Finance & Banking Manager

• Results-driven Financial Manager with 5+ years of experience directing daily operations within fast-paced banking environments.
• Skilled in identifying inefficiencies and implementing highly effective process improvement initiatives to increase sales and improve customer service.
• Top notch leadership skills; experienced in monitoring performance and implementing action plans to boost overall efficiency.
• Continually recognized for fostering a positive environment and boosting team morale.

• Continually hand selected to revamp branch processes; turned two branches from underperforming to market leaders.
• Consistently recognized as a Top Performer on an annual basis.
• Led market in overall customer satisfaction (Q2 2017).
• Built a high-performance team; multiple direct reports continually recognized as Top Performers.

Bank of America, Arlington, VA 2014-Present

Financial Center Manager II

• Leverage top notch leadership skills and finance knowledge to oversee daily operations within one of region s largest centers.
• Serve as Digital Sales Champion; closely monitor enrollment / usage of online banking, mobile banking, ATM and direct deposit.
• Streamline existing processes to ensure goals / objectives are achieved; focus heavily on sales, operations and customer satisfaction.
• Demonstrate excellent organizational abilities while providing peer coaching throughout onboarding of Financial Center Managers and Financial Center Operations Managers.
• Utilize strong leadership skills to build a high-performance team, monitor team performance and implement action plans as necessary to drive productivity.
• Deliver high quality service to clients, resulting in increased retention and satisfaction; implement individualized solutions to fulfill client needs.
• Strategically mitigate risk while maximizing operational performance; devise highly effective long term plans.
• Maintain adherence to company policies and procedures throughout all operations.

Bank of America, Annandale, VA 2013-2014

Financial Center Operations Manager

• Fulfilled key leadership position, overseeing day to day operations within a fast-paced branch.
• Utilized strong attention to detail to strategically identify / mitigate risks and devise plans to promote long term growth.
• Heavily involved in new hire on boarding; conducted in depth training to boost team performance.
• Consistently achieved and surpassed objectives in various areas, including sales, deposit growth and personal expenses.
• Continually enhanced overall customer experience; delivered high quality service.

Bank of America, Alexandria, VA 2010-2013

Teller Operations Manager

• Obtained in depth exposure to highly effective leadership techniques; provided training in various areas, including sales, service and maintaining regulatory compliance.
• Successfully minimized risk while boosting branch performance.

Bachelor of Science in Management, George Mason University, Fairfax, VA; 2014

Relevant coursework completed in: Operations Management, People and Organizations, Financial Management, Financial Institutions, Principles/Practices of Management, Teamwork/Interpersonal Skills, Advanced Human Resource Management and Negotiations in Organizations.

Peer-Coach Event Attendee, Bank of America