Yyyyyy x. yyyyyy

6401 Nightingale Lane, #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ● abc@xyz.com

Troubleshooting Technical Support System Upgrades & Updates

Customer Service Network Maintenance Desktop Servicing IT Security

         Offer excellent technology savvy with proficiency in Windows and Mac OS, Microsoft Office, and broad mobile operating systems; includes component-level repair and desktop deployment.

         Proven skills in providing technical support of a wide range of hardware, networks, and software.

         Ensure high levels of customer satisfaction through proactive communication and cooperation.

         Demonstrated capabilities in analyzing, diagnosing, and swiftly rectifying technical issues.

         Considerable talents in helpdesk operations, system diagnostics, performance tuning, remote support, and network monitoring to optimize connectivity, IT security, and organizational continuity.

         Excel at installing, configuring, updating, and maintaining hardware, software, and peripherals.

         Adept at interfacing with key stakeholders to propel forward-moving and cost-efficient efforts.

         Strong experience in staff and operations leadership, inventory control, procurement, and vendor relations.

Windows & Macintosh operating systems; Microsoft Office Suite (Word, Excel, Access, PowerPoint, Outlook); networking cable (e.g. CAT 5); POS systems; Cisco routers and switches; TCP/IP protocols; LANs/WANs; Citrix Metaframe; Windows servers; Linux; anti-virus software; firewalls; modems; network printers

Boy Scouts of America Supply Division, 2008 to Present

Retail Sales Assistant Manager

         Collaboratively spearhead full-scope store operations including opening and closing, inventory management, POS system operation, sales, P&L, loss prevention, shipping & receiving, customer service, bank deposits, documentation, merchandising, and employee development.

         Merge sharp organizational capabilities with customer relations expertise to continually achieve or exceed weekly quota by 10%+.

         Leverage sound technical skills to proficiently perform store-level IT tasks, and independently configured technology and offsite equipment for 2017 National Scout Jamboree.

         Fine-tuned leadership talents by successfully completing Store Manager-in-Training program.

         Orchestrated set-up and teardown of POS systems for $3M trading post project featuring 30 terminals.

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Boy Scouts of America, Great Smoky Mountain Council, 2013 to 2016

Store Manager

         Governed complete spectrum of daily operations for seasonal convenience store and camping gear store comprising 10 staff members, and oversaw hiring, training, performance evaluations, scheduling, sales, profitability, loss prevention, and customer relations.

         Strategically reduced payroll expenses by 50% while increasing operating hours, and experienced zero impact to productivity or customer service quality.

         Ordered products from vendors, meticulously maintained weekly inventory and daily sales logs, administered staff payroll, and controlled cashflow.

         Championed efforts to propel sales from <$35K to $68K+ during five-week season and boosted profit growth by over 50%.

         Researched, selected, and purchased new cash register system, credit card system, and checkout system to accept and capitalize on chip cards, Apple Pay, and Android Pay technologies.

Comcast, Knoxville, TN, 2012

Customer Technical Support

         Provided comprehensive customer service and technical support for high-speed internet service including guiding customers in self-installation, troubleshooting operating systems, and resolving hardware and software issues.

         Administered call tracking and ticketing system, and supported customers via multiple channels (i.e. phone, email, and real-time chat).

Boy Scouts of America, Great Smoky Mountain Council, 2007 to 2012

Aquatics Director

         Planned, coordinated, and monitored high-quality aquatics program for summer camp with a major emphasis on safety.

         Applied dynamic leadership talents toward supervising, coaching, directing, motivating, and evaluating 20+ personnel.

         Devised staff schedules, verified and processed payroll, and advised council leaders and employees in rules and regulations to independently oversee aquatics activities.

         Trained, coached, mentored, and certified lifeguard staff while ensuring constant compliance with legal rules and regulations.

Bachelor of Science, Computer Science and Information Technology (in progress)

Pellissippi State Technical Community College, Knoxville, TN

Courses Completed:

Introduction to IT, A+ Prep Computer Hardware, A+ Prep Computer Software, Networking Fundamentals,

Windows Professional, Introduction to Database Design, Windows Server, Linux LPIC-1, Network Security