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Yyyyyy x. yyyyyy


4564 CR 234 | Durango, CO 8130xxx-xxx-xxxx |


IT Project Manager & Operations Specialist

Advertising | Budget Planning | Business/Project Strategy | Career Path Development | Curriculum Design | Database Marketing

Event Planning | Instructional Design | Job Requirements Analysis | Key Performance Metrics | Leadership | Marketing Management

MS Windows | MS Notification Services | MS Office (Advanced Excel) | MS Project 2010 | MS SQL Server | MS Visio

Organizational Development | Presentation Skills | Problem Solving | Program Development | Project Management | Promotions

Public Relations | Relationship Building | Research & Analysis | Share Point | Staffing Forecasts | Strategic Planning | Team Building

Training Needs Assessment | Vendor Selection | Visual Basic 6 | VizExplorer | Web Services

Confident, focused and motivated Training & Development Expert with 14 years' experience in effectively directing cross-functional teams. Offer both technical expertise and leadership during IT projects for both government and private industry clients. Developer of web and database technologies that fuel process improvement. Balance cost efficacy and quality control during all phases of project development and delivery. Able to seamlessly synthesize facts, events and concepts in order to construct realistic user requirements and long-term strategic plans. Adept in heading efforts centered on training and development, planning, scheduling, and risk mitigation. Leverage skills to foster and sustain lasting partnerships with stakeholders at all organizational levels. Evaluate requirements and skills for design curriculum and other job to select optimal vendors and develop strong working teams. Articulate in at presenting instructional material to groups and during one-on-one sessions. Seeking a role that will lead to future career growth.


Professional Synopsis

Coin In | Executive VP Client Services 2017 Present

  Develop an online social casino experience that connect players to their favorite real-world casinos from anywhere 24/7

  Deeply integrate the game deeply with a robust loyalty platform to offer continuous engagement that drives players back into it

  Integrate a social gaming and rewards platform to rapidly develop custom Unity-based casino applications that are combined with its HTML5-based loyalty platform

  Provide brick-and-mortar casinos with this easy-to-manage program and service via a strong back-end application


Sky Ute Casino Resort | Director of Marketing/Chief Marketing Officer 2012 2017

  Completed total restructuring of corporate marketing and led individual property marketing as well; made numerous changes to the marketing function including which boosted use of related evaluation and analysis in guiding strategies

  Boosted entertainment, profitability and changes in promotions, as well as overall levels of departmental organization

  Supervised and guided a team of 20 professionals and a $5M marketing budget

  Handled functional duties e.g. Advertising, Public and Community Relations, Casino Marketing, Players Club, VIP Hosts and Player Development

  Also led Database and Internet Marketing, Promotions, Special Events, Entertainment, Group Sales, Bus Programs, Golf Course Operations, as well as Marketing Research and Evaluation

  Skillfully developed marketing performance standards for individual casino operations; focused on brand development, comprehensive evaluation of marketing efficiencies, as well as provision of continued support and consulting

  Supported the General Manager during marketing planning and strategy development; also proved crucial during marketing research and analyses, development of best practices and marketing intelligence processes

  Devised dashboards and reports for corporate and property management personnel to use in monitoring property marketing and service delivery performance

  Created and managed an inclusive large-scale customer satisfaction program intended for use across the property

  Developed a website and Social Gaming/Loyalty platform with related guidelines; also managed all intellectual property needs

  Reorganized the department to improve service and best manage of marketing and premium player development; assessed department functions to measure their value, efficiency and efficacy

  Founded a research and analysis function used to direct strategy changes, as well as evaluate the effectiveness of new efforts

  Developed, implemented and presented an inaugural customer survey research program for Peppermill using a wide variety of recommendations, developed using an extensive analysis of results

  Recognized by the company CEO during final quarter before leaving the role for achieving a 9% increase in revenue versus a statewide casino decline of -2%



  Managed all strategic planning and execution of Blue Ocean, performance management and incentive awards; defined best practices, targets, key performance indicators (KPIs) and a comprehensive strategy map

  Called on project management acumen to lead large-scale initiatives in management training, new hire orientation and customer service; forecasted and administered the budget as well

  Prepared RFPs, evaluated all responses and chose vendors; monitored their service delivery levels and maintained superb relations

Yyyyyy x. yyyyyy





  Partnered with Tribal Government and executive leadership to offer influence in developing a vision for performance management from the ground up; delivered related program updates, briefings and workshops as needed

  Served as a positive change agent in leading organizational transformation and program enhancement that led to continual improvements via the use of Six Sigma methodologies

  Designed an enterprise-wide Balanced Scorecard program, as well as metrics-driven KPI analysis and BI tools 1 dashboards

  Conceptualized and led training for over 500 colleagues on the branded service program; directly led to a 95% customer satisfaction rating across the program lifecycle

  Completed required professional experience and educational requirements in order to garner Project Management Professional (PMP) credential


Mercury Payment Systems | Project Manager 2006 2007

  Promoted to act as a Project Manager during system development efforts

  Led requirements gathering, prototyping, design, architecture testing, and support

  Liaised with stakeholders and technical teams to align solutions with expectations

  Led all stages of system development including requirements definition. prototyping, design and architecture testing and support

  Worked as a renowned project and program leader to coordinate all phases of project efforts

  Efficaciously supervised, coached and guided project teams

  Contributed to the development of the Dealer Alerts project

o    Provided 1K Resellers with an automated sales and relationship tool

o    Alerted approximately 15K Merchants of processing irregularities within their respective accounts each day

o    Implemented the new MS Notification Services, deployed to serve as the backbone of Dealer Alerts

  Developed and managed software requirements. led site visits, produced prototypes, executed test scenarios and launched products to market

  Crafted a Web Portal to allow Point-of-Sales Developers to have single secure external access to all technical, marketing and sales materials used to integrate to Mercury Payments Systems processing

  Gathered business requirements, wrote technical specifications, as well as scoped and coordinated releases with other departments

  Led a MS SharePoint demonstration that allowed for assessment of the application in a Technical Support knowledge base application role

o    Worked on a project management tool to optimize communications and collaborations; developed and managed software requirements, produced prototype designs, executed test scenarios, and launched product to internal users

o    Saw SharePoint adopted across the company, with users in excess of 250


Earlier Roles

Developer Support Specialist, Mercury Payments Systems, 2005 2006

Mathematics and Business/l-Technology Teacher, Colorado Timberline Academy, 1996 2005

Operations and Training Manager, United States Navy,1973 1993


Education & Credentials


Certificate, Big Data and Social Analytics, MIT School of Architecture and Planning, 2017

Certificate, Slot Performance Analysis Workshop, University Nevada Las Vegas

Certificate, Project Management Professional (PMP), Project Management Institute

Master of Arts, Educational Technology, Lesley College, San Diego

Certificate, Education, Secondary Teacher Certification-Business Administration, Fort Lewis College

Bachelor of Arts, Business Administration, National University


Memberships & Involvement

Presenter, User Group Meeting 2017 on Social Gaming and Loyalty, 2017

Member, Project Management Institute, 2005 2007

Member, International Society for Technology in Education (ISTE), 2000 2007





Yyyyyy x. yyyyyy


4564 CR 234 | Durango, CO 8130xxx-xxx-xxxx |



March 19, 2018



Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


  I bring to any Project Manager role years of demonstrated achievement in the areas of IT Coordination and Operations Management. In any position I ve worked in over the years, I ve proven myself capable of thriving under pressure to surpass both employer and client expectations.


  To any organization I work with, I can offer both technical expertise and leadership in completing comprehensive, multi-part IT projects for government and private industry clients. I am highly adept in creating web and database technologies that lead to cost-cutting, profitable process improvements.


  My goal at all times is to call on my leadership skills and expertise as a Project Management Professional (PMP) to balance cost and quality control during all phases of project development and delivery. I have a diverse managerial skill set that I hope to leverage into an exciting new opportunity to work with a team that values my strong background and drive for success. As a professional, I aim to excel, both collectively and an individual achiever


  My excellence has resulted in the receipt of kudos from peer colleagues and supervisors alike. At the end of my tenure with one of my most recent employers, the CEO recognized me during the final quarter prior to my departure for achieving a 9% increase in revenue that starkly contrasted with a statewide casino decline of -2%. That is what I do best-defy expectations in a positive way to bring success to the company I work with.


  Outside of my career background, I am certified in Big Data and Social Analytics, completed a Slot Performance Analysis Workshop and earned my Project Management Professional (PMP) via the Project Management Institute. I also hold an M.A. in Educational Technology as well. I also have an undergraduate background comprised primarily of teacher preparation coursework that I used in my career as a Teacher before working in my current industry of choice. In addition, I proudly served for 20 years with the U.S. Navy, which gave me my first experiences in operations management and training leadership.


  Furthermore, I recently presented at the 2017 User Group Meeting on Social Gaming and Loyalty. I have a great deal of subject matter expertise to offer, and thus I am asked to share my know-how with like-minded professionals in conference and meeting settings.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume











Yyyyyy x. yyyyyy


4564 CR 234 | Durango, CO 8130xxx-xxx-xxxx |



March 19, 2018



Contact Name

Company Name


City/State/Zip Code



Dear _____________________:


I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.


As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVEIW) vital to your immediate and long-term objectives.


Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.



Yyyyyy x. yyyyyy

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