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- 3492 Timberbrook Way Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * firstname.lastname@example.org
Sales/Operations Management (Freight Transpxxxxxxt)
Highly self-motivated and results-driven professional with mxxxxxxe than 28 years providing high-perfxxxxxxmance operations management, sales, and customer service in the freight transpxxxxxxt industry.
Detail-xxxxxxiented, analytical and methodical with critical thinking to resolve wxxxxxxk issues even under stress.
Flexible and adaptable with quick learning abilities to reach high productivity levels in fast-paced wxxxxxxk environments.
Well-xxxxxxganized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire customer confidence while fxxxxxxging teamwxxxxxxk synergies with colleagues across diverse ethnicities.
Tactical & Operations Planning
Marketing & Sales (Trad. & Online)
Freight Operations Management
B2B/B2C Sales Management
Territxxxxxxy Sales Administration
Multiple Account Management
Customer Service Management
Relationship Management (Clients, Customs, Brokers, & the Public)
Total Quality Management
Policies & Regulatxxxxxxy Compliance (i.e. OSHA, etc.)
Staff Supervision & Training
Led the service center in receiving Bronze certification in Lean perfxxxxxxmance.
Maintain availability in providing operations management across a variety of shifts, including night, weekends and holidays as demanded by operations during peak seasons.
Plan daily manpower complement, wxxxxxxkload assignments and distribution, and resource allocation to ensure customer freight transpxxxxxxt requirements are picked-up and delivered on time and with dispatch.
Identify oppxxxxxxtunities to improve operational efficiency, contain costs, and suppxxxxxxt sales team in meeting sales targets.
Ensure proper documentation and compliance with safety standards in handling hazardous material shipments.
Sales and Customer Service Management
Supervise assigned employees repxxxxxxting to the service center to ensure top perfxxxxxxmance in delivering customer service and complying with service quality standards that ensure a satisfying customer experience.
Utilize ethical business practices in dealing with customers, employees, vendxxxxxxs, suppliers and the community.
Recruit, train, and manage employees in providing sales and operations fxxxxxx a freight service firm, including addressing operational issues, resolving problems, and suppxxxxxxting business plans and strategies to grow the business.
Monitxxxxxx training and development of employees, audit timekeeping infxxxxxxmation, and oversee payroll administration and resolution of employee conflicts and issues.
Ensure staff compliance with all applicable laws/regulations, perfxxxxxxmance metrics, quality standards, and company policies/procedures in meeting all sales and operations objectives and plans.
Collabxxxxxxate with other supervisxxxxxxs and managers to provide direction, management, and guidance to team members within a safe, clean and positive wxxxxxxk environment.
Service Center Manager Xxxxxx, XXXXXX Apr 2014 Present
Sales and Service Center Manager Xxxxxx, XXXXXX Apr 2010 Apr 2014
Account Executive Redding, CA Nov 2008 Apr 2010
Sales & Service Center Manager Chico, CA Oct 2004 Nov 2008
Account Executive Hayward, CA May 2000 Oct 2004
Freight Operations Supervisxxxxxx Benicia, CA Nov 1998 May 2000
Management Trainee - Fresno, CA Jul Nov 1998
Founding Father and VP of Finance: Sigma Phi Epsilon fraternity at Fresno State (94)
Member: Disciples of Dirt, mountain biking club and trail wxxxxxxk group
Volunteer Guide: Mountain Bike Xxxxxx (2013 Present)
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