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Yyyyyy x. yyyyyy

4890 W. Hidden Paradise Road, Wasilla, AK 99623


Country of Citizenship: United States

SSN: xxx-xx-xxxx

Secret Security Clearance



Job Title:


Agency: Job Announcement Number:



Core Competencies

Information Technology, Troubleshooting, Wolfhound System, Multi-Intelligence Sensor (MISER), Electronics Technician, Customer Service, Networking, Software, Schematics, Maintenance/Repair, Testing/Diagnosing, Electronic/Electro-Mechanical/Computer Equipment, Communications Installation/Modification/Maintenance, CISCO Device Configuration, VMware, Windows Server 2008-2012, Wireless Network Infrastructure, Network Security, Etherchannel, Interoperability, IIS, Closed Network Environment, .VMDK Recovery, Network Deconfliction, Drupal, CMS, Wordpress, PHP, MySQL, Apache, KU and KA Band Satellite Connections, Site Management


Professional Experience

February 2011 Present

Tobyhanna Army Depot

Tobyhanna, PA / Bagram, Afghanistan

Hours per Week: 81

Salary: N/A

Series: 1670 Pay Plan GS Grade: 12

Supervisor: Toby Aldridge Phone xxx-xxx-xxxx Contact Applicant First


Field Service Representative/Wolfhound/Miser/CREW Technical Lead (GS-12 1670 Electronics Technician)


Effectively serve with RC East in Afghanistan in support of Wolfhound Direction Finding System Program; tasked to troubleshoot/maintain array of electronic/mechanical/IT equipment including auto negotiating wireless mesh networks, long-range wireless shots and Linux/Windows custom equipment. Utilize subject matter expertise in authoring multiple technical documents covering procedures for troubleshooting problems/issues; report directly to Project Manager and provide hands-on training for DoD civilians, contractors and various military personnel in RF theory/propagation, use of the Wolfhound system within combat environment and crucial elements of Wolfhound system maintenance/troubleshooting.

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Skillfully analyze Wolfhound and MISER systems and provide feedback/troubleshooting of system components/software. Tasked with responsibilities for implementing fielding/logistics management for 20+ combat outposts and field observation bases in Wolfhound system and coordinate training/maintenance system for more than 27 systems comprised of 81 subsystems in area of operations. Consistently work with contractors and DoD personnel to ensure achievement of all government/contract requirements, maintain parts/maintenance/training database and coordinate assets and training mission schedules to assure mission accomplishment. Serve as OEM Technician for CREW program with responsibilities for troubleshooting/repairing Duke primary and secondary units. Additionally tasked with responsibilities as Pearson Vue test site administrator for 401st AFSB, Bagram, Afghanistan


Continually expand knowledge of CISCO device configuration/troubleshooting, VMware including .vmdk recovery and network deconfliction, Windows Server 2008-2010, wireless network infrastructure, network security, Etherchannel, interoperability and IIS in closed-network environment in support of developing and maintaining highest levels of capabilities to meet all challenges/difficulties.


Successfully developed/own/operate two production websites utilizing Drupal CMS, Wordpress, PHP, MySQL, Apache and other modules developed from SDKs; expertly set-up/troubleshoot KU/KA band satellite connections for end-users including assisting with network set-up/control.



August 2010 February 2011

Alaska Manufacturing Extension Partnership

Anchorage, AK

Hours per Week: 40

Salary: N/A

Supervisor: Tom Meyers Phone xxx-xxx-xxxx Contact Applicant First


Technical Consultant


In this assignment skillfully performed Windows 2008 Server and Exchange administration including Active Directory management, disaster prevention/recovery and virtual machine management; set-up network that included CISCO switches/routers, DHCP/file/print servers, primary/backup domain servers and Exchange email server. Proficiently implemented network monitoring tools, i.e. SNMP, and streamlined tools such as spanning tree; also worked with manufacturers/small business personnel in streamlining technical aspects of organizational business structures.


Collaborated with AMEP clients in determining areas of endeavors needing improvement and assisted in development of five- and ten-year growth scenarios; also assisted manufacturers in working with local/national distributors, including Wal-Mart, and initiated process of interacting with government/DoD contract providers to develop further outlets for client products/services.



September 2006 August 2010

Computer Sciences Corporation (CSC)

Falls Church, VA / Balad, Iraq

Hours per Week: 84

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Salary: $192,000 annually

Supervisor: Tom Meyers Phone xxx-xxx-xxxx Contact Applicant First


Field Service Technician / CREW FSR, Logistician


Managed full-blown ISP, utilizing satellite communications/wireless point-to-point hardware. While serving as FRA IMP for multiple programs was responsible for system troubleshooting, installation of software/printers and all security audits; skillfully utilized spectrum analyzers/computers/other diagnostic equipment for maintaining/troubleshooting Electronic Warfare (CREW) equipment in support of CSC Warlock contract; successfully attained perfect safety record.


Skillfully designed barcode scanning system to improve accuracy and increase productivity; reduced man-hour needs by 75+%. Also utilized MS PowerPoint presentation, multiple handouts, live demonstrations and oral examinations to train over 400 soldiers and civilians regarding proper installation/troubleshooting for multi-million-dollars in military vehicle assets. Strong contributing member of Upgrade Team for Duke CREW; was responsible for conducting initial testing/troubleshooting using automated test equipment and re-wired electronic components in 2,000+ Duke CREW systems valued at over $80K each. During assignment, served as site leader and became Subject Matter Expert (SME) on use of schematics, electronics and test equipment, i.e. oscilloscopes, spectrum analyzers and signal generators.



March 2006 September 2006

Lear Siegler Services

FOB Speicher / FOB Warrior, AE United States

Hours per Week: 84

Salary: $85,000 annually

Supervisor: N/A Phone: N/A May Contact: N/A


Small Arms Repair Technician / Logistician


Facilitated classroom training for military personnel on troubleshooting/maintenance; also served as parts receiver with responsibilities for achieving 100% accuracy in inventorying military parts valued in excess of $200K. Repaired/maintained/troubleshoot small arms weapons, and was responsible for gaging to 30 level standards on weapons, including M9, M4, M16, M14, M249, M240, M2, MK19 and multiple foreign weapons. Interfaced with customers and worked continually to improve safety/welfare of soldiers.



August 2005 March 2006

Nintendo of America

Redmond, WA

Hours per Week: 40

Salary: $10/Hour

Supervisor: N/A Phone: N/A May Contact: N/A


Product Tester

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In this assignment was responsible for testing new products for organization Wi-Fi product line; assessed frequency congestion issues and developed/recommended solutions that reduced congestion and improved capacity from 60% to 100%. Also re-designed frequency control cages to maximize wireless traffic effectiveness; employed array of equipment such as spectrum analyzers to determine areas of frequency overload. Successfully gained familiarity with bug-testing techniques and developed other new testing methodologies; reported all surfaced company entertainment product errors and verified removal of identified flaws.



April 2003 June 2005

United States Army

Fort Irwin, CA

Hours per Week: 60

Salary: $1,337/Month

Supervisor: N/A Phone: N/A May Contact: N/A


Enlisted Service Member (45K)


Effectively managed maintenance for 3,000+ weapons in 25 arms rooms valued in excess of $2M; successfully met assignment responsibilities in building/repairing/administering computer systems crucial to operation of armament shop and developed exceptionally accurate (100%) database for all weapons inspections/repairs. Based on exceptional performance was assigned to serve as Information Management Officer for 108-member maintenance troop; was responsible for administering workstations/network for 30 computer systems, remotely administered two Linux-based servers in Washington and Florida, and was cross-trained as a 45B Small Arms Repair Technician, and a 45G Fire Control Systems Repair Technician.



December 2001 April 2003

Independent Contractor

Anchorage, AK

Hours per Week: 70

Salary: $4,000 Bi-Weekly

Supervisor: N/A Phone: N/A May Contact: N/A


Information Technology Instructor


Developed classroom curriculum and taught 27 FAA senior employees on CompTIA A+, focusing on test preparation and certification; utilized demonstrations, slide presentations, handouts, reading assignments and pop quizzes/examinations; was successful in achieving pass rate of 92%. Also designed training packages concentrating on software, hardware, platforms, installation and troubleshooting; worked with students to assist them in understanding user base.



February 2011 November 2001

Home Depot / Lowe s Hardware Stores

Anchorage, AK

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Hours per Week: 40

Salary: $10/Hour

Supervisor: N/A Phone: N/A May Contact: N/A


Customer Service Associate


For these big-box stores, was highly successful in providing exceptional customer service while working in fast-paced environment, continually displaying strong product knowledge to identify and solve problems for customers. Was responsible for managing sales contracts, processing credit applications and assuring excellent service delivery. Acknowledgement of superior performance resulted in being named as Top Sales Associate in the Home Depot Kitchen and Bath Department while earning a sales position in Lowe s Lumber Department.



March 2000 February 2001

University of Alaska-Anchorage (UAA)

Kodiak, AK

Hours per Week: 40

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A


Network Engineer


Successfully installed/administered/troubleshoot networks and sub-networks for 2,000+ computers on Microsoft and Linux platforms for City and Municipality of Kodiak as well as the UAA Kodiak Branch.



July 1999 March 2000

Alaska Job Corps Center

Palmer, AK

Hours per Week: 40

Salary: $7.50/Hour

Supervisor: N/A Phone: N/A May Contact: N/A


Technician / Instructor Assistant


Drove initial activities of I.T. Department for controlled classroom use; built, troubleshot and provided network/server administration for Computer Trade Department computers/networks consisting of 12 workstations and two servers valued at $20K+. Created software imperative of class curriculum and utilized demonstrations/handouts/examination in teaching A+ material to ten students.



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Education / Certifications / Training


University of Alaska, Anchorage, AK

Some college coursework; 2000

MCSE Core Courses


Alaska Job Corps, Palmer, AK

Technical/Occupational Certificate, 2000

Computer Hardware and Software


Alaska Job Corps, Palmer, AK

High School GED, 1999


CompTIA Security+, 2015, Technical Lead, Bagram Airbase, Afghanistan

Cisco CCENT, 2014, Technical Lead, Bagram Airbase, Afghanistan

Certificate of Completion, 2007, CREW Field Service Representative, Baghdad, Iraq

Certificate of Completion, 2003, Tank Turret Repair Technician (45K), United States Army

CompTIA A+ Certification, 2001, renewed 2015, University of Alaska Anchorage


Microsoft Certified Professional, 2001


NSTC Six-Pack


Lean Six Sigma



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