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- Dynamic Executive who offers a background in Wealth Management, Asset Management, and Development and Implementation of Client Experience (e.g. Client Reporting, Digital Platform, Client Websites) and Advisor Experience (e.g. Advisor Workstation) Solutions, and exhibits an ability to see the big picture in evolving markets.
- Details-Driven Leader who demonstrates cross-functional talents in Multi-Site Team Building / Training, Strategic Analysis / Planning, Trends Tracking, Project Management, Process Improvement, and Data Management.
- Top Performer who boasts above-average career results in developing and deploying innovative solutions, and can make sound decisions to reflect positively on global operations in alignment with a company s vision, value, and goals in building and restructuring organizations to achieve optimal results and a significant competitive advantage.
Chief Platform Office Platform Strategy & Execution
Director Head of Client Reporting & Advisor Workstation (2013 Present)
Capitalize on the opportunity to direct forward-thinking Client and Advisor Experiences for a Private Bank North America division, including coordinating and managing strategic direction for Client Reporting and Advisor Workstation platforms, as well as strategically managing daily operational support of each area to drive success.
Direct a top-performing team of 25+ employees across multiple regional locations, including New York, Chicago, Zurich, and Mumbai, as well as building and restructuring teams by assessing, streamlining, and improving quality.
- Lead Client Reporting strategies, including providing a robust, flexible, and customizable multi-channel offering that is complimented with a White Glove service offering, as well as defining solution stack segregation into three distinct offerings (e.g. Standard Reporting, Ultra-High Net Worth and Family Office Reporting, and Custom Reporting).
- Provide presentations and training sessions of multiple platforms to Train to RM program members, MBA Summer Analysts, and members of Summer Associates program, and travel to multiple branches to train salesforce.
- Develop a multifaceted Advisor Workstation that offers solutions-oriented portfolio viewer / analytics, opportunity management, practice management, and reporting capabilities, along with coordinating overarching data quality efforts for Client Reporting, Advisor Workstation, Digital Channel, and Business Reporting verticals.
Coordinated set up of a first service offering based in Mumbai for servicing Private Bank U.S. business, including staffing team, defining responsibilities, and developing operating model, as well as growing staff from six to 70+ to support products, middle office, analytics, and client reporting.
Migrated an existing and established service from high-cost locations to a low-cost Mumbai service center, including staffing team, establishing cross-training, developing operating model, and actively completing the first live service model migration of functionality from Raleigh to Mumbai.
Nominated to lead President s Club Performance Reporting working group as an initiative spearheaded by Head of Private Bank North America, and worked directly with Relationship Manager to identify areas of improvement and focus for existing functionality to better service clients.
Restructured firm s service organizations to support client and advisor solutions by modernizing processes and procedures which provide a sophisticated level of service within a scalable manner.
Evolved Standard Reporting from one with technical challenges and functional complexities to that of seamless reporting with new functionality development of custom report templates, report parameterization, asset class performance, multi-channel delivery, and risk management statistics.
Initiated robust data quality framework that ensured reports were generated accurately, including staffing teams and implementing control checks and outlier exception reports to correct data errors.
Generated a 60% report production increase since taking over Standard Reporting platform in 2013.
Defined solutions, staffed group, and onboarded 500+ elite clients for 60+ top-producing Relationship Managers, and crafted and delivered the best output to address clients unique needs.
Developed and managed a White Glove service model in the top of a third-party consolidated reporting solution to allow for onboarding and servicing of clients without an administrative burden.
Created a multifaceted Advisor Workstation offering portfolio viewer / analytics, opportunity management, practice management, and reporting capabilities as a one-stop shop for client management, as well as interacting analytics for Relationship Managers to manage a book of business.
Selected as Head of Data Management Workstream within PB USA s data offering, including demonstrating knowledge of underlying platforms and delivery of high-quality client / RM solutions to ultimately lead to data quality improvement and greater levels of user acceptance and confidence.
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Chief Operating Office Business Transformation
Vice President ￨ Senior Program Manager (2008 2013)
Utilized broad industry knowledge toward directing a cross-divisional team in developing and administering strategic front-end solutions supporting 1,400 staff and 20,000 clients across Private Banking Wealth Management platform.
Built and sustained productive relationships among Business, IT, Operations, Legal, Compliance, and Product Groups to implement strategic change initiatives for Private Banking USA to meet and / or exceed all objectives.
Proactively chaired monthly Steering Committee meetings to effectively keep stakeholders apprised of current status, issues, and risks, and further allowed the committee to provide a forum for making tactical and strategic decisions.
Led numerous bank-wide initiatives with a primary focus on client reporting, data management, and advisor workflow tools, including redesigning the firm s Standard Reporting solution to enhance customization by implementing functional enhancements (e.g. on-demand reporting, benchmarks).
Collaborated globally with CS Private Banking Asia-Pacific client reporting team to achieve design and roadmap for the implementation of a client reporting solution across the company s key region.
Initiated a robust process to capture, load, and reconcile third-party Hedge Fund and Private Equity valuations and transactions for use across multiple client, RM, and management-facing applications.
Developed a security master database for utilization across multiple downstream applications, and further designed managerial report suites via Business Objects and freeform SQL to provide point-in-time and critical trends analysis of Asset Under Management, Net New Assets, and Revenue.
Vice President ￨ Project Manager (2004 2008)
Strategically steered multiple large-scale projects within Smith Barney s wealth management organization focused on implementing changes to advisory process applications to enhance user experience, including planning and coordinating cross-functional project activities to meet or exceed project goals in alignment with scope and budget.
Led User Acceptance Testing efforts on system developments / enhancements to ensure requirement compliance.
Successfully designed, developed, and tested new and innovative GWM Client Performance Report.
Coordinated Technology, Product, Compliance, Legal, and Operations groups during integration of CIS Bank Channel to Advisory Services business, and vastly expanded product distribution channel.
Managed seamless transition of $10 billion on Managed Assets from Legg Mason to Smith Barney.
Directed conversion of $20 billion in assets from an internal non-advisory product to an internal advisory product due to SEC filing, and managed testing to ensure conversion of account-level data.
Assistant Vice President ￨ Senior Consulting Group Analyst (2003 2004)
Applied strong leadership talents toward directing a results-focused team of 3,000+ Financial Consultants within a competitive New York region, including implementing a Consulting Group process by developing investment policies, applying critical asset allocation, selecting investment managers, and reporting performance to all clients.
Optimized operations efficiency by preparing client-specific reports regarding asset allocation analysis, money management attribution, and customized performance presentations using wide-ranging software applications.
Conducted presentations and conference calls to train Consulting Group Analysts, Financial Consultants, and Sales Assistants, and supported Financial Consultants in understanding performance calculations (e.g. Time & Dollar Weighted Measurements) and other risk evaluations.
Specialist (2000 2003)
Played a vital role in maintaining performance figures for 600,000+ discretionary and non-discretionary accounts within Smith Barney s Consulting Group, as well as Portfolio Management, mutual fund advisory, and retail programs.
Expertly researched and resolved performance issues for non-standard accounts, along with efficiently assessing rationality of over / underperformance versus specified benchmarks, investment disciplines, and styles.
Prioritized and led current and pending projects by participating in weekly systems meetings.
Led six service representatives in a Performance Monitors / Fixed Income High-Net Worth unit.
Registered FINRA Series 99 ￨ Member, PB USA Assistant Vice President / Promotion Committee Vice President
Microsoft Office Suite ￨ Microsoft Visio ￨ Microsoft Project ￨ Business Objects ￨ SQL ￨ Temenos ￨ Wealth Manager
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