Yyyyyy x. yyyyyy

Objective: (Insert Target Position Name Here)

Client Centered w Detail Driven w Teachable w Highly Effective

      Extensive and progressively responsible experience in customer relations, communications, and technical environments

      Excellent communicator with demonstrated ability to collaborate with staff, management, business partners and others at all organizational levels

      Well-honed interviewing skills designed to elicit information that can inform decisions

      Outstanding blend of organization, prioritization, leadership and interpersonal skills

      Proven ability to lead team members, manage a wide range of duties simultaneously and coordinate multi-level directives in a fast-paced environment

      Consistent success is rooted within the combined concepts of quality, continuous improvement and effective process enhancements

Key Strengths

ASK Staffing, Omaha, NE, 4/2017 11/2017

Contract Documentation Specialist

         Created, maintained and edited Policy, Process, and Procedure documentation in support of pursuit of IS0 27001:2013 certification for Northern Natural Gas Company; successfully achieved that certification.

         Collaborated with in-scope departments to ensure their compliance with information security management system (ISMS) standards. Participated in internal, pre-certification, stage one, and stage two audits.

         Managed extensive and detailed documentation library in SharePoint from draft to publication in P8.

         Facilitated meetings to determine and document consensus on policy statements.

Dynamo, LLC, Omaha, NE, 12/2016 2/2017

Contract Technical Writer

         Contracted to Nebraska Medicine s Data Warehousing department. Wrote process documentation including ETL Process Guides, Business Requirements documents, and Succession Planning.

Direct Tech/SPI (Now Softvision), Omaha, NE, 2/2009 10/2016

Senior Technical Writer

         Provided client communication, including writing and producing a bi-weekly client newsletter.

         Created end user documentation, internal software help file system, and internal procedures standards documentation. Worked both on-site and remotely.

         Managed marketing communications for the Direct Tech User Conference, designed Conference website.

         Proficiently converted SalesForce data and tickets to FreshDesk.

Continued

Yyyyyy x. yyyyyy, Page 2 of 2

Professional Experience, continued

Election Systems & Software, Omaha, NE, 7/2004 2/2009

Senior Technical Writer

         Served as lead for documentation certification of the company s Independent Testing Authority as well as subject matter expert for clients. Traveled extensively to assist clients with company equipment during elections.

         Interpreted complex and evolving Election Assistance Commission and state regulations relative to election-related hardware and software.

         Spearheaded conversion from Microsoft Word to Adobe FrameMaker for documentation creation.

         Established documentation guidelines, maintained hardware and software specifications as well as end-user documentation.

Earlier Professional Experience

         LAN Administrator, First Data Corp., Omaha, NE

         Technology Development Specialist, First Data Corp., Omaha, NE

         Documentation Writer and Analyst, First Data Corp., Omaha, NE

Bachelor of Arts in Communication, Fort Hays State University, Hays, KS

Recent Professional Development and Continuing Education

         AutoMax Recruiting and Training program for automotive sales, 2/2018 present

         Web Developer Bootcamp, Udemy.com, currently enrolled

         Usable Security, University of Maryland, College Park, MD

Volunteerism and Community Involvement

         Volunteer in several Paint-a-Thons painting homes of disadvantaged homeowners

Technical Skills

         SalesForce, FreshDesk, SharePoint, Adobe FrameMaker, MadCap Flare, Adobe Photoshop, Adobe Acrobat Pro, Adobe Captivate, PaintShop Pro, SnagIt, Camtasia, RegOnline, Microsoft Visio, Winhelp Office, RoboHelp, Team Foundation Server, SQL Queries, XML, HTML, CSS, DITA, Multi-Channel Publishing

         Proficient in all components of Microsoft Office

Yyyyyy x. yyyyyy

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TARGET POSITION NAME HERE) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include extensive and progressively responsible experience in customer relations, communications, and technical environments. I am an excellent communicator with demonstrated ability to collaborate with staff, management, business partners and others at all organizational levels. I also have well-developed interviewing skills. In the past, interviewing has been for the purpose of discovering information that can inform decisions. I combine those skills with active listening to gain greater understanding of the speaker s motivations, objections, or fears that I can alleviate.

I have proven ability to lead team members, manage a wide range of duties simultaneously and coordinate multi-level directives in a fast-paced environment. To complement this background, I offer dedication to excellence as well as to continuing education to keep up with technology and learn new skills. As example, currently I am participating in a sales training program.

As an employee, you will find me to be a driven team player prepared to deliver immediate and long-term results and committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy