Performance-focused leader specializing in driving IT project success, building dynamic teams, creating strategic initiatives, providing world-class services, and cultivating a strong company image with superior

quality eager to offer progressive experience toward maximizing an employer s bottom-line results.

         Dynamic Quality-Oriented Leader who makes decisions to reflect positively on multi-site project, systems, and business operations in alignment with a company s vision, value, and goals, and who works to attain a competitive advantage and generate robust growth via solutions-centric critical thinking talents for insightful, change-driven results.

         Ambitious Self-Starter who contributes experience across U.S. and internationally based projects encompassing the installation of infrastructure, Cisco network routers / switches, Avaya IP phones, PCs, servers, and CRM software.

         Visionary Professional who rises above IT challenges to achieve winning outcomes and improve the bottom line, including quickly adapting to evolving project scenarios to optimize resources and reach high profit and productivity levels, as well as independently resolving diverse issues with internal and external industry teams to boost success.

         Excellent Communicator who develops synergistic relationships with senior-level decision-makers, cross-functional IT / business teams, and customers; who excels in fast-paced autonomous and collaborative work environments; and who leads peers by example and with integrity to inspire confidence and forge strong teamwork to meet project objectives.

  Increased capacity on routers by switching out Cisco CRS to Next Gens for a Core Router Up project, including managing the implementation and migration project provisioning new equipment for 120,000+ existing customers.

  Deployed 110 Sumitomo EPONs into legacy company s hub to ensure capacity for expected increase at key merger.

  Facilitated multiple Fujitsu Ring Relocations (9500, 7500) to maximize rack-space utilization and optimize cooling.

  Evaluated a system software application project development from a commercial package for an IMP Implementation initiative, including using PMI standards to manage project development teams; advise on procedures, requirements, testing, and project plans; bill for $10 million in dues; and develop UAT plans and schedules.

  Identified and corrected PCI rules to meet government requirements, and extended the deadline to minimize fines.

  Centralized equipment throughout Florida-based data centers to create a Unified Data Center and optimal synchronization while generating an online combined inventory tracking system to decrease equipment and item costs.

  Directed HCPS Internet Service initiatives providing voice and data service to 300 schools in Hillsborough County Public School District, including promptly meeting required deadline to receive the critical FCC e-Rate opportunity.

  Created an FCC-mandated letter in 5 languages while standardizing processes / procedures for merging companies.

  Spearheaded the introduction of a network Firewall device to market that provided security to customer devices.

  Led an aggressive Telepresence sales project end-to-end in 9 weeks, and increase hospitality clients by 20% monthly.

Spectrum (f/k/a Bright House Networks), Tampa, FL

(2012 2017)

IT New Product Project Manager

         Capitalized on the opportunity to manage forward-thinking new product project initiatives, including leading a top-performing team of Hubs, Data, Voice, Porting, and Field Technicians in implementation and migration efforts, as well as conducting weekly 1:1 and group meetings to distribute comprehensive reports using Microsoft Word and PowerPoint.

         Utilized broad scope of industry knowledge to accurately define and map project scope, specifications, project timelines, and resources from planning through to production, including expertly facilitating project initiation, process, risk mitigation, communications, project deliverables, issues resolution, scheduling, quality assurance, contract negotiation, policies and procedures, documentation, executive presentations, organizational structure, and best practices.

         Simultaneously directed implementation, migration, and sales projects from end-to-end within high-pressure deadlines.

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Spectrum (f/k/a Bright House Networks), Tampa, FL

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IT New Product Project Manager

Key Accomplishments

  Spearheaded oversight of a new product that enabled employees to communicate virtually worldwide.

  Successfully billed for collection of $10 million in dues by evaluating a system software application project developed from a commercial package, including database development that was 1+ year behind schedule.

  Led a migration project that provisioned new equipment for 120,000+ customers with a projection to double.

  Used PMI standards and processes; managed project development teams; advised on procedures, requirements, testing, and plans to implement system; and created user acceptance test plan and schedules.

PROGGEX SYKES, Tampa, FL

(2012)

IT Project Manager (Contractor)

         Strategically steered large-scale IT projects as the technical liaison tasked with confirming client s business requirements for hardware and software in scope to be implemented, as well as recording data into IT Statements of Work (IT SOW).

         Developed and managed IT Project Charters and SOWs, project plans, budgets, change requests, and SharePoint sites.

         Demonstrated experience with PM mythology by consulting, planning, designing, implementing, and supporting technical and network solutions while facilitating highly complex assignments both domestically and internationally.

         Ensured images were built for workstations, managed system administrators in deploying created images to targeted workstations, and created test plans for clients and engineers to guarantee components were functioning by go-live dates.

         Expertly managed infrastructure projects network cabling to LAN, WAN, VPN, VoIP, Server, and PC integration and consolidation activities, including understanding customer requirements, budgets, objectives, and user expectations and planning accordingly to ensure projects were delivered on time, within budget, and in alignment with IT standards.

Key Accomplishments

  Successfully saved $200,000 in revenue on global projects via strategic negotiations with top vendors.

  Engaged among IT SMEs to identify equipment reuse and in-house software development capabilities.

  Led a team of application developers that created a CRM solution for web-based contact management that tracked call metrics, maintained customer profiles, and produced client-requested reporting metrics.

  Collaborated with enterprise system engineers to create Visio diagrams for required voice and data infrastructure, and successfully led the strategic set up of ISA servers for critical client tool configurations.

  Led systems engineers and architects in installing and configuring Web and SQL servers in SYKES US and international domains to meet new PCI (Payment Card Industry) compliance regulations for PCI version 2.

Priceless Moments, Tampa, FL

(2004 2012)

Project Coordinator (Contractor)

         Built mutually beneficial relationships with vendor representatives while forecasting events via client consultations, working with vendors to meet demands, and evaluating and securing contracts for projects and / or leased facilities.

         Prioritized staff and contractors workflow to meet deadlines, budgets, and client demand, and developed action plans.

         Exercised PM principles and practices; created schedules and Statements of Work; and coordinated projects by establishing a work plans, organizing staff, managing teams deliverables, and ensuring prompt multi-project completion.

Key Accomplishments

  Developed needs assessment and technology solutions for meeting and event management functions.

  Accurately tracked and communicated key project status to senior management via weekly Excel reports.

  Regularly reviewed goals and managed progress with 1:1 and conference calls among internal departments.

Pre-2000 Professional Experience Includes:

Verizon Data Services, Tampa, FL

Systems Analyst Business Table Analyst

IM Assistant Configuration Management Lead Information Management Tester

Bachelor of Arts in Professional Business Administration Nova Southeastern University

Microsoft Project Microsoft SharePoint Visio Microsoft Office (Word, Excel, PowerPoint, Outlook)