Work history of consistently exceeding job performance expectations in the hospitality industry.

  More than two years of valuable, hands-on experience in a front of house concierge style position.

  Stellar listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders in person or over the telephone.

  Proactively identified and resolved problems in real time using strong judgment and people skills.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Proficient with Opera and Go Concierge reservations systems.

Member Experience Concierge, The Ritz-Carlton Club, Aspen Highlands Aspen, CO Jan. 2014-Present

  Ensure each guest has an exceptional hospitality experience at this high-end ski resort.

  Display strong listening, verbal communication and interpersonal skills while providing guests with information about the property and the surrounding area, including special events and activities.

  Assist guests with special arrangements such as dinner reservations or booking recreational activities such as lift tickets at ski resorts.

  Communicate effectively over the telephone with guests and local officials in the tourism industry.

  Demonstrate poise and professionalism to identify and resolve any guest complaints.

  Complete front office duties, including helping guests to check-in and check-out.

  Prepare arrival packets and departure folios and perform audit checklists.

Personal Banker, Wells Fargo Aspen, CO Jan. 2012-Jan. 2014

  Built and maintained rapport with potential and existing customers as well as colleagues.

  Identified the needs of individual clients and recommended services that best fit their needs.

  Educated prospective and current clients about a wide variety of bank products and services.

  Processed transactions such as cash deposits, withdraws, money transfers and payments.

  Assisted customers with activating their debit cards or issued counter checks.

Owner, Sashae Floral Arts & Gifts Aspen, CO June 2004-Dec. 2012

  Led a floral arts and gift shop, taking the initiative to build and grow relationships with customers.

  Interviewed candidates for employment opportunities, and hired team members that were a good fit.

  Trained, mentored and coached team members on best practices of operations.

  Designed merchandising displays and created store presentations, ideas and concepts.

  Controlled store inventory and managed daily profit and loss of the business.

  Initiated advertising programs to promote the retail store and the variety of products.

Associate of Arts (AA), Becker College Leicester, MA

Pro Solutions Certified, Ritz-Carlton, 2014-2016

Notary Public, State of Colorado