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Yyyyyy x. yyyyyy

2736 Calmwood Dr. | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx |



Trusted, driven Operations Management Executive with years of dynamic, hands-on experience in the area of multi-unit business management. Develop and set into motion strategies that serve to bolster sales and profit levels while simultaneously increasing quality levels. Leader of high-performing districts and territories; strive to slash costs, as well as heighten levels of efficiency and productivity. Thrive in deadline-driven environments that call for adaptability and flexibility as it relates to overcoming obstacles to achieve peak performance. Trainer and mentor of teams that are unified in nature and motivated to surpass organizational targets. Motivated to deliver first-class customer service while ensuring attainment of bottom-line results. Seeking a role that will welcome the expertise of a seasoned professional.




  Served as Chipotle s Trainer-In-Store for the Houston metro; trained up to four Managers per quarter on average

  Engaged in Chipotle s Senior Associate Competency Training to refine leadership skills and grow professionally

  Engaged actively in Senior Associate Competency Training during tenure with Cracker Barrel

  Garnered the highest T.C.I. in the market while with Boston Market, outperforming the budget by up to $10K per period

  Fueled sales increases in an eight-unit market to secure an average growth of 5% to 10% over previous year at Boston Market

  Spearheaded efforts to train six Boston Market MITs and raised retention by 95% for one year or longer

  Consolidated Boston Market s staffing hours to approximately 5% to 10% under the company s typical need; also received positive recognition for introducing the use of tracking forms and labor scheduling based on needs and trends


Areas of Expertise


Operations Leadership | Strategic Planning | Business Development | Process Improvement | Quality Control

Customer Service | Sales | Marketing | Sales Increases | Budgeting | Loss & Prevention | Cost Control | Financial Analysis

Communication (Spanish) | Staffing | Training | Time Management | Organization | Problem Solving | Compliance

Professional Experience


CHIPOTLE, Senior Associate Manager/Associate Manager (2012-2018)

  Directed daily business operations centered on achieving or surpassing corporate goals

  Supervised and guided a team of 110 in sharpening their skill sets and achieving their highest possible levels of potential

  Managed a corporate budget used to drive process improvement, pay for operational costs and maximize investments

  Hired and trained staff per staffing needs, leveraging the ability to enact disciplinary measures as needed

  Exceeded labor management, supply and financial quotas on a consistent basis during time spent in this role


CRACKER BARREL, Senior Associate Manager/Associate Manager (2011-2012)

  Acted in a Trainer-In-Store role across Houston; achieved success in training up to 4 managers per quarter in full

  Coordinated operational functions in an effort to surpass corporate objectives and boost overall performance levels

  Mentored and managed a large team in realizing their maximum levels of potential

  Administered a sizable corporate budget to improve operations and maximize investments

  Handled all aspects of staffing including recruitment, hiring, training, supervision and discipline


BOSTON MARKET, Area Manager (2007-2011)

  Led daily operations for a store in Dallas and later relocated to a Houston location

  Trained General Managers in core operational duties e.g. budgeting, forecasting, profit/loss and unit reviews

  Developed 15 high performers from hourly and supervisory positions into management-level roles

  Coordinated Train the Trainer sessions and aided management staff in crafting Personal Development Plans

  Shared inter-store best practices through regular interaction with managerial teams; seamlessly led each location to raise its bottom line using precise expense planning and preventative maintenance

  Coached and supported management in sponsoring community events to boost the company s public image; engaged in functions including homeless shelter support, blood drives and the Susan G. Komen Breast Cancer Race Support.

  Earned a rank in the top 5% most profitable area in the company

  Excelled notably in this capacity, generating $12M in sales volume

  Attained Top Box scoring through the Empathica Guest Survey for patrons


Yyyyyy x. yyyyyy




General Manager (2005-2007)

  Produced $1.5M in volume through expert-level management of the Luetta, Katy and Sugarland stores; crucial in advancing each store to be rated in the Top 20 for fiscal achievement across the company

  Alleviated food costs for Luetta from 4% to 1.5%, Katy from 1.5% to 0%, and Sugarland from 3% to 1% by carefully monitoring levels and leveraging inventory control best practices

  Quickly advanced from Crew Member to Shift Manager in March 2006; went on to become Assistant Manager in September 2006 and ultimately to the General Manager role in December that same year


COMEFEX / MERCADISIMO, General Manager (1999-2003)

  Called on leadership acumen to excel in leading business functions

  Designed engaging marketing tools and promotional campaigns for major Fortune 500 companies; handled each campaign s operations such as point-of-sale strategies and executive relations with client companies

  Devised and set into place strategies using expertise in which trends fueled the POS to optimize business and product sales strategies

  Developed market expansion strategies including product displays

  Identified key players within the team to seize emerging market opportunities and expand the distribution network

  Fostered and sustained lasting, trust-based relationships with key accounts including Coca-Cola, Procter & Gamble, Pfizer, Nestle, Frito-Lay and British American Tobacco


AGRICULTURAL RETAIL FLORISTS, Commercialization Manager (1995-1999)

  Oversaw all business development processes including preparation of account assignments

  Managed team as it related to scheduling, territory management, scheduling/time off and quota attainment

  Supervised Sales Associates to ensure they attained or surpassed quotas per applicable company policies

  Excelled in securing new customers using successful direct sales techniques

  Reported directly to company CEO; partook in board meetings and other gatherings to discuss future growth




Associate s Degree, Communication & Business Administration, Universidad San Francisco de Quito

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