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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and knowledgeable Strategic Leader with several years of experience in high-stress environments in addition to a strong background within various industries. Experienced in overseeing daily administrative operations, designing strategies focused on increasing efficiency/productivity, and leading internal teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.


Key Competencies


Operations Management People/Staff Management Process Improvement

Collections/Loss Prevention Financial Operations Industry Strategy Development

Team Leadership Report Generation Vendor Management Conflict Resolution


Professional Experience

Capital One Auto Finance December 2007-Present

Loss Prevention Unit Manager

  • Direct day to day strategic operations within a fast-paced financial organization which is centered on increasing efficiency and productivity levels
  • Supervise a team of staff members which includes 2 Floor Supervisors and 20 Recovery and Repossession Associates and requires providing individualized coaching and guidance
  • Consistently exceed individual/group production metrics, implement innovative strategic operating procedures, and create comprehensive action plans
  • Maintain a significant knowledge of industry specific compliance standards which has resulted in regulations consistently being followed


HSBC Card Services July 1999-December 2007

Fraud Detection and Dispute Investigations Unit Manager

  • Managed strategic operations within the fraud unit which required supervising a team of approximately 20 Investigators along with overseeing both incoming and outgoing customer contact attempts
  • Successfully improved unit efficiency through the accurate reporting of call volume and creation of more efficient staff schedules



Train the Trainer Certification

Improvising and Fostering Change Certification

Behavioral Interviewing Certification

Inclusive Leadership Certification

DiSC Certification

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