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Yyyyyy x. yyyyyy

- 6940 Troup Ave.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *







Dear Hiring Manager,




        I am writing this in response to a job vacancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.


What I offer is my more than 20 years providing high-performance customer service and operations support in the healthcare industry. I am currently with Quest Diagnostic National Operations Center as a Customer Service Representative based in Lenexa, XXXXXX. Prior to this, I was with KVC in Xxxxxx as a Youth Care Technician, following a tenure at Prescription Solutions in Overland Park as a Customer Service Representative. For more details, please take a moment to go through my resum .


In leveraging my customer service and operations management competencies, I also bring to the table my abilities to go beyond expectations with successful engagements in therapeutic case management and counseling. Along the way, I have also proven my interpersonal communication skills that help build relationships with my patients and their families, stakeholders, and healthcare professionals so vital in promoting a solid reputation in target markets and fostering a seamless collaborative working experience with colleagues in attaining shared commitments.


I am confident that my experience and personal strengths offer the right mix of qualifications with which I can help you achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you so much for considering me, and I look forward to hearing from you soon.








Attachment: Resum






Yyyyyy x. yyyyyy

- 6940 Troup Ave.Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Case Manager/Counselor (Healthcare ▪ Academe)


Qualifications Profile


    Self-assured, dynamic, and results-driven professional with more than 20 years providing high-performance customer service and operations support in the healthcare and social service sectors.

-    Strong passion for delivering outstanding customer service and process efficiencies in therapeutic case management, healthcare and social service support, and pharmacy business operations.

-    Detail-oriented, analytical and methodical with critical thinking to deliver critical interventional planning and high-value research while resolving patient care work issues even under stress.

    Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues across diverse ethnicities.


Key Expertise



    Case Management

    Healthcare & Social Service Operations Support

    Family & Child Care Administration

    Behavioral Counseling

    Mental Health Management

    Therapeutic Intervention Planning

    Substance Abuse Rehabilitation

    Treatment Administration

Business Operations

    Customer Service Management

    Process/Workflow Improvement

    Continuous Quality Improvement

    Relationship Management (Patients, Clients,, Stakeholders, & Suppliers)

    Policies & Regulatory Compliance


    Personnel Administration

    Staff Supervision & Training

    Records & Document Management


Professional Experience


Quest Diagnostic National Operations Center Ÿ Lenexa, XXXXXX

Customer Service Representative Oct 2013 Present

    Deliver outstanding customer service in handling customer inquiries by phone regarding diagnostic test results, healthcare and treatment issues and other related concerns.

    Managed patient cases that involved medical diagnostic research, consultations with and referrals to specialists, family support, intervention planning, therapeutic counseling, and health record management.

    Communicated laboratory results to clients using established protocols, documenting and posting reports and client call histories in the patients health history records.


KVC Xxxxxx Ÿ Xxxxxx, XXXXXX

Youth Care Technician Aug 2012 Mar 2013

    Provided case management assistance in fostering a pleasant therapeutic environment for clients, collaborating with clinical therapists in counseling and treating children and young adults with dysfunctional, self-esteem, family, and behavioral disorders.


Prescription Solutions Ÿ Overland Park, XXXXXX

Customer Service Representative Nov 2005 Sep 2010

    Responsible for resolving issues with insurance claims, addressing more than 125 calls daily, placing mail orders, and assisting pharmacy operations in claims processing.


Substance Abuse Center of Eastern Xxxxxx, Inc. (SACEK) Ÿ Xxxxxx, XXXXXX

Counselor Technician Sep 1996 Jun 2000

    Monitored and observed clients to ensure their safety and well-being were maintained according to company policies, standards, and industry practices.

    Provided motivational counseling to assigned patients to drive therapeutic rehabilitation successes.


Education & Credentials


    M.S. in Addiction Counseling, WASHBURN UNIVERSITY Topeka, XXXXXX

    B.S. in Criminal Justice, UNIVERSITY OF PHOENIX Tempe, AZ

Affiliation/Community Involvement

    Youth Counselor: Local Church Outreach

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