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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ 513-545-4638 ~


Career Profile

Dedicated and accomplished Strategic Leader with several years of experience, a solid track record of achieving exceptional levels of productivity, and a demonstrated background in providing high levels of administrative support within several environments. Equipped with an ability to oversee daily customer service operations, working within efficient internal teams, and handling escalated customer service situations. Offer solid supervisory abilities with experience in training and mentoring new staff members.


Key Competencies


Administrative Support Team Leadership Training/Coaching Process Improvement Strategies

Retail Banking Leading Effective Teams Decision Making/Planning New Hire Training

Client Retention/Loyalty Financial Account Management Microsoft Office Suite, Google Apps, DocuSign


Professional Experience

Wright Patt Credit Union                                                                                                           December 2010-March 2014

Senior Financial Solutions Coach

  Direct day to day customer service and administrative support operations within a fast-paced retail banking environment with a focus on increasing customer satisfaction levels

  Played a lead role in reviewing client financial information and opening new banking accounts in addition to facilitating the closing of accounts

  Provided individualized and/or group training to new Teller team members, answered incoming phone calls, set-up appointments with prospective members, and diffused escalated member service situations

  Maintained a Notary Public Designation in addition to a certification in opening new accounts and processing consumer loans


Key Bank                                                                                                                                                       July 2010-December 2010


  Supported customer service and financial operations within a banking environment which included processing customer account transactions along with addressing incoming phone calls

  Maintained an exceptional knowledge of financial projects which resulted in an ability to provide customers with appropriate guidance based on their financial needs/situation  


First Watch                                                                                                                                           March 2008-February 2009


  Oversaw customer service tasks within a food-service environment which centered on ensuring customers were provided a stellar experience at every visit

  Utilized superior communication and interpersonal abilities to maintain positive relationships with customers along with analyzing escalated customer service issues  


Additional Experience Includes: Photographer/Manager, Glamour Shots and Server, Don Pablo s


Associate s Degree in Business, Antonelli College, Cincinnati, OH

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ 513-545-4638 ~





Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review.  In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a strong background in customer service and administrative support roles with experience in training new staff members, processing customer banking transactions, and opening/closing retail banking accounts. In addition, I have strong experience in interacting positively with customers, analyzing and solving complex operational issues, and supporting special projects and/or events.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes an Associate s Degree in Business from Antonelli College.  


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance.  I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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