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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Successful Account Manager and Customer Service Professional with 15+ years of experience in a variety of industries and a proven ability to lead others and oversee daily sales operations. Experienced in managing key client accounts, completing detailed account research, diffusing escalated client service situations, and coaching/training new team members. Equipped with a significant ability to maintain high levels of client retention along with building strong relationships with clients, co-workers, and members of executive management.
Key Competencies
Key Account Management Client Pipeline Development Situational Leadership
Client Retention Client Account Renewals Increasing Product Awareness Sales Forecasting
New Hire Coaching/Training Sales Metric Management Profit Growth/Margin Protection
Professional Experience
Cigna Group Insurance, Bethlehem, PA April 2007-Present
Regional Account Manager (2013-Present)
Direct day to day account management logistics within a fast-paced environment with a focus on increasing productivity and operational revenue
Identify and contact potential clients within the territory, provide guidance in regard to various insurance products, and overcome client objections
Work closely with sales/underwriting teams during account renewals, generate RFPs for clients, and consistently exceed individual sales targets
Senior Account Service Representative (2007-2013)
Supported account management logistics within the organization which included acting as the first line of support for clients and/or producers
Reviewed and de-escalated complex account issues, made appropriate product recommendations based on client needs, and ensured internal operating procedures were consistently followed
Instrumental in the training and development of new staff members in addition to acting as a Mentor for junior team members
Horizon Blue Cross Blue Shield, Newark, NJ November 2006-April 2007
Account Consultant
Provided key client account support within an organization focused on providing clients with medical insurance products (HMO, PPO, POS, Dental)
Reviewed client accounts and identified potential sales opportunities, resolved escalated billing issues, and completed detailed account research
Additional Professional Experience Includes: Client Representative, Cigna Group Insurance, 2003-2006
Education
Bachelor of Science, Finance, DeSales University, Center Valley, PA
Bachelor of Arts, International Business, DeSales University, Center Valley, PA
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