- 246 N Mulberry St Ÿ Xxxxxx, PA xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

(Date)

(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)

Dear Hiring Manager,

        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.

What I offer is my upcoming baccalaureate degree in Information Science and Technology, backed by more than 10 years providing high-performance client service, diagnostic imaging services, IT support, and call center and operations management in the healthcare industry. I had worked with Xxxxxx General Hospital as an Imaging Services Representative with responsibilities in providing quality-assured diagnostic imaging services to several medical facilities throughout PA, while providing IT and call center support in complying with process and service quality standards. For more details, please take a moment to go through my resum .

In leveraging my technical and administrative competencies, I bring to the table my personal strengths that include a passion for going beyond expectations in sustainable process efficiency and results driven leadership excellence. In addition, I also offer my social and interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals so vital in fostering a seamless collaborative work experience with colleagues in attaining shared commitments.

Moving forward, I am rejoining the labor force after 2 years tending to a growing family with two daughters aged 1 and 3. I believe that I am a suitable candidate for the position, one who can help achieve your objectives as part of your team, fully confident that my education, experience, and personal strengths remain undiminished, and have been enriched in fact by what many consider the most demanding job anywhere growing a family. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.

Sincerely,

YYYYYY X. YYYYYY

Attachment: Resum

- 246 N Mulberry St Ÿ Xxxxxx, PA xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

QA Operations Specialist (Pharmaceutical▪ Healthcare)

Qualifications Profile

    Self-assured, dynamic, and results-driven healthcare and IT professional with more than 10 years providing high-performance client service, diagnostic imaging services, IT services, call center, and operations support in the healthcare industry.

-    Proven dedication to process efficiencies in providing diagnostic imaging services and patient care support, creating cost and quality service advantages for the medical facility.

-    Detail-oriented, analytical and methodical with critical thinking to resolve QA and technical issues in IT and diagnostic imaging, as well as professional relationship conflicts even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire confidence across diverse ethnicities.

Key Expertise

Healthcare Operations

    Diagnostic Imaging Service Management

    Medical Transcription

    Case Management

    QA Management Support

    Customer Service Management

    Call Center Operations Support

    Process/Workflow Improvement

    Emergency & ICU Support

    Staff Supervision & Training

    Relationship Management (Clients, Patients, Public, & Suppliers)

    Policies & Regulatory Compliance (i.e., HIPAA, etc.)

Technical

    Radiologic Technology (X-Ray)

    Magnetic Resonance Imaging Systems (MRI)

    Electronic Medical Records System

    OS: MS Windows (XP, 7 & 10)

    Network: IP-based LAN, & Wi-Fi

    Apps: NOVUS, PowerScribe, PeerView, EPIC, McKesson & PACS EMR Systems

    Programming: Visual C++

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Internet: Online Footprint Help Desk ticketing system

Professional Experience

Xxxxxx General Hospital Xxxxxx PA

Healthcare Operations & Administration

    Provided diagnostic imaging services (X-Ray & MRI) and help desk support to several clinics and high-volume medical facilities as clients in over 30 offices throughout Xxxxxx, creating and maintaining patient accounts in NOVIUS software as well as managing hard copy film inventory prior to digital conversion.

    Responsible for troubleshooting and fixing the viewing of images from remote offices through the EPIC Systems, uploading radiology images from discs into McKesson or PACS for inclusion in electronic medical record and as a digital reference for physicians and patients.

    Performed administrative duties in PowerScribe dictation software including adding or removing reports and troubleshooting issues and concerns encountered in the system.

QA Management Support

    Provided QA support ensuring compliance with process and service quality standards in providing imaging service, regular monitoring performance in the PeerView application to support hospital radiologists, and remotely logging into PACSCube workstations to resolve issues within the network.

    Harnessed call center operations to compile and address and remediate QA issues, responding to an average of 50-100 daily calls, including emails, and faxes from offices as well as individual patients of the Xxxxxx General Hospital, as well as over 1000 end users in healthcare operations, addressing client and patient queries and concerns, and logging help desk tickets via online Footprints ticket tracking system when inquiries were received from end users

    Entered orders from the outside images into the EPIC system to secure and analyze data that helped improved process efficiencies and customer service.

Education

XXXXXX STATE UNIVERSITY University Park, PA

    B.S. in Information Science and Technology (Expected: Fall 2017)

    Undergraduate Certificate in Information Science and Technology

    Undergraduate Certificate in Adult Development and Aging Services