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Systems Administration ~ Network Operations ~ Network Security
Infrastructure Management ~ Linux Administration ~ Network Monitoring
Consummate strengths in network/server/system troubleshooting with specialization in monitoring and administration of Linux servers, applications, and networks.
Skilled at establishing instructions for technical troubleshooting and instructing peers in a classroom environment.
Well-versed in routing, load balancing, traffic optimization, and other network-related functions.
Ensure high levels of customer satisfaction through seamless communication and cooperation.
Outstanding talents in planning, coordinating, and applying regular back-up procedures to safeguard critical business data.
Excellent skills in network diagnostics, performance tuning, remote support, and in-depth network monitoring to maximize business continuity.
Respected for resourcefulness, integrity, and the ability to resolve issues quickly and deliver genuine results.
DigitalGlobe Inc., Longmont, CO, 2012 to 2017
Infrastructure Engineer / Operations Shift Lead
Governed infrastructure monitoring, support, and administration of satellite imagery company s production environment consisting of Red Hat, Windows, and VMware servers.
Oversaw large-scale Red Hat Moab HPC environments, HP 7000 blade system, Juniper network with Big IP F5 load balancing, and IBM 3500 tape library.
Supported data center environment onsite and remotely using tools such as DRAC, iLO, ILOM, and vSphere.
Applied strong talents in crisis mitigation toward commanding major recovery efforts often spanning multiple teams.
Collected metrics data to accurately report service outages and interruptions, and distributed communication corporate-wide regarding critical issues impacting organization.
Supported multiple cutting-edge applications used for collection, production, and delivery of satellite imagery, vital to facilitating movement of space vehicles.
IBM, Boulder, CO, 1998 to 2012
Operations Analyst (2001 to 2012)
Awarded promotion to support E-Business customers in web hosting environment by troubleshooting, diagnosing, documenting, and swiftly resolving technical issues.
Leveraged Tivoli NetView, BMC Patrol, Netcool, and Sitemon to effectively monitor health, security, and status of operating system, network, and applications.
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Proficiently administered Red Hat, Solaris, and AIX servers in production environment running web hosting software such as iPlanet, WebSphere, and Apache.
Oversaw F5 load balancers to provide redundancy, enhance reliability, and improve performance.
Trainer / Level II Support (1998 to 2001)
Retained full-time following successful six-month temporary assignment as Technical Support Representative through Highland Management staffing firm.
Methodically provided attentive and quality-focused tier 2 support to customers attempting to connect to corporate network remotely.
Exercised sharp organizational skills toward proactively compiling modular training guides to aid functional helpdesks.
Mentored, coached, and instructed staff in a classroom environment on methods for troubleshooting remote connectivity specific to dial-up, ISDN, and VPN.
Collaboratively transitioned Avaya Unix helpdesk by establishing and authoring technical procedures for knowledge database.
ImageNet Inc., Loveland, CO, 1997 to 1998
Efficiently managed administration of USR and Livingston modem pools via Total Control and Livingston Portmaster.
Demonstrated broad-based technical acumen in performing ongoing system tuning, installing and updating hardware, performing backups and restores, maintaining Apache and Shell servers, and troubleshooting Linux and Windows operating platforms.
Coordinated tasks associated with custom branding of software for deployment via IEAK and Mission Control.
Red Hat, CentOS, Ubuntu, Solaris, AIX, Windows Server 2003 and 2008, Active Directory, DNS, VMware vSphere server, Nimsoft, Sitemon, BMC Patrol, Nagios, Tivoli NetView, Netcool, TSM, Juniper networks, Big IP F5 load balancing, Moab HPC, Apache, Tomcat, iPlanet, Puppet, WebSphere, IBM 3500 tape library, Microsoft Office Suite, Dropbox, SAP, WebMethods, JAS
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