- 507 North Juanita Ave. Ÿ Redondo Beach, CA 90277 ( (310) -962-9539 * abc@xyz.com

Operations Management (Manufacturing Distribution Sales)

Qualifications Profile

    Highly self-motivated and results-driven management professional with more than 27 years providing high-performance sales, customer service and operations management in the manufacturing, and distribution industries.

    Detail-oriented, analytical and methodical with critical thinking to address work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

Sales & Distribution

    Marketing & Sales (Trad. & Online)

    Channel/Distribution Management

    B2B/B2C Sales Management

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Marketing IT Systems Support

    Product Branding & Positioning

Operations Management

    Planning & Execution

    Inventory Management

    Fiscal & Budget Management

    Process/Workflow Improvement

    Productivity Incentive Management

    Statistical Quality Control

    Inter-Office Coordination

    Negotiations & Diplomacy

    Concurrent Project Management

Administration

    Policies & Regulatory Compliance (i.e. OSHA, Environment Law, etc.)

    Personnel Administration

    Performance Appraisal

    Career Development

    Corporate Events Management

    Staff Supervision & Training

Technical

    Website Design & Development

    E-Commerce Implementation

    MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing

Professional Experience

Kubota Tractor Corporation Ÿ Torrance, CA

    Manage HR administration covering employee recruitment for various offices, marketing IT, sales, accounting, and engineering roles with 25-30 vacancies at any given time.

    Oversaw career development, and employee incentive engagements through internship and reward/recognition programs, including logistics support and staging of corporate events.

    Oversaw sales and operations management administering an annual operating budget of $9.5M for corporate offices, while managing a national business systems training department for 1,200 clients annually.

    Managed a sales team responsible for ensuring customer satisfaction and generating revenues of $3M annually.

    Developed a customer interface (KubotaLink) designed to enable on-line ordering and accounts receivable posting, and allow dealers to effectively set sales objectives, corporate announcements, and other administrative functions.

    Provided strategic direction in managing sales and business operations with an annual operating budget of $5M, developing business plans, and supervising a professional team to deliver sales and business growth.

    Performed administrative support to clients, projects and operations management.

    Managed several departments in ensuring operational efficiency in sales & marketing IT projects, overseeing administration of various incentive programs for performance, continuous improvement, and advertising (co-op).

    Assisted in the functional design and user training for a business IT portal (intranet) system.

    Oversaw sales program execution, claim processing, settlement submission, & incentive reimbursement.

Rubbercraft Corporation Ÿ Gardena, CA

    Managed accounts of diverse industries such as Commercial and Military Aerospace, Electronics, Communications, and Medical businesses, among others.

    Achieved $6M - $15M sales growth within a 4-year period, 1994-1998, averaging 20% - 30% sales growth per year.

    Led Sales and Customer Relations Department through transition from selling catalog items to custom engineered products while maintaining high profit margins with 40% capture rate of all new business solicitations or inquiries.

    Oversaw staff recruitment and personnel training in Administration, Customer Relations and Inside Sales while growing the client base during transitioning of two major acquisitions

    Created incentive plans & supported all managers in reducing delinquencies in Operations and Accounts Receivable.