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Driven, goal-focused and confident professional with years of diverse experience, often resulting in formal recognition for hard work. Skilled in achieving or surpassing organizational objectives using expertise to tend to clients in service-driven work settings. Honest and integrity-driven with a genuine passion for helping others. Call on interpersonal dynamics to work seamlessly with teams and independent contributors at all levels and from diverse backgrounds. Maintain a professional, positive demeanor regardless of circumstance. Ambitious in seeking out professional opportunities that call on academic and practical background, as well as foster career advancement and growth. Seeking an entry-level administrative role with an accounting, finance or service delivery focus.

Customer Service Excellence | People & Operations Management | Team Leader | Interpersonal Communication

Relationship Building | Accounting | Sales & Marketing | Administrative Support | Organization

MAGNOLIA BAKERY Ÿ 2016-Present

Supervising General Manager

• Lead a dedicated staff team in completing daily assignment using workflows that maximize productivity and guarantee high levels of customer satisfaction
• Create and manage all guest accounts with timeliness and attention to detail in fast-paced settings
• Enhance guest service through the delivery of first-class service and oversee the production of baked goods in accordance with company standards
• Monitor baked goods inventories and take action to ensure alignment with all applicable food quality and service standards
• Supervise, mentor and train staff in customer service and time management best practices; offer constructive criticism to staff to drive process improvements

BUFFALO BOSS Ÿ 2012-2015

Restaurant General Manager

• Directed staff scheduling efforts including development of daily work assignment conducive to maximizing profit levels
• Observed restaurant operations comprehensively to take actions that ensured adherence to quality service standards
• Guided, trained and coached a capable staff comprised of three Managers, eight Cashiers, six Cooks and five Delivery Team members
• Coordinated and set into motion efficient work schedules that boosted productivity and profit growth; handled all P&L operations with accuracy
• Controlled inventory, scheduled staff and maintained records for all personnel

NYC Summer Youth Program Ÿ 2008-2009

Program Coordinator

• Handled document processing used in placing youth in potential areas of assignment; monitored and entered all youth work hours within Brooklyn placements
• Replied swiftly to ~40 incoming calls daily to resolve issues with clients and youth as they arose
• Planned for and scheduled meetings and appointments for upper management
• Maintained and disseminated vital information via telephone, USPS mail, web presence and email

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JAR Graphixs Inc. Ÿ 2008

Administrative Assistant

• Fielded incoming phone calls; disseminated information gathered during each call as appropriate
• Also communicated internally and externally via mail service, email and website
• Coordinated meeting and appointment schedules using organizational savvy
• Organized and maintained both hard copy and electronic files

Clara Muhammad School Ÿ 2008

Teacher Assistant

• Used encouraging leadership style to guide each student through their respective learning processes
• Developed and shared objective assessments for all assignments
• Shared concise yet holistic reports on all students at the completion of a given course of study; made sure to adhere to reporting deadlines as needed
• Asked to serve as the School s Keynote Speaker for the Commencement Ceremony

Bachelor of Science, Economics & Mathematics, Spanish and Psychology Minors, Spelman College (2019, GPA, 3.4)

Certification, New York City Food Protection (2013)

Employee of the Year, Magnolia Bakery, 2016

Manager of the Year, Buffalo Boss, 2014

Employee of the Month, New York Summer Youth Program, May-September 2009