Accomplished Project Manager/Senior Business Analyst with a consistent, proven track record.

  More than 13 years of experience in project and people management, business development and business process development within global ERP implementations and projects.

  Experience setting up testing; creating training materials; and implementing SAP across the globe.

  Impeccable judgment, poise and professionalism to proactively identify and resolve problems.

  Solid listening, verbal communication and interpersonal skills to gain the trust, confidence and respect of others.

  Stellar time management, attention to detail and organizational skills, including working well under pressure.

  Proficient with Microsoft Office Suite; SAP; BAAN ERP; CRM & ECC platforms; HP Quality Center; Team Dynamix; and ServiceNow.

Requirements Gathering Process/Continuous Improvement Process Flow Diagrams
Change Management End-to-End Testing Design Process Flow Diagrams

Staff Training/Mentoring Training Material Design Functional Design Documents

Mettler-Toledo International Jan. 2007-Present

Business Power User for Sales and Marketing, AutoChem Unit Columbia, MD (Dec. 2015-Present)

  Saved money after implementing SAP as a new software platform, including securing requirements.

  Managed a brand new unit, quickly learning new products to provide exceptional support.

  Served as Key Lead for the compaxxxxxx s largest global change initiative, identifying process gaps between legacy systems and the target platform within the Sales and Marketing business areas.

  Secured new business processes and modified old processes to maintain business efficiency following go-live.

  Reviewed and validated legacy customer data in preparation for data migrations.

  Created job aids, quick reference cards and transaction manuals for new SAP business processes.

  Designed Instructor Lead Training Material (ILTs) and Web Based Training material for end users.

  Led ILT sessions for Sales and Marketing end users preparing them for post implementation system and process changes.

  Managed Business Simulation activities with end users to guide through end-to-end processes.

  Tested end-to-end processes and identified/addressed impacts from other functional areas.

  Led cutover activities for the MT-Canada and US implementations.

  Worked with unit to review post go-live Key Performance Indicators (KPIs) and secure action plans.

  Supported sales/marketing and service representatives and teams on quality initiatives.

Mettler-Toledo International Jan. 2007-Present

Sales and Marketing Process Champion, Rainin Unit Oakland, CA (Nov. 2013-Oct. 2015)

  Led sales and marketing key users from regional units through requirements analysis (Fit/Gap); design; test; cutover; and implementation activities, with a primary focus of championing the SAP template process and minimizing localization.

  Served as Global Business Transformation Project Lead for sales and marketing processes within the North American roll-ins (SAP CRM, ECC and Business Intelligence implementations).

  Performed as a Consultant for all units, working across a global platform, supporting efforts in Germaxxxxxx, Austria and Switzerland.

  Trained global users to ensure a smooth handover following implementation.

  Created and updated Process Flow Diagrams (PFDs) and Design Process Flow Diagrams (DPDs) for approved
template changes and reviewed modifications to Functional Design Documents (FDs).

  Spearheaded Change Management and Master Data Maintenance activities.

  Performed user acceptance testing, as well as a key liaison with Global Service and Supply Chain Management teams to incorporate interrelated processes.

  Identified and mitigated functional and cross-functional risks impacting the project timeline.

  Collaborated with Marketing, Lead to Quote and Order Management within the CRM and ECC modules.

Operations Leader/Business Power User for Sales and Marketing Columbus, OH (May 2012-Nov. 2013)

  Led the first unit to go-live and became Process Champion and Business Leader of the project.

  Managed the largest global change initiative in the compaxxxxxx, including identifying process gaps between legacy systems and the target platform within the Sales and Marketing business areas.

  Secured new business processes and modified old processes to maintain business efficiency following go-live.

  Reviewed and validated legacy customer data in preparation for data migrations.

  Created job aids, quick reference cards and transaction manuals for new SAP business processes.

  Created Instructor Lead Training (ILT) and Web-Based Training material for end users, including leading ILT sessions for sales and marketing end users preparing for post-implementation system and process changes.

  Managed business simulation activities with end users, testing end-to-end processes and identifying impacts from other functional areas.

  Spearheaded cutover activities for the MT-Canada and U.S. implementations.

  Collaborated with unit personnel to review post go-live Key Performance Indicators (KPIs) and secured action plans to drive the business back to pre go-live standards.

Operations Leader Canada & Lab US Columbus, OH (Jan. 2007-May 2012)

  Led 22 staff within Customer Service/Inside/Telesales and Technical Support, as well as a Buyer for Canada.

  Achieved daily team goals for same day order entry, call statistic KPIs and lead/opportunity management.

  Analyzed sales backlog reports for Lab US and Canadian business areas to recognize revenue based on Sarbanes-Oxley (SOX) compliance.

Associate of Science (AS) Business, Florida Keys Community College Tavernier, FL