Yyyyyy x. yyyyyy

Xxxxxx, NJ xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Hands-On Leader Committed to Driving Innovative Technical Solutions to Maximize Sales, Marketing & eCommerce Results

Global IT Operations ￨ Sales / Marketing / eCommerce ￨ Business Applications Management

Technology Implementations / Upgrades ￨ Quality Assurance / Control ￨ IT Regulatory Compliance

System / Risk / Requirements Analysis ￨ Database Development ￨ Business Process Improvement ￨ Six Sigma

Full Life Cycle Development ￨ Network / System Integration ￨ Agile Methodology ￨ Waterfall Methodology

Multi-Project Management ￨ Team Building ￨ Training / Development ￨ Program Management / Implementation

End User Support / Management ￨ Customer Contract Management ￨ Pricing Optimization ￨ Multi-Process Optimization

Highly Accomplished IT Senior Manager who makes sound decisions to reflect positively on global IT operations in alignment with a company s growth-generating vision, value, and goals. Out-of-the-Box Thinker who offers solutions-centric critical thinking for insightful change, and who optimizes standards of service and competency while establishing effective business resolution strategies using leading-edge ERP and CRM technologies. Visionary Professional who rises above multi-platform challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios and independently resolving in-depth issues. Excellent Communicator who builds synergistic relationships with cross-geographical decision-makers, engineers, developers, analysts, vendors, and end users, and who leads top-notch IT teams by example and with ethics and integrity to maximize global IT operational initiatives.

IT Senior Manager Sales Planning, Web & Analytics Applications (2015 Present)

Capitalize on the opportunity to lead all Colgate Business Planning application development team initiatives, including driving strategy for sales planning applications utilized by 83% of company worldwide. Direct a top-performing team of two managers and four developers in exceeding daily IT objectives. Interface among offshore global shared resources, finance and supply chain managers / directors, and senior executives to actively maximize sales and revenue goals.

  Personally direct Colgate business planning enhancements to drive success.

  Continually enhance reporting dashboards for sales gap and opportunity analysis.

  Developed and led critical empathy research workshops in Tokyo, South Africa, and the U.S.

  Expanded use of offshore development to increase volume of enhancements from 2015 to 2016.

  Evaluated and managed installation, development, and implementation of new software in multiple countries.

IT Manager Global Development (2012 2015)

Strategically steered global development and deployment of multiple business-related software applications by leading a team of four developers in key areas of sales and marketing, including driving SAP software and intranet sites for marketing research and commercial spend management. Coordinated efforts among international sales, finance, and marketing directors to identify gaps and operational challenges. Developed application for Colgate business planning via use of SAP Customer Relationship Management (CRM), Business Warehouse (BW), and ERP. Led grid projects by coordinating resources and timetables with global and regional business, IT operations, and regional IT implementation teams to leverage a 5-step user-centric process. Drove business growth by recruiting, training, mentoring, and managing employees, including expertly defining job expectations of four direct reports, consultants, and interns while planning, monitoring, and appraising results.

Replacement of Existing In-House Marketing & Sales Intranet Content Sharing System

  Led team in formulating an open-source solution for system replacement; created a project plan in six months.

  Collaborated with GIT hardware / basis team to acquire server and install base operating and databases; collected feedback regarding workshops and / or engagement sessions throughout the development process.

  Coordinated efforts with senior-level IT leadership and global marketing and sales directors; developed training materials, existing content migration, and communications of a comprehensive new system go-live.

Enhancement of Existing SAP Colgate Business Planning Systems Using SAP CRM and BW

  Successfully co-developed a strategic tool designed to efficiently support user migration from web-based application to Excel; modernized SAP BW 3.5 system to BW 7.1 SP10 utilizing SAP HANA in-memory database.

  Executed weekly communications with SAP Germany and Montreal development teams to resolve co-development software issues; administered volume and performance testing to ensure performance and stability.

Identification of Changes for Colgate Business Planning Suite Applications in SAP Asia, Europe & North America

  Contributed proven interpersonal relations talents toward liaising among sales and finance managers and directors to resolve tool-specific challenges; partnered with regional IT team to formulate key on-site solutions.

  Developed 30-60-90-day plans and short-term solutions for application-related issues; monitored and identified gaps and annual grid processes to prioritize 2014 long-term needs with global business team and IT leadership.

Release Management of Custom Enhancement Bundle of Colgate Business Planning Systems (2013 2014)

  Maximized use of resources to evaluate and prioritize changes to existing commercial planning tool to ensure global target expansion from 60% to net sales of 100% in 2017; developed global solution in multiple locations.

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IT Manager Global Development (continued)

Solutions to Enhance Automated Sales Team Efforts to Design Customer Deal Sheets Claims Management

  Expertly assessed multiple enterprise solutions (i.e. IBM DemandTec, Salesforce.com, Winshuttle); led strategic partnerships with global business teams and IT leadership to identify single vendor for critical proof of concept.

  Interfaced among select account teams on proof of concept to develop automation deal sheets and mitigate time period of pricing changes with customers; led internal developers and vendors in proof of concept design.

  Continually engaged with procurement teams and legal professionals to sign off on MSA with software vendor.

Business Process Analyst Global Development (2007 2012)

Directed design, testing, development, and high-level support for commercial trade investment management applications through SAP CRM, BW, and ECC. Served as Technical Lead for SAP CRM account planning for trade promotion management migration, including pricing customizations; ECC order, pricing, and execution; condition and product middleware enhancements; end of day programs; and application / system performance. Collaborated with SAP Development / Support teams on Office of Strategic Services (OSS) notes, upgrades, and SAP MaxAttention analysis, and implemented SAP FindGrid. Upgraded application components across customer development system solutions to align with Performance and Reliability standards. Directed hands-on support for Asia and Europe for three cycles of development of Colgate business planning.

  Actively developed on-demand reporting solution for integration of CRM price list application.

  Rapidly identified 10 quick wins by partnering with business networks and work shadowing / grid.

  Continually advised developers and testers during upgrade from CRM 5.0 to 7.0 and BW 3.5 to BW 7.

  Tested four support pack levels of first release of FindGrid across Asia, Europe, Latin, and North America.

  Completed key projects, including Draffic, CDO Portal, and eGuidebook by supporting business networks.

  Designed business process monitoring in SAP Solution Manager through multiple SAP CRM and BW applications.

  Personally pioneered design and execution of end of day sequence programs and BW process chains through CA AutoSys workload automation across four different landscapes with users in multiple time zones.

  Significantly grew company s existing network category by expanding membership or network achievements.

  Designed an automated deployment package for client application on users laptops through Microsoft SCCM.

Senior Systems Analyst (2005 2007)

Led targeted design, testing, and implementation of multiple business solutions for call center-contracted clients, including consistently communicating among client functional management, third-party service providers, and internal developers to design and deploy custom data interfaces. Trained and mentored details-driven field engineers, users, and management on application usage and support. Delivered test plan and project timetables while serving as a proactive liaison between user groups and management. Coordinated U.S.- and Canadian business-critical SAP CIC product operations involving authorized service centers. Managed SAP CIC database to integrate models, customer data, trouble tickets, and user IDs. Troubleshot system issues, maintained action item logs, and prepared and submitted detailed reports to senior decision-makers.

  Successfully developed and implemented a real-time performance dashboard.

  Honored with Samsung Electronics top President s Award for exceptional service.

  Delivered staff training on Six Sigma practices and methods for certification preparation.

  Integrated UPS Call Center operations to eliminate bottleneck to decrease $100,000 in annual costs.

  Served as key contact among Maytag, Service Bench, Service Net, TmaxSoft, Agentek, and UPS clients.

  Developed new policies / procedures for solutions integration via evaluation of client business practices.

  Restructured reporting efforts and coordinated mishandled support calls to reduce customer complaints.

  Pioneered design and drove Samsung s Cyber Service Center key metrics to optimize LCD monitors support.

Systems Analyst Level I (2004 2005)

Delivered quality IT services to Samsung America and Canada, including leveraging expertise to support Samsung Electronics Call Center in resolving server hardware, desktop computers, application, and connectivity issues. Remotely troubleshot issues with requisite resolution for business-critical Avaya IP Agent Call System, SAP, and Intermec PDA.

Six Sigma Certification (Samsung Electronics of America)

Five-Step GIT Implementation Methodology GIT Development & Implementation Approach

SAP Design Thinking Conference Stanford University ￨ Stanford Learning Workshop (Stanford d.school)

Colgate Leadership Challenge ￨ Mentoring That Makes a Difference ￨ Business Presentation Skills ￨ POI Advisory Board

Fundamentals of Colgate Leadership Colgate Leadership Values ￨ Presenter, SAP Insider CRM Conference (2010 ￨ 2013)

Proprietary: SAP CRM 4.0 / 5.0 / 7.0 ￨ ERP 6.0 ￨ BW 7.0

Operating Systems: Linux ￨ Microsoft Windows 2000 / XP / Vista ￨ UNIX

Applications ￨ Tools: Microsoft Office ￨ Microsoft Visio ￨ Crystal Reports ￨ SQL ￨ Business Objects

Languages: Advanced Business Application Programming ￨ HTML ￨ Java ￨ Scheme ￨ SQL ￨ C#