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Yyyyyy x. yyyyyy
200 Sheila Ct., #0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● (xxx-xxx-xxxx / ( xxx-xxx-xxxx ● abc@xyz.com
Social Services Professional
Client Engagement, Support & Motivation ~ Caseload Management ~ Conflict Resolution
Profile
Bilingual (English & Spanish) Behavioral Health Specialist with proven skills in empowering individuals from diverse cultural and socioeconomic backgrounds to improve their quality of life while achieving personal growth, wellness, and resilience.
Skilled at conducting intake assessments, developing treatment plans, counseling, providing referrals, record-keeping, client advocacy, and report writing.
Strong ability to analyze and prioritize client needs, establish trust and rapport, and maximize positive outcomes for clients by establishing linkages with suitable community agencies and resources.
Possess a polished blend of interviewing, communication, interpersonal, and listening skills.
Able to communicate effectively with healthcare providers and social service agencies to locate resources and assess treatment options for clients from all walks of life.
Sound knowledge of local and government resources to assist individuals in accessing available programs, services, and sources of assistance.
Demonstrated strengths in supporting individuals affected by mental illness and substance abuse.
Diligently enforce stringent adherence to ethical, regulatory, and confidentiality policies.
Professional Experience
Stanislaus County Behavioral Health & Recovery Services, Recovery Center, 2016 to Present
Clinical Service Technician II
Serve as an integral team member in delivering broad-based services to clients with mental health and substance abuse issues.
Collaboratively identify emotional and social strengths and problems related to illness, treatment, and life situation.
Advise clients of available community resources to maximize chance of successful recovery.
Prepare and maintain complex treatment and progress reports while adhering to HIPAA rules and regulations.
Effectively engage clients and family members to optimize treatment outcomes.
Chosen as Employee of Month based on exceptional performance, loyalty, client relations skills, and productivity.
Partner with wide range of clinical and non-clinical disciplines to accurately assess client and family needs, and design optimal care plans or service goals.
Stanislaus County Behavioral Health & Recovery Services (BHRS), Modesto, CA, 2014 to 2016
Clinical Services Technician II
Encouraged clients to participate in social and recreational activities, vital to building self-confidence and self-sufficiency.
Supported caseload of clients in transitional and permanent housing programs.
Monitored and documented client progress in housing program, and provided referrals to community resources when applicable.
Continued ►
Yyyyyy x. yyyyyy Page 2 of 2
Professional Experience continued
Stanislaus County BHRS, Stanislaus Recovery Center, Ceres, CA, 2013 to 2014
Clinical Services Technician II
Conducted intake process with clients to obtain vital information, explicitly define primary issues, and play an active role in formulating treatment plan.
Delivered therapeutic services through group facilitation, crisis intervention, and connecting clients with suitable community resources.
Ensured and fostered a safe, healthy environment which promoted socialization and empowerment.
DayOut Adult Day HealthCare, Merced, CA, 2011 to 2012
Assistant Social Worker / Community Liaison
Provided, coordinated, and supervised social, therapeutic, and recreational activities for clients in close cooperation with clinical and non-clinical personnel to optimize wellness and support.
Partnered with licensed clinical social worker to provide paraprofessional counseling to clients affected by depression, anxiety, and other behavioral conditions.
Completed intake process to determine eligibility for services and provided referrals when appropriate.
Effectively communicated with Spanish-speaking clients and their families.
Merced County Human Services Agency, Merced, CA, 2011
Social Services Intern
Accompanied social workers from Adult Services Department in conducting home visits and interviews to verify eligibility and need for in-home supportive services.
Performed extensive administrative tasks such as documentation filing and retrieval.
Diligently ensured constant adherence to privacy and confidentiality rights including HIPAA guidelines.
Education
Associate of Arts, Human Services,
Merced College, Merced, California, 2011
Bachelor s Degree in Psychology (in progress),
California State University Stanislaus
Certifications
Registered Addiction Specialist (RAS)
Certified Nurse Assistant
Certified Medical Assistant
Volunteer Service
LGBT Collaborative Club:
Provide resources and support to LGBTQA community
MoPRIDE:
Provide education, resources, and support to LGBT community and allies in Modesto area
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