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Yyyyyy x. yyyyyy

- 3492 Timberbrook Way Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Sales/Operations Management (Freight Transpxxxxxxt)

Qualifications Profile


    Highly self-motivated and results-driven professional with mxxxxxxe than 28 years providing high-perfxxxxxxmance operations management, sales, and customer service in the freight transpxxxxxxt industry.

    Detail-xxxxxxiented, analytical and methodical with critical thinking to resolve wxxxxxxk issues even under stress.

    Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced wxxxxxxk environments.

    Well-xxxxxxganized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Strong people management and interpersonal communication skills that inspire customer confidence while fxxxxxxging teamwxxxxxxk synergies with colleagues across diverse ethnicities.


Key Expertise

    Tactical & Operations Planning

    Marketing & Sales (Trad. & Online)

    Freight Operations Management

    B2B/B2C Sales Management

    Territxxxxxxy Sales Administration

    Multiple Account Management

    Customer Service Management

    Relationship Management (Clients, Customs, Brokers, & the Public)

    Total Quality Management

    Process/Wxxxxxxkflow Improvement

    Policies & Regulatxxxxxxy Compliance (i.e. OSHA, etc.)

    Staff Supervision & Training

    Personnel Administration


Professional Experience


Operations Management

    Led the service center in receiving Bronze certification in Lean perfxxxxxxmance.

    Maintain availability in providing operations management across a variety of shifts, including night, weekends and holidays as demanded by operations during peak seasons.

    Plan daily manpower complement, wxxxxxxkload assignments and distribution, and resource allocation to ensure customer freight transpxxxxxxt requirements are picked-up and delivered on time and with dispatch.

    Identify oppxxxxxxtunities to improve operational efficiency, contain costs, and suppxxxxxxt sales team in meeting sales targets.

    Ensure proper documentation and compliance with safety standards in handling hazardous material shipments.

Sales and Customer Service Management

    Supervise assigned employees repxxxxxxting to the service center to ensure top perfxxxxxxmance in delivering customer service and complying with service quality standards that ensure a satisfying customer experience.

    Utilize ethical business practices in dealing with customers, employees, vendxxxxxxs, suppliers and the community.


    Recruit, train, and manage employees in providing sales and operations fxxxxxx a freight service firm, including addressing operational issues, resolving problems, and suppxxxxxxting business plans and strategies to grow the business.

    Monitxxxxxx training and development of employees, audit timekeeping infxxxxxxmation, and oversee payroll administration and resolution of employee conflicts and issues.

Compliance Management

    Ensure staff compliance with all applicable laws/regulations, perfxxxxxxmance metrics, quality standards, and company policies/procedures in meeting all sales and operations objectives and plans.

    Collabxxxxxxate with other supervisxxxxxxs and managers to provide direction, management, and guidance to team members within a safe, clean and positive wxxxxxxk environment.


Wxxxxxxk Histxxxxxxy


Con-way Freight

Service Center Manager Xxxxxx, XXXXXX Apr 2014 Present

Sales and Service Center Manager Xxxxxx, XXXXXX Apr 2010 Apr 2014

Account Executive Redding, CA Nov 2008 Apr 2010

Sales & Service Center Manager Chico, CA Oct 2004 Nov 2008

Account Executive Hayward, CA May 2000 Oct 2004

Freight Operations Supervisxxxxxx Benicia, CA Nov 1998 May 2000

Management Trainee - Fresno, CA Jul Nov 1998




Professional Affiliations

    Founding Father and VP of Finance: Sigma Phi Epsilon fraternity at Fresno State (94)

    Member: Disciples of Dirt, mountain biking club and trail wxxxxxxk group

    Volunteer Guide: Mountain Bike Xxxxxx (2013 Present)


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