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Customer Service/Relations ~ Operations & Project Management
Profile of Qualifications
Performance-driven leader with expertise in customer-focused environments and track record of success in contributing dynamic interpersonal relation, management and team building/leadership skills toward achieving and surpassing goals in delivering world-class service
Highly-educated professional, with MA in Graphic Communications Management and Technology along with BS. in International Management and AA in Business Management
Effective communication, consultation, presentation, and negotiation skills and adept in interfacing with managers, cross-functional departments, staff, and related business stakeholders; conversational skills and prior teaching experience in Spanish and Japanese
Hands-on, motivating leader who excels in training, developing and directing top-performing teams
Strategically prioritize, plan, coordinate, and steer projects/workflow to maximize use of resources, boost productivity/efficiency, control costs, and improve operational and financial performance
Technology savvy, with proficiency in Microsoft Office, Adobe Illustrator, Photo Shop, Quark Xpress
Typography, HTML, and Macromedia Flash MX 2004
Capital Markets Senior Deal Management Associate/Shift Lead 1996-Present
Donnelly Financial Solutions (formerly RR Donnelley Financial) - New York, NY
Serve as project manager in an area serving the company s Global Capital Market Accounts Group, collaborating with clients, internal legal department and external legal counsel for both short- and long-term client projects ranging from $100k to $2M.
Proficiently plan, coordinate and oversee projects for leader in financial printing, digital and supply chain solutions to ensure precision, quality, policy/procedural compliance, excellent client care, and high levels of customer satisfaction; consistently achieve and surpass goals of on-time Edgar Filings with the Securities and Exchange Commission on behalf of clients. Draw on expert knowledge of SEC disclosure regulations to ensure absolute compliance and accuracy.
Serve as point of contact for clients, sales staff and diverse production areas to ensure accurate and on-time project completion in keeping with client expectations. Identify and resolve any problem areas to accommodate clients and ensure timely and accurate project progress and fulfillment.
Effectively train, supervise and evaluate staff; strategically schedule employees to maximize use of resources and control labor costs in achieving stringent deadlines and production goals.
Actively collaborate with management and Sales Department in achieving objectives; includes compiling, analyzing and presenting Sales Representative Quarterly progress reports, providing vital tools for assessing performance and defining future business strategies. Contribute to sales presentations in an expert advisory role.
Night Manager 1991-1995
Hotel Plaza Athenee - New York, NY
Contributed sharp business acumen and strong managerial skills toward steering full-scope night shift operations of busy hotel, from human resources through business development and guest relations.
Effectively coordinated and supervised staff spanning cross-functional departments to ensure efficient operations and quality guest servicing.
Francisco F. Foy, Page 2 of 2
Professional Experience, continued
Consulted with business and leisure travelers on service needs and successfully drove revenue growth by aggressively promoting and selling room nights and special packages.
Language Teacher 1987-1991
Tokyo Center for Language and Culture - Tokyo, Japan
Successfully taught English and Spanish languages to Japanese corporate professionals.
Resourcefully created and implemented effective curriculum as well as organized and facilitated non-English speaker workshops to optimize conversational language skills.
MA-Graphic Communications Management and Technology, New York University; 2005
BS-International Management, New Jersey City University; 1996
AA-Business Management, University of Maryland University College Asia Division; 1987
U.S. Army Camp Zama Japan , Administrative Specialist SP4(p) Honorably Discharged
Fluent in English and Spanish
Conversant in Japanese
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