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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com
Driven, focused, and knowledgeable Strategic Leader with 12+ years of experience and a proven ability to lead others and oversee daily operations within fast-paced environments. Experienced in managing key relationships, devising innovative operational strategies, diffusing escalated customer service situations, and coaching/training new staff members. Highly adept in improving operational revenue in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.
Proficient in: Microsoft Office Suite, Salesforce, Database Management, CRMs, QuickBooks, SAP, Business Systems, and PCs/Windows Apps
Key Competencies
Operations Management Value-Added Customer Service Staff Training Report Generation
Workflow/Process Improvement CRM Systems Relationship Management Improving Profits
Attention to Detail Oral/Written Communication Time Management Project Management
Professional Experience
Resthaven Gardens of Memory, Baton Rouge, LA 2016-2017
Family Service Counselor
Directed day to day sales operations within the organization with a focus on increasing productivity and operational revenue
Identified customer needs and made appropriate product/service recommendations, identified potential leads within the community, and monitored sales metrics
Designed and implemented innovative operational strategies, diffused escalated customer service issues, and reviewed account files
CORT, A Berkshire Hathaway Company, Baton Rouge, LA 2006-2016
Account Executive
Coordinated account management tasks within a fast-paced environment which included building positive relationships with key client accounts
Consistently monitored individual metrics, updated client account information, and ensured operational standards were followed
Identified escalated customer issues and identified potential resolutions, maintained high levels of patient satisfaction, and generated repeat business
Supported internal projects which required identifying project requirements, managing timelines, and providing project updates to stakeholders
Utilized superior communication and interpersonal abilities to build rapport with both new and existing customers along with increasing employee morale levels
Additional Professional Experience
Office Administration/Payroll, Venable Consultant, 1997-2006
Customer Service Associate, Grainer Industrial Supplies, 1997-2000
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