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4025 Oakwood Drive, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com

Customer Service Consultative Sales Field Service Installations

In-Vehicle Systems Equipment Set-Up Technical Diagnosis and Repairs

         Proven strengths in direct customer interaction including advising City employees in equipment selection, procurement, and operation.

         Ensure high levels of customer satisfaction through strong communication and interpersonal skills.

         Demonstrated capabilities in analyzing, diagnosing, and swiftly rectifying complex technical issues.

         Excel at installing, configuring, modifying, and maintaining state-of-the-art electronics communications systems, including equipment for government-owned buildings and emergency response vehicles.

         Adept at training personnel in proper use of mobile computer systems and video recorders.

         Strong experience in staff and operations leadership, inventory control, procurement, records maintenance, and vendor relations.

City of Chattanooga Tennessee, 2017 to Present

Electronics Communications Technician

         Install, program, and repair handheld, mobile, and transmitter site radios as well as associated equipment to ensure flawless functioning and performance.

City of Montgomery Alabama, Department of Communications, 1997 to 2017

Electronics Systems Engineer / Radio Engineer

         Installed and integrated wide range of electronic equipment encompassing two-way radios, mobile computers, in-car video recording devices, RADAR systems, PA equipment, and power supply equipment in City-owned vehicles and buildings.

         Demonstrated outstanding technical acumen in analyzing and diagnosing issues, and performing bench work and repairs down to component level.

         Maintained precise records of all vehicular video equipment assignments including repairs, modifications, replacement parts inventory, and other data that could be required for court cases involving video evidence recorded by City s Police and Fire departments.

         Facilitated relocation of Civil Defense siren to new location requiring cohesive efforts among EMA, Newell Construction, contractors for new Pike Road School, Montgomery County Engineering Department, Pike Road Volunteer Fire Department Board of Trustees, and City Traffic Engineering Department.

         Programmed and updated M7100, M7300, P5400, and P7300 mobile and portable radios for operation on both EDACS and P25 systems.

         Inventoried, programmed, labeled, and prepped new Flashback 3 video systems for use in 2014 Tahoe Police vehicles.

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City of Montgomery Alabama continued

         Inspected and methodically repaired L3 VLP1 and VLP2 body-worn microphone packs.

         Functioned as Acting Assistant Shop Supervisor during multiple absences in 2013, demonstrating proficiency in parts ordering, obtaining quotes for 2014 police vehicles, verifying personnel timecards, approving leave requests, and scheduling incoming work.

         Spearheaded new Fire Station 9 Radio/PA system installation and implementation.

         Partnered with Fire department to devise efficient schedule for retrofitting 35 main line fire vehicles with new GETAC laptops and docking stations.

         Orchestrated Fire Station 10 Radio/PA System upgrade including new speaker wiring and distribution panels, new speakers, new M7300/CS7000 desktop radio, and new PA amplifier.

         Executed successful field trials of VIEVU body-worn video systems for Motorcycle Division.

Cohens Electronics, 1996 to 1997

Audio & Video Repair Technician

         Examined, tested, diagnosed, and repaired televisions, video recorders, playback equipment, and all types of audio amplifiers, CD players, speakers, tape decks, and other related equipment.

         Fostered cooperative relationships with customers to expedite repairs and ensure excellent satisfaction.

         Prepared estimates of repairs, created work orders, maintained parts inventories and schematics/service manual libraries, and generated final billing statements.

Jordan's Home Entertainment Center, 1995 to 1996

Service Technician

         Interfaced with customers to diagnose system issues, determine needed repairs, and calculate cost of required repairs to audio and video equipment spanning VCRs, televisions, camcorders, and stereo systems.

Robinson TV and Appliances, 1993 to 1995

Sales and Service Associate

         Promoted, demonstrated, sold, installed, and serviced home audio and video systems.

         Leveraged rapport-building skills to conduct customer consultations, determine needs and preferences, repair equipment, set up products, and train customers in use of newly purchased products.

Associate of Applied Science in Electronics, Chattahoochee Valley Community College

Electronics Technology Diploma, Columbus Technical Institute

Associate of Science, General Science, Chattahoochee Valley Community College

NCIC Re-Certification Course, state of Alabama

FCC General Radio Telephone Operator License