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Business Professional, with long-term, in-depth experience and capabilities in providing outstanding sales and customer service, seeing to utilize Class A CDL in a challenging assignment
Facilities Management ~ Customer Relations ~ Organizational Benchmark Achievement ~
Problem Resolution ~ Budgetary Management ~ Revenue Growth ~ Team Building ~
Staff Development ~ Flexibility ~ Analysis
Long-term career background in Self-Storage Warehouse Oversight and Operations Management with proven success in team development and supervision
Continually utilize excellence in outside the box thinking; adapt quickly to difficult situations and employ outstanding strengths in conceptualizing solutions to complex situations while employing practical and cost-effective strategies
Skilled in budget management and operational cost containment, motivating peers/colleagues/subordinates to perform at highest levels and developing both short- and long-term strategic vision and goals
Consistently meet and often far exceed organizational revenue goals/objectives
Certified SCUBA Instructor, U.S. Merchant Marine Officer, First Aid/CPR Instructor, Ordained Minister
Windows OS, MS Office Suite/FrontPage, CenterShift Property Management Software,
SalesForce CRM Software, PTI Falcon Access Control Software, Nexus Accounts Payable, Macromedia Dreamweaver, QuickBooks Pro, UPS, FedEx, US Postal Service Shipping Software, ECommerce,
eBay Sales, Windows IIS, ASP, Digital Video Recorders
Dollar Self-Storage, Phoenix, AZ 2014 2015
For the Arizona Region, effectively met multiple, comprehensive responsibilities for managing 115K sq. ft., 858-unit self-storage facility; was highly successful in achieving multiple, exceptional benchmarks including setting 3rd and 4th highest revenue records for store since opening in 1999.
Additionally, grew economic occupancy 9% and physical occupancy 14% between 7/2014 and 1/2015, increased physical occupancy, was successful in collecting 112%+ of projected rent in 1/2013 and consistently collected 100%+ of all projected rent; reduced delinquencies in one year by 60% while maintaining occupancy within 2%.
During 2015, recorded historically highest quarterly revenue figures in first two quarters and had the third biggest revenue quarter during Q32015; on track to record store s highest revenues in 16 years of operation.
StorQuest Self-Storage 2005 2014
Property Manager/Team Lead, SelfStorage Peoria, Sun City, AZ (2008-2014)
Successfully managed all facets of 94K sq. ft., 749-unit facility and served as Assistant District Manager, Sales Force Trainer and Team Lead for eight store units within State of Arizona, with responsibilities for verifying compliance with proper auction procedures as well as developing/maintaining work schedules and accurate timekeeping/reporting; unit also served as a UHaul Dealership.
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Had multiple positive accomplishments during assignment: 2010, net positive 118 units; net positive every month; 2011, net positive 84 units; 2012, net positive 125 units; additionally, between 11/2011-4/20103 increased economic occupancy 20% and physical occupancy 24%, maintained A/R below 2% for 2012 (currently less than 1% A/R), and collected 120%+ of projected rent for 4/2013.
Steered performance that exceeded that of other organizational facilities in market/District, including being ranked as #1 of 45 stores in percent of merchandise sales increase during 2008-2009 and #1 of 43 stores on phone shop/mystery shop scores in Summer 2011; increased moving supply sales by more than 400% in four months and grew Net Operating Income (NOI) 145% in 2011.
Performance excellence resulted in receiving Greatest Achievement Award for 2012.
Property Manager, SelfStorage Phoenix, Phoenix, AZ (2006-2008)
Held comprehensive management responsibilities for 77K sq. ft., 881-unit facility; successfully relocated 70%+ of tenants to other company space following forced move due to expansion of adjacent property.
During tenure at this facility consistently collected 100% of projected rent and set new revenue records 16 times; collected 105.4% of projected gross rent (PGR) in 12/2006, 103.6% of PGR in 1/2007, and 106.6% of PGR in 9/2008, and between 11/2006-11/208 reduced delinquencies by 75% and increased economic occupancy 15.5%.
Regularly exceeded performance of other company facilities in market/District; in 3/2007 finished 2nd of 40+ properties in company-wide marketing contest; in 3/2008 was 3rd in marketing contest.
Additionally, was selected to train new Managers within system; assisted in roll-out of sales techniques/methodologies to be employed for tenant insurance program, increased sales of moving supplies by more than 200% during six-month period and increased insurance revenues by 49% over an eight-month timeframe.
Was selected as Employee of the Month in January 2007 and again in October 2008.
Assistant Property Manager, SelfStorage Phoenix, Phoenix, AZ (2006)
Proficiently met multiple operational duties and responsibilities for this self-storage facility.
Assistant Property Manager, SelfStorage Parker, Parker, CO (2005-2006)
Provided excellent property management and customer service/support on daily basis at this self-storage facility.
Underwater Specialists, Inc., Fort Myers, FL 1989 2005
Held comprehensive responsibilities for directing all aspects of this full-service recreational SCUBA Diving Center and retail recreational sports operation; oversaw work performance of five SCUBA Instructors and four retail staff personnel.
Successfully gained U.S. Coast Guard Master Licensure, taught SCUBA lessons, led Dive Charters and managed all aspects of organizational advertising/marketing including use of the Internet search engines, e-commerce website and engine placement management as well as other online activities; also oversaw Shipping Department that processed 75-100 orders on weekly basis using UPS, FedEx and USPS shipping processes and managed organizational purchasing activities, inventory control and the eBay store.
Earlier assignments included Chief Technician and Line Technician for several CATV organizations in Cape Coral, FL, and Tulsa, OK, respectively; in these assignments gained multiple skills including personnel management and providing exceptional customer service and support.
Southwest Truck Driving Training, Phoenix, AZ, CDL Class A Licensure, 2015
Bishop Kelley High School, Tulsa, OK, Graduate
Hiring Agent Name
City, State Zip Code
I am currently seeking to use my Class A CDL in a responsible and challenging assignment and am submitting my resume for your review.
As demonstrated in the accompanying resume, my professional qualifications include consistent long-term and exceptional performance as a Property Manager, District Manager, Personnel Trainer and Team Lead for a major self-storage facility chain. Earlier I was the Owner/Operator of a highly successful full-service recreational SCUBA Diving Center and held comprehensive management responsibilities for all aspects of the Diving and retail sports operation.
In these roles, I have developed skills in such areas as Business Ownership and Management, Customer Service, Staff Training, Facility Oversight, Budgetary Goals Achievement and the meeting/exceeding of organizational benchmarks and guidelines. Additionally, I am particularly well versed in multiple technology applications including Windows Operating Systems, the use of MS Office Suite and FrontPage, CenterShift Property Management Software, SalesForce CRM Software, PTI Falcon Access Control Software, Nexus Accounts Payable, Macromedia Dreamweaver and QuickBooks Pro, among others.
Throughout my career I have exhibited a commitment to quality and consistent compliance with critical governing directives, standards, policies and procedures. I am confident in my ability to deliver immediate and long-term results, and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals.
I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience. In advance, I thank you for your time and consideration.
Yyyyyy x. yyyyyy
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