Yyyyyy x. yyyyyy

Healthcare / Social Service

Qualifications Profile

    Highly self-motixxxxxxted and results-driven social service professional with more than 11 years providing high-performance customer service, back-office administration, campus operations support, and social service management in the academe, business solutions, and healthcare industries.

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues in stressful work conditions.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.

Key Expertise

    Human Services Administration

    Community Event Management

    Campus Operations & Administration

    Customer Service Management

    Program Management

    Inter-Office/Agency Coordination

    Process/Workflow Improvement

    Policies & Regulatory Compliance

    Case Management

    Relationship Management (Customers, Suppliers & the Public)

    Crisis Intervention Planning

    Office & Staff Administration

    Supplies Inventory Management

    Records & Document Management

    MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing

Professional Experience

Insight Memory Care Center Ÿ Xxxxxx, XXXXXX

    Shadowed desk and field work in handling and resolving social service cases.

    Conducted needs analysis for families and care givers to develop more effective social service programs.

    Optimized people-centric care plans through a database system that tracked program effectiveness.

    Assessed care plans and programs providing real-world feedback in interdisciplinary team meetings aimed at strengthening social service effectiveness and reach.

    Led or-co-led xxxxxxrious group sessions and participated in several center activities and. Attended multiple training sessions for self-development and sharing with co-workers.

    Provided administrative and operational support in xxxxxxrious crisis and non-crisis interventions in community services.

University of Management & Technology Ÿ Arlington, XXXXXX

    Created educational career paths for students through profile analyses of each student. Collaborated with students and departments to help ensure graduation.

    Hired, placed, trained and supervised new staff at the Admissions Department.

    Created, and maintained student s personal information, courses, and related financial and program information.

    Managed and supervised staff in xxxxxxrious concurrent electronic projects to improve efficiency in record management.

    Maintained student accounts in the collections department.

Zimmerman Associates, Inc.Ÿ Arlington, XXXXXX

    Provided customer services at the front desk and administrative/clerical support for back-office routines.

    Managed meeting schedules to ensure conference room axxxxxxilability. Oversaw time and attendance in all work shifts.

    Monitored office supplies and ensured continuous axxxxxxilability through timely purchases as needed.

    Planned, organized and managed logistical support for company events, conferences and training classes.

Education

    BRESCIA UNIVERSITY Ÿ Owensboro, KY (2015)

Bachelor of Social Work (BSW), Deans List (2x)

    NORTHERN VIRGINIA COMMUNITY COLLEGE Ÿ Xxxxxx, XXXXXX (2013)

Associate's Degree in Social Science, Deans List Spring 2013