needs of customers by demonstrating excellent time management and organizational skills.

As your employee, you will find me to be a team player committed to exceeding your expectations. I look forward to interviewing with you soon.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx

abc@xyz.com