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0000 xxxxxx xxxx , xxxx , xxxxx 00000 ● 608-302-7517 ● firstname.lastname@example.org
Regional Operations ~ Multi-Unit Management ~ Financial Administration
Staff Training ~ Strategic Planning ~ Driving Revenue & Profit Growth
Possess 18+ years experience in all facets of operations management with proven talents in leading unified teams to attain business goals in alignment with fiscal, market, and quality criteria.
Able to analyze competitive landscape and market trends to plan sales strategies, promote products and services, formulate budgets, generate forecasts, and catapult revenues.
Adept at recruiting, hiring, developing, connecting with, influencing, and managing people from diverse cultures and backgrounds.
Excellent experience in business development, P&L management, team-building & leadership, fostering customer service excellence, staff engagement, and multimillion dollar budget administration.
Highly skilled at defining and regulating business processes to maximize financial growth and profitability.
Excel at coordinating revenue growth initiatives and able to interpret sales and financial reports to execute productivity improvements.
Strong success in implementing strategies to control labor costs, slash turnover, and maximize profits.
U.S. Security Associates, Inc., Wisconsin & Illinois, 2016 to Present
Manage region comprising more than 400 security officers and 13 branch managers, cost-effectively controlling $95M annual budget and holding complete P&L responsibility.
Championed revenue growth of 10% YoY while reducing staff turnover by 25%, lowering expenses by 15%, and increasing net operating income by 5% YoY, translating to $650K in profit.
Currently maintain 100% client retention and presented with 2016 Winner s Circle Award for leading region to rank #1 company-wide for profit growth and sales revenues.
Govern full-scope operations encompassing client relations, contract negotiations, quality control & assurance, new business development, budgeting, fleet and inventory management, staffing, KPI tracking, cost control, and employee relations.
Hire, train, coach, empower, and motivate field managers, supervisors, and security officers.
Securitas Security Services USA, Inc., Wisconsin & Illinois, 2015
Directed team of five managers and 300+ officers for high-volume branch producing $25M in revenue.
Frequently monitored and analyzed operational and financial indicators to continuously improve branch performance.
Held P&L responsibility, controlled branch budget, fostered cohesive client relations, and ensured consistent delivery of high-quality customer service.
Spearheaded new business development, conducted security assessments and surveys, and oversaw staff performance management, safety compliance, employee relations and retention, inventory allocation, payroll records, and scheduling.
Recruited, selected, oriented, trained, and developed staff, delegated assignments, and provided coaching and motivation to minimize turnover.
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Sears Holdings Corporation, Wisconsin & Illinois, 2013 to 2015
Headed district of 22 Auto Centers with crucial oversight of associate engagement and management, member/customer service satisfaction, and financial performance.
Controlled $42M annual budget and diligently monitored KPIs within district to identify and mitigate concerns while uncovering opportunities for improvement.
Championed process improvements to rapidly reduce overhead by 5% in first year and achieve 3% profit increase YoY.
Propelled employee retention from 50% to 90% by expertly hiring, training, coaching, and motivating team of approximately 22-35 managers and 200-350 associates.
Blain's Farm & Fleet, Wisconsin, Illinois & Iowa, 2009 to 2013
Shepherded daily operations inclusive of human resources, merchandising, loss prevention, staffing, and administration of $30M annual budget.
Directed 125+ employees and five managers; recognized outstanding performance, provided constructive feedback, and proactively anticipated labor needs to meet customer and sales volume.
Two-time winner of Store Manager of the Year award (2011 & 2012) as a result of accomplishments and superior contributions.
Formulated action plans to address opportunities, strategically adjusted merchandise assortments to reflect sales trends, and monitored conformance to national signage and pricing standards,
Anytime Fitness, Wisconsin, 2007 to 2012
Owner / Operator
Orchestrated complete spectrum of daily operations for 24/7 fitness center franchise from community outreach and membership sales, to financial administration and promotional marketing.
Steadily grew business from zero members to 300 in 12 months, and presented with 100% Member Retention award in 2010 & 2011.
Proactively networked with local employers and insurance companies to capitalize on and promote wellness programs.
Forged, motivated, and recognized highly-engaged and service-driven team of personal trainers, group trainers, and associates.
Sears Holdings Corporation, Wisconsin, 2007 to 2008
Efficiently led store of 181 personnel to rank #1 in region for profit growth in 2007.
Produced $48M in annual revenue and fueled 5% revenue comp growth YoY.
Mentored, coached, and developed Store Manager Trainee throughout 6-8 week training program, focusing extensively on operations management, human resources, merchandising, team-building, loss prevention, and Auto Center operations.
Best Buy Corporation, Wisconsin, 2003 to 2006
Helmed store operations with full accountability for revenue growth, profitability, staffing, coaching, mentoring, financial reporting, community relations, vendor management, and team-building among 125+ employees and five assistant managers.
Generated $40M in annual revenue and attained 10%+ comp growth annually.
Maintained 100% employee retention for two consecutive years (2004 & 2005) and earned 22 #1 in Sales and Profit banners for meeting or exceeding financial targets.
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