Administration, Project/Program Management, Contract Management, Oral/Written Communications, Interpersonal Relationship Development, Team/Staff Support, Deadline/Timeframe Compliance, Customer Service and Interface, User Requirement Development, Data Analysis, Research/Assessment, Training, Technical Knowledge, Recommendation Development

Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), Windows 2000 / 2003 / XP,

Internet Explorer, Inventory Databases, Medical/VA Databases VistA, CPRS

February 2014 - Present

VA Medical Center Salisbury

Salisbury, NC

Hours Worked per Week: 40

Salary: GS-05-1105

Supervisor Name: Almeta Mallory Phone xxx-xxx-xxxx X2984 May Contact

Purchasing Agent

Effectively utilize exceptional communication and leadership skills in providing outstanding service; responsibilities include purchasing supplies and medical equipment from multiple vendors and regularly reviewing prosthetic consultations to identify prosthetics/orthotic/surgical devices, durable medical equipment and delivery installation services prior to purchasing. Authorize/prepare purchase orders for various devices/supplies/equipment/repairs as directed by prosthetic representative supervisor, continually ensure accuracy and timeliness of purchase card reconciliations, and perform any needed order follow-up, for close-out within 30 days.

Track electronic and manual requisitions/contracts/orders and interface with vendors/supply technicians/inventory managers/engineers, among others; also prepare and verify close-out procurement documentation/files/reports/records, upload information into tracking system and maintain accurate data to assure maximum reimbursement. Develop/track prosthetic program-specific information, review reports and research any errors/conflicts on procurement

Page 1 of 4

Yyyyyy x. yyyyyy Page 2 of 4

documentation; continually perform proactive follow-up/assessment of various vendor accounts. Serve as resource for answering customer service inquiries and continually investigate any customer/vendor issues or problems concerning shipments/payments/contract documents. Also manage incoming telephone calls/correspondence/visits from Veterans and family members, various Veteran service organizations and clinical staff concerning eligibility and available equipment, services and benefits.

July 2012 February 2014

VA Medical Center Salisbury

Salisbury, NC

Hours Worked per Week: 40

Salary: GS-0679-05

Supervisor Name: Genine Miller Phone xxx-xxx-xxxx X4766 May Contact

Medical Support Assistant

Skillfully provided exceptional customer support and service for 82,000+ Veterans including families, visitors and co-workers; responsible for scheduling appointments in DHCP-VistA and verifying orders upon completion. Utilized strong interpersonal relationship skills in actively resolving any complaints/issues/problems, involving supervisor for resolution when necessary; also developed/maintained highly positive relationships with other personnel and continually exhibited positive and cooperative attitude, always ensuring that verbal as well as oral communication was conducted in courteous/tactful/helpful manner.

Strong contributor to successful team work environment that improved productivity and efficiencies, and met Automated Data Program (ADP) Security Standards as required by HIPAA.

December 2006 June 2012

Quantico National Cemetery

Triangle, VA

Hours Worked per Week: 40

Salary: GS-303-06

Supervisor Name: Karl Macdonald Phone: 703.221.2183 X101 May Contact

Program Support Assistant

Held supervisory authority over two personnel and was tasked with determining Veteran eligibility as well as working with families regarding ordering headstones; performed multiple administrative functions to ensure all mission requirements were fulfilled. Additionally, served as Contracting Officer/Technical Representative Clerk with responsibilities to track and document grave liners, concrete and ploy liners; also scheduled internments and coordinated with media, Funeral Directors, Clergy, Veteran s Organizations representatives, and members of VFW and the American Legion, among others.

Specific duties included tracking time/attendance, collecting data and developing management reports, scheduling internment, escorting deceased to committal shelter, and directing internment operation which included establishing gravesites, and overseeing opening/closing of

Yyyyyy x. yyyyyy Page 3 of 4

graves. Established program objectives, defined priorities, scheduled work assignments and developed/executed maintenance programs; worked closely with contract personnel to assure performance of maintenance/repairs and inspected finished work to assure acceptability.

Served as cemetery representative in various outreach programs and designed materials utilized for general dissemination; also utilized automated office equipment to track schedules, draft correspondence and organize funerals. Managed staff training and updated expenditure reports/ledgers/databases, greeted visitors, and scheduled conferences/appointments. Supported Program Analysts with statistical data needed to develop monthly/quarterly reports; also prepared/maintained internment records, explained policies and documented administrative and customer activities.

Was specially selected to author and deliver speech at the Alexandria National Cemetery Memorial Day Ceremony.

March 2005 December 2006

Department of Veterans Affairs Medical Centers

Washington, D.C.

Hours Worked per Week: 40

Salary: GS-0681-07

Supervisor Name: Glen Hagen Phone: 202.745.8000 May Contact

Dental Assistant

Expertly collaborated with management in developing/implementing various policies concerning automated data processing administration; designed data validation activities, trained staff personnel in computer system utilization and maintained patient medical/administrative records. Diligently forecasted work loads and developed schedules as well as formulas, policies and guidelines focused on successfully completing assignments. Compiled patient administrative information, managed and uploaded databases/queries/searches, reviewed staff reports and assisted with interpretation of Standard Operating Procedures (SOPs).

Adroitly interfaced with and monitored patients to assure optimal comfort levels, processed Veterans/caregivers, scheduled visits and provided advisement regarding requirements for patient eligibility; also responded to patient inquiries while maintaining patient privacy.

May 1994 August 2004

United States Navy

Naval/Swell s Point Dental Clinic

Quantico, VA/Norfolk, VA

Hours Worked per Week: 40

Salary: N/A

Supervisor Name: N/A Phone: N/A May Contact: N/A

Dental Assistant/Supply Technician

Yyyyyy x. yyyyyy Page 4 of 4

Successfully completed Dental Assistance, Supply Technician and Records Maintenance training; assumed responsibilities for overseeing/tracking inventory levels, rotation and proper disposal, and ordering needed supplies, and utilized computerized databases to process/control incoming supplies/equipment. Prepared requisitions as well as preventive maintenance schedules, maintained departmental records, facilitated audits and verified accuracy of all records as well as audits. Oversaw $150,000 credit limit government purchase card which was used for ordering supplies/equipment.

Stratford University

Woodbridge, VA

Classes in Billing/Coding

Richard Arnold High School

Savannah, GA

High School Diploma

1989

Certificate, Combat and Leadership Training, Camp Lejeune, NC, 2002

Certificate, Navy Dental Assistance School, San Diego, CA, 1999

Certificate, Navy Supply School, Meridian, MS, 1996

Developing / Enforcing Policies

Payroll / Timekeeping

Meeting Planning / OSHA

Finance / Budgeting Skills

HIPAA Privacy Act Training

Five Star Customer Service

Information Security Awareness

Sexual Harassment Training

Writing and Oral Communication Courses