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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~


Career Profile

Key Contributor & Effective Leader experience in leading operational and administrative functions within fast-paced environments in retail banking industries. Experienced in driving internal changes by applying expertise in strategy development, supervising staff members, and increasing customer service levels. Equipped with a significant ability to leverage skills in project management and to introduce new tools for cost/time savings and efficiency improvements while simultaneously fostering positive rapport with clients.


Proficient in: Microsoft Office Suite, Merlin Teller, and Interact

Key Competencies


       Sales/Business Development

       Strategy Development

       Process Improvement

       Oral/Written Communication


       Product Knowledge

       Attention to Detail

       Retail Banking Industry

       Staff Management/Training



       Complex Problem Solving

       Team Leadership

       Cash Handling


Professional Experience

BB&T March 2015-Present

Community Branch Banker IV

  Guide daily operations within the organization which includes acting as a primary contact for both new and existing clients along with handling account maintenance transactions

  Process account transactions such as withdrawals, deposits, loan payments, and check cashing which requires superior analytical abilities

  Maintain a keen knowledge of banking standard/regulations, attend weekly meetings (sales, service, and product knowledge), process account closures, and cross-sell products based on customer needs


Bank of America April 2004-March 2015

Banking Center Manager III

  Directed day-to-day branch operations within a fast-paced retail banking environment with a focus on increasing productivity and efficiency levels

  Supervised branch staff members which included providing individualized feedback/coaching in addition to handling complex employee relations issues

  Designed and implemented innovative operational strategies, recruited/trained new staff members, maintained positive relationships within the community, and increased customer retention levels

  Successfully maintained a Banking Center Control Review blended score of 99.2 in addition to being recognized as the Top Performing Banking Center in 2012

  Awarded several Sprit Medallion and Award of Excellence awards



Bachelor s Degree, Marketing/Business Administration and Music Performance

Central Michigan University, Mt. Pleasant, MI


Associate of Arts Degree, Business, Delta College, Bay City, MI

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