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Yyyyyy x. yyyyyy

111 Embarcadero West #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile

Dedicated and accomplished Operations Management professional with a solid track record of achieving exceptional levels of efficiency and productivity along with a demonstrated background in handling complex administrative operations within a variety of environments. Possess high-level communication and analytical skills with a commitment to superior customer service. Offer solid leadership abilities with experience in leading projects, supervising cross-functional teams, and implementing innovative processes.


Key Competencies

Administrative Support Financial Management Policy Development Attention to Detail

Microsoft Office Suite Process Improvement Initiatives Vendor Management Contract Negotiation

Staff Training Report Generation Certified Pool Operator, CPR, First Aid, AED


Professional Experience

The Bay Club Company April 2011-Present

Operations Director-Bay Club at the Gateway (2011-Present)

  Direct day to day administrative operations within a fast-paced hospitality environment with a concentration on increasing productivity and achieving annual revenue of over $5.5 million

  Design and implement innovative operational strategies, lead growth initiatives related to programming, retail, and membership sales

  Implement innovative member retention and referral programs in addition to managing a member events calendar which resulted in an increase in revenue by 20% over a span of 24 months


Youth Programs Director-SF Campus (2013-Present)

  Coordinate youth program logistics which included monitoring program marketing, encouraging program membership growth, and booking events

  Oversee administrative functions such as employee payroll processing in addition to supervising program team members and leading photograph printing tasks

  Successfully increased program revenue by 61% along with increasing EBITDA by 52% over 2 years


Action Shooters NorCal May 2007-April 2011


  Owned and operated a successful small business which provided photography services for client sporting events throughout the United States

  Designed comprehensive marketing strategies, consistently increased client retention, ensured high levels of client satisfaction, and processed staff payroll


Claremont Resort and Spa July 1994-May 2007

Director of Club Operations (2003-2007)

  Managed daily club operations which included supervising approximately 150 staff members, leading front office operations, and handling facilities maintenance tasks

  Identified and resolved escalated member issues, completed staff recruiting and training logistics, and played a lead role in leading weekly sales meetings

  Selected to join the Five Star Service committee within the organization in addition to consistently exceeding satisfaction expectations and improving staff retention levels

  Six-Time Nominated Leader of the Quarter & Two-Time Winner (2000 & 2001)

  Additional roles held include: Assistant Club Director, Sales Director, and Spa Services Manager

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