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- 507 North Juanita Ave. Redondo Beach, CA 90277 ( (310) -962-9539 * email@example.com
Operations Management (Manufacturing Distribution Sales)
Highly self-motivated and results-driven management professional with more than 27 years providing high-performance sales, customer service and operations management in the manufacturing, and distribution industries.
Detail-oriented, analytical and methodical with critical thinking to address work issues even under stress.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.
Sales & Distribution
Marketing & Sales (Trad. & Online)
B2B/B2C Sales Management
Multiple Account Management
Customer Service Management
Relationship Management (Customers, Public, & Suppliers)
Marketing IT Systems Support
Product Branding & Positioning
Planning & Execution
Fiscal & Budget Management
Productivity Incentive Management
Statistical Quality Control
Negotiations & Diplomacy
Concurrent Project Management
Policies & Regulatory Compliance (i.e. OSHA, Environment Law, etc.)
Corporate Events Management
Staff Supervision & Training
Website Design & Development
MS Office, Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing
Kubota Tractor Corporation Torrance, CA
Manage HR administration covering employee recruitment for various offices, marketing IT, sales, accounting, and engineering roles with 25-30 vacancies at any given time.
Oversaw career development, and employee incentive engagements through internship and reward/recognition programs, including logistics support and staging of corporate events.
Oversaw sales and operations management administering an annual operating budget of $9.5M for corporate offices, while managing a national business systems training department for 1,200 clients annually.
Managed a sales team responsible for ensuring customer satisfaction and generating revenues of $3M annually.
Developed a customer interface (KubotaLink) designed to enable on-line ordering and accounts receivable posting, and allow dealers to effectively set sales objectives, corporate announcements, and other administrative functions.
Provided strategic direction in managing sales and business operations with an annual operating budget of $5M, developing business plans, and supervising a professional team to deliver sales and business growth.
Performed administrative support to clients, projects and operations management.
Managed several departments in ensuring operational efficiency in sales & marketing IT projects, overseeing administration of various incentive programs for performance, continuous improvement, and advertising (co-op).
Assisted in the functional design and user training for a business IT portal (intranet) system.
Oversaw sales program execution, claim processing, settlement submission, & incentive reimbursement.
Rubbercraft Corporation Gardena, CA
Managed accounts of diverse industries such as Commercial and Military Aerospace, Electronics, Communications, and Medical businesses, among others.
Achieved $6M - $15M sales growth within a 4-year period, 1994-1998, averaging 20% - 30% sales growth per year.
Led Sales and Customer Relations Department through transition from selling catalog items to custom engineered products while maintaining high profit margins with 40% capture rate of all new business solicitations or inquiries.
Oversaw staff recruitment and personnel training in Administration, Customer Relations and Inside Sales while growing the client base during transitioning of two major acquisitions
Created incentive plans & supported all managers in reducing delinquencies in Operations and Accounts Receivable.
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