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0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com
Career Profile
Key Contributor & Effective Leader experience in leading operational and administrative functions within fast-paced environments in retail banking industries. Experienced in driving internal changes by applying expertise in strategy development, supervising staff members, and increasing customer service levels. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings and efficiency improvements while simultaneously fostering positive rapport with clients.
Proficient in: Microsoft Office Suite, Merlin Teller, and Interact
Key Competencies
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Sales/Business Development Strategy Development Process Improvement Oral/Written Communication |
Product Knowledge Attention to Detail Retail Banking Industry Staff Management/Training |
Recruiting/Hiring Complex Problem Solving Team Leadership Cash Handling
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Professional Experience
BB&T March 2015-Present
Community Branch Banker IV
Guide daily operations within the organization which includes acting as a primary contact for both new and existing clients along with handling account maintenance transactions
Process account transactions such as withdrawals, deposits, loan payments, and check cashing which requires superior analytical abilities
Maintain a keen knowledge of banking standard/regulations, attend weekly meetings (sales, service, and product knowledge), process account closures, and cross-sell products based on customer needs
Bank of America April 2004-March 2015
Banking Center Manager III
Directed day-to-day branch operations within a fast-paced retail banking environment with a focus on increasing productivity and efficiency levels
Supervised branch staff members which included providing individualized feedback/coaching in addition to handling complex employee relations issues
Designed and implemented innovative operational strategies, recruited/trained new staff members, maintained positive relationships within the community, and increased customer retention levels
Successfully maintained a Banking Center Control Review blended score of 99.2 in addition to being recognized as the Top Performing Banking Center in 2012
Awarded several Sprit Medallion and Award of Excellence awards
Education
Bachelor s Degree, Marketing/Business Administration and Music Performance
Central Michigan University, Mt. Pleasant, MI
Associate of Arts Degree, Business, Delta College, Bay City, MI
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