This Resume Has Not Been Formatted
Yyyyyy x. yyyyyy
Objective: (Insert Target Position Name Here)
Client Centered w Detail Driven w Teachable w Highly Effective
Extensive and progressively responsible experience in customer relations, communications, and technical environments
Excellent communicator with demonstrated ability to collaborate with staff, management, business partners and others at all organizational levels
Well-honed interviewing skills designed to elicit information that can inform decisions
Outstanding blend of organization, prioritization, leadership and interpersonal skills
Proven ability to lead team members, manage a wide range of duties simultaneously and coordinate multi-level directives in a fast-paced environment
Consistent success is rooted within the combined concepts of quality, continuous improvement and effective process enhancements
Marketing Materials and Web Content Creation
Team Contribution and Leadership
Analytical Problem Solving
ASK Staffing, Omaha, NE, 4/2017 11/2017
Contract Documentation Specialist
Created, maintained and edited Policy, Process, and Procedure documentation in support of pursuit of IS0 27001:2013 certification for Northern Natural Gas Company; successfully achieved that certification.
Collaborated with in-scope departments to ensure their compliance with information security management system (ISMS) standards. Participated in internal, pre-certification, stage one, and stage two audits.
Managed extensive and detailed documentation library in SharePoint from draft to publication in P8.
Facilitated meetings to determine and document consensus on policy statements.
Dynamo, LLC, Omaha, NE, 12/2016 2/2017
Contract Technical Writer
Contracted to Nebraska Medicine s Data Warehousing department. Wrote process documentation including ETL Process Guides, Business Requirements documents, and Succession Planning.
Direct Tech/SPI (Now Softvision), Omaha, NE, 2/2009 10/2016
Senior Technical Writer
Provided client communication, including writing and producing a bi-weekly client newsletter.
Created end user documentation, internal software help file system, and internal procedures standards documentation. Worked both on-site and remotely.
Managed marketing communications for the Direct Tech User Conference, designed Conference website.
Proficiently converted SalesForce data and tickets to FreshDesk.
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Professional Experience, continued
Election Systems & Software, Omaha, NE, 7/2004 2/2009
Senior Technical Writer
Served as lead for documentation certification of the company s Independent Testing Authority as well as subject matter expert for clients. Traveled extensively to assist clients with company equipment during elections.
Interpreted complex and evolving Election Assistance Commission and state regulations relative to election-related hardware and software.
Spearheaded conversion from Microsoft Word to Adobe FrameMaker for documentation creation.
Established documentation guidelines, maintained hardware and software specifications as well as end-user documentation.
Earlier Professional Experience
LAN Administrator, First Data Corp., Omaha, NE
Technology Development Specialist, First Data Corp., Omaha, NE
Documentation Writer and Analyst, First Data Corp., Omaha, NE
Bachelor of Arts in Communication, Fort Hays State University, Hays, KS
Recent Professional Development and Continuing Education
AutoMax Recruiting and Training program for automotive sales, 2/2018 present
Web Developer Bootcamp, Udemy.com, currently enrolled
Usable Security, University of Maryland, College Park, MD
Volunteerism and Community Involvement
Volunteer in several Paint-a-Thons painting homes of disadvantaged homeowners
SalesForce, FreshDesk, SharePoint, Adobe FrameMaker, MadCap Flare, Adobe Photoshop, Adobe Acrobat Pro, Adobe Captivate, PaintShop Pro, SnagIt, Camtasia, RegOnline, Microsoft Visio, Winhelp Office, RoboHelp, Team Foundation Server, SQL Queries, XML, HTML, CSS, DITA, Multi-Channel Publishing
Proficient in all components of Microsoft Office
Yyyyyy x. yyyyyy
Hiring Agent Name
I am currently seeking a challenging career opportunity in a (INSERT TARGET POSITION NAME HERE) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.
As demonstrated in the accompanying resume, my professional qualifications include extensive and progressively responsible experience in customer relations, communications, and technical environments. I am an excellent communicator with demonstrated ability to collaborate with staff, management, business partners and others at all organizational levels. I also have well-developed interviewing skills. In the past, interviewing has been for the purpose of discovering information that can inform decisions. I combine those skills with active listening to gain greater understanding of the speaker s motivations, objections, or fears that I can alleviate.
I have proven ability to lead team members, manage a wide range of duties simultaneously and coordinate multi-level directives in a fast-paced environment. To complement this background, I offer dedication to excellence as well as to continuing education to keep up with technology and learn new skills. As example, currently I am participating in a sales training program.
As an employee, you will find me to be a driven team player prepared to deliver immediate and long-term results and committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yyyyyy x. yyyyyy
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