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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 ~ 397.287.5427 ~ abc@xyz.com
Address Change Effective 7/21/16: 0000 xxxxxx xxxx , xxxx , xxxxx 00000
Multi-Faceted Management Professional, with exceptional Operational and Personnel Management capabilities, seeking challenging Retail Management assignment
Core Competencies
Staffing ~ Personnel Hiring/Training ~ Operations ~ Regulatory Compliance ~ Billing ~ Customer Service ~ Issue Resolution ~ Workflow Standards Development ~ Continuous Improvement ~
Guidebook/Manual Development ~ Supply Procurement
Profile of Qualifications
Over 12 years of experience gained in multiple industry sectors providing office management and patient support; in current assignment skillfully balance unusual facility usage arrangements, meet all administrative requirements and handle wide array of operational management issues
Notable capacity for overseeing daily work performance of subordinates and have gained experience in developing work station guides to increase awareness of position responsibilities as well as efficiencies; expertise in overseeing organizational payroll and related activities
In earlier assignment, responsibilities focused on managing array of billing and insurance-related issues for medical practice, including verifying eligibility, arranging payments and maintaining Accounts Receivable records
Exceptional strengths in clearly communicating with staff/colleagues to assure adherence to organizational policies/procedures including those addressing regulatory requirements, any billing issues and customer support and service
Highly capable in authoring technical reports, documents and work plans, collaborating with various organizational entities to assure inclusion of crucial information; skilled in use of array of graphic design and computer software applications for production of multiple technical reports, manuals, proposals, catalogues, documentation and graphic presentations; also skilled in use of organization Web Portal and was responsible for personnel training as well as suppoting call center staff
Professional Synopsis
Ridgeline Family Medicine Office Specialist Lead
Centura Health, Castle Rock, CO 2014 - Present
Effectively provide comprehensive front-office management for two clinics consisting of a family practice and 20 time-share entities; serve as first-point-of-contact and skillfully oversee all related activities including assuring staffing needs are met and that all individuals are trained in proper actions, procedures and protocols.
Hold unique responsibilities for overseeing hospital x-ray registration for patient access for both clinics, a function typically managed at the hospital level; provide support, staffing and training for this process.
Successfully supervise check-in process, including collections, develop work scheduling and assign various duties, and, working with the Practice Optimization group, promote staff continuous improvement as well as compliance with quality, regulatory, billing and customer service standards; experienced in resolving various operational issues/problems or, when necessary, referring to Clinic Supervisor for resolution.
Yyyyyy x. yyyyyy
~ Page Two ~
Provide strong participatory support for weekly organizational development meetings and designed work station guide books that provide clear explanations and directions necessary for effectively performing each specialist assignment; additionally tasked with procurement responsibilities to assure maintenance of proper supply levels.
Additionally, serve in back-up role for six front-desk positions; duties typically include all aspects of check-in process, registration, insurance verification, managing any needed faxing of information to physician or medical assistants, and overseeing volunteer assistance and light duty staff members.
Office Manager
Peakview Chiropractic, Centennial, CO 2013 - 2014
Greeted patients and provided in-depth assistance and direction for completing intake forms and registration information, and verified insurance information including eligibility; also collected payments, co-pays and deductibles, billed insurance companies, uploaded data into computerized system and maintained daily/monthly/annual Accounts Receivable reports.
Developed patient charts and prepared necessary documentation; managed incoming telephone calls, scheduled appointments, assisted with various patient therapies, oversaw multiple payroll activities, participated in staff recruitment/hiring/training and procured supplies to assure achievement of proper levels.
Publications Specialist/Provider Field Rep/Customer Care Specialist
Xerox State Healthcare, Wyoming and Colorado 2007 - 2013
Authored and maintained array of technical reports, business transformation documents and work plans, brochures and manuals for various documents and publications and maintained formal delivery protocol for documents.
Worked closely with internal/external staff to identify information needed in development; employed graphic design technology and computer software applications for product technical reports, manuals, proposals, instructional materials and catalogues, among others items, and posted documents to Web Portal as directed.
Steered training/presentations for providers in Wyoming territory; successfully delivered guidance, training and other assistance to staff personnel.
Developed work schedules for nine call center Agents, ensuring ample telephone coverage to monitor calls for priority issues and manage problem identification and resolution; prepared in-depth workload tracking, response time and quality identification reports and maintained monthly negative balance report.
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