Yyyyyy x. yyyyyy

Experienced Administrative & HR Professional

Client Centered Detail Driven Staff Training & Development Highly Effective

      More than 15 years of progressively responsible experience in customer service-oriented environments with proven ability to simultaneously manage multiple levels of responsibilities and duties in a fast-paced environment.

      Extensive experience creating, developing, and implementing core training materials.

      Mentor and lead teams by example and with integrity to deliver service excellence.

      Excellent communicator with demonstrated ability to collaborate with staff, management, business partners, and others at all organizational levels.

      Outstanding blend of organization, prioritization, leadership and interpersonal skills

      Excellent technical skills, including proficiency in MS Office Suite, proprietary software applications and programs, HIPAA compliance regulations, and more.

Employee Benefit Specialists, City, ST (2012 to present)

Customer Service Team Lead/Trainer

         Promoted to Trainer and Team Lead within first 12 months.

• Expertly and efficiently resolved high level of escalations with polished professionalism while simultaneously managing up to 100 inbound calls, emails, and outbound correspondence regarding flexible spending accounts, benefit enrollments, and in-depth knowledge of Cobra and retirement benefits.
• Analyzed, researched, and identified needs of individual customers; translated results into improved customer satisfaction and loyalty.

Public Storage, City, ST (2006 2011)

Telecommunications Specialist

         Proactively identified future company needs and built collaborative working relationship with service providers, business partners, and vendors.

         Achieved substantial reduction in organizational costs and expenses through relationship building and negotiation skills.

Cingular Wireless, City, ST (2005 2005)

Trainer and Quality Assurance

         Recognized for outstanding performance and customer service excellence; promoted to elevated position from entry level Call Center Representative within 90 days of employment.

         Oversaw all aspects of staff training and development, daily employee activities, and quality assurance.

Disneyland Resort, City, ST (2000 2005)

Attractions Operator/Trainer/Lead

         Promoted to Trainer and Team Lead within first 6 months of employment.

         Selected by President for special projects and teams to drive organizational objectives, including Safety Team.

Graduated with Honors in Graphic Design, Pioneer High School, Whitter, CA (GPA: 3.9)