Yyyyyy x. yyyyyy

Senior-level Management Executive

Healthcare Administration ~ Senior Living Facilities ~ Operations

Offering significant background in healthcare from hands-on roles in nursing to directing all aspects of facility operations for AL (assisted living) and IL (independent living) patients. Seamlessly cooperate with multi-disciplinary healthcare team members to steer collaborative efforts and increase safety and quality of care. Energetic team-builder with exemplary experience in training, supervising, and motivating cross-functional teams dedicated to delivering extraordinary customer service. Significant financial management skills spanning accounting, collections, budgeting, and vendor/contract management.

Selected Achievements:

         Achieved and sustained highest census to date for Country Meadows of York (100% occupancy for five consecutive months) and attained 99.42% census for the previous four years.

         Championed efforts to decrease patient falls by 50% in one year at AseraCare Hospice.

         Successfully defended 33/33 ADRs in 2010.

         Recognized as National Director of Clinical Services of the Year for East Division in 2009.

         Collaboratively formulated national STEPS fall prevention program in at AseraCare.

Providence Place Senior Living, Hummelstown, PA, 2015 to Present

Vice-President of Operations

         Reporting to CEO, proficiently plan, coordinate, and direct all facets of daily operations across five campuses collectively generating $40M in annual sales revenues.

         Reliably provide high-impact coaching, mentoring, and hands-on leadership to campus Executive Directors and Directors of Wellness, consistently nurturing team cohesiveness.

         Govern regulatory compliance, financial administration, quality improvement initiatives, company reputation, resident satisfaction, and P&L accountability.

         Establish policies and procedures to control costs, boost quality levels, and optimize bottom-line performance.

Country Meadows of York, York, PA, 2011 to 2015

Campus Executive Director

         Spearheaded daily operations inclusive of financial administration (accounts receivable, billing, collections), regulatory compliance, customer service, resident relations, and human resources.

         Oversaw clinical care for 90 AL residents, 45 IL residents, and 40 memory-care residents.

         Applied dynamic managerial skills toward coaching, developing, motivating and empowering 14 Department Heads.

         Cultivated, nurtured and maintained unified relationships with physicians, referral sources, payer sources, patients, and staff.

AseraCare Hospice, York, PA, 2007 to 2011

Executive Director (2010 to 2011)

         Diligently ensured hospice program adhered to all applicable federal, state and local laws, as well as accrediting organization regulations.

         Steered full-scope human resources functions from HR policy and procedure development to fostering excellent employee relations.

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         Liaised with governing body, professional advisory group, staff members and community by reporting events when applicable.

         Led orientation process for new staff and provided in-service education programs focusing on physical, emotional, spiritual and social needs of hospice patients and their families during final stages of illness and during dying and bereavement.

         Managed financial functions encompassing budget preparation, cost control, variance analysis, billing, and collections.

Director of Clinical Services (2009 to 2010)

         Proficiently planned, developed, implemented and evaluated all patient/family services while ensuring strict and consistent regulatory compliance.

         Hired and managed staff including nurses, social workers, chaplains, hospice aides, volunteer coordinator, and bereavement coordinator.

         Instrumental in budget administration, census development, strategic marketing, quality assurance, performance improvement, and achievement of revenue goals.

         Orchestrated and implemented orientation and ongoing education for clinical staff.

         Played a vital role as mentor for new DOCS and PCC managers in Region 1.

Patient Care Coordinator (2007 to 2009)

         Leveraged sharp critical thinking skills to triage, assign, and monitor service provided to patients and families.

         Provided orientation, motivation, support and leadership to nursing staff and held regular team meetings to ensure patients plans of care were appropriate.

         Coordinated hospice care in-services throughout community and assisted in facilitating admissions, transfers, and discharges.

Normandie Ridge Nursing Center, York, PA, 2006 to 2007

Director of Nursing (2007)

         Rapidly promoted to oversee the complete spectrum of nursing operations including state and federal compliance for LTC facilities, staffing/hiring, scheduling, and performance evaluations.

         Motivated and managed 75 nursing professionals in delivering highest level of nursing care.

         Effectively led development, coordination and implementation of nursing process for care of 63 residents.

RN Supervisor, Day Shift (2006 to 2007)

         Exhibited exemplary leadership talents in supervising, mentoring and directing three LPNs and seven CNAs.

         Actively assisted Director of Nursing in scheduling employees for all shifts to ensure sufficient coverage while adhering to labor budgets.

         Prepared annual staff evaluations as well as disciplinary actions if applicable.

Prior Background:

Wellspan Health, York Hospital, York, PA, 2002 to 2006

Staff Nurse, Orthopedic / Neurological Unit ● Psychiatric Technician, Geriatric Psychiatric Unit

York Suburban Senior High School, York, PA, 1997 to 2002

High School English Teacher

M.Ed, Educational Administration, Shippensburg University ~ GPA: 3.9

Bachelor of Science in Nursing, York College of Pennsylvania ~ GPA: 3.41

B.S., Secondary Ed English/Communications, Pennsylvania State University ~ GPA: 3.4

Registered Nurse License # RN571582

Certified Hospice and Palliative Nurse, 2009

ACLS (Advanced Cardiac Life Support)