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Business Operations ~ Staff Training & Development ~ Team-Building & Leadership
Customer Service ~ Continuous Improvement ~ Purchasing ~ Sales ~ Inventory Management
Consummate managerial skills span staffing, training, operations, sales, customer service, reporting, contract administration, and data analysis.
Proactively evaluate existing processes and procedures to reveal areas of weakness, and swiftly implement solutions that simplify and standardize operations.
Excel at steering initiatives which maximize productivity, control costs, and achieve performance goals.
Highly skilled at connecting with and managing people from diverse cultures and backgrounds.
Solid business acumen and well-versed in resource management, problem solving, marketing, and purchasing.
MSDS trained, and constantly foster a respectful workplace climate essential to maximizing staff morale, enthusiasm, cohesiveness, and accountability.
Adept throughout full spectrum of inventory processes encompassing planning, scheduling, vendor relations, quality assurance, and budget compliance.
- Knowledgeable in hiring, orientation, training, supervision, and adhering to all employment laws to control company liability.
- Software skills include proficiency in Microsoft Office (Word, Excel,) SAP and Macola.
Hauni Richmond Inc., Richmond, VA, 2013 to 2016
Order Processing Spares Manager
Spearheaded sales and coordination of spares parts and maintenance contracts valued at $30M+ annually.
Aligned and mobilized team in establishing and administering service and maintenance contracts to fuel company revenues while substantially decreasing customer's downtime of capital equipment.
Played a pivotal role in boosting customer satisfaction ratings from 82% to 97% in less than 18 months.
Awarded Customer Service Achievement Certificate for exceeding 2015 service level goal.
Applied sharp analytical skills toward developing and implementing new procedures to fortify customer retention rates and satisfaction levels.
Participated in training and support activities for company to acquire ISO certification.
Consistently enforced workplace safety to ensure compliance with OSHA rules, guidelines, policies, and regulations.
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Professional Experience continued
Decisively prioritized and delegated workload to optimize efficiency in daily operations.
Visited account representatives at customer sites to cultivate and nurture business relationships, vital to maximizing loyalty and retention.
Closely monitored customers ordering patterns and trends to generate budgets and explore market opportunities.
Partnered with technical personnel to plan, assess, and incorporate technical changes for customers as needed.
Compiled, tracked, and maintained data to generate budgets, forecast needs, and control department s spending.
Hobart Ground Systems, Palmetto, FL, 1998 to 2013
Spare Parts and Production Manager
Steadily advanced through a series of promotions to direct spare parts and production operations by working collaboratively with distributers and agents on a global scale.
Interviewed, hired, trained and coached personnel, constantly emphasizing product knowledge, customer service excellence, and a commitment to quality.
Generated, reviewed, and presented in-depth departmental performance reports to senior leadership on a monthly basis.
Proactively introduced paperless filing system which slashed expenses, improved overall organization, and streamlined sales, invoicing, and auditing processes.
Resourcefully compiled master price list featuring recommended spare parts lists for vendors, distributors, and outside sales reps.
Co-developed shared parts e-mail system to effectively distribute workload among peers and improve transparency throughout department.
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Prior background includes role as Assistant Manager at National Auto Lube.
B.A., Business Administration, American InterContinental University, Chicago
graduated summa cum laude 2010
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