Risk Management Professional, with exceptional project management, customer service and relationship-building skills, seeking challenging assignment with dynamic, growing organization

  Bachelor of Arts, Sociology, with Minor in Psychology and Business

  Exceptional strengths in identifying major opportunities for loss reduction while providing in-depth analysis of liabilities, exposure and claims; outstanding focus on account retention as well as new business growth

  Interface collaboratively with clients, review policies and serve as advocate to carriers on behalf of clients; highly skilled in managing subrogation and recovery

  Outstanding capabilities in successfully managing multiple projects while adhering to exceptionally tight turnaround schedules; consistently employ can do approach to problem resolution and meeting needs of organization as well as client base

  Continually seeking professionally-challenging assignments providing opportunities for contribution to organization resulting in long-term growth and profitability

Claims Advocate

Alliant/Mesirow Insurance Services 2013 Present

         For the Risk Management Services area of company skillfully identify important opportunities for reducing loss frequency/severity/cost; develop detailed analysis and provide negotiation and consultation on professional and general liability, litigated, high exposure and specialty claims.

         Interface with clients/producers concerning coverage, exposure and settlement inquiries, and participate in claim reviews with client/carrier, providing recommendations on loss information.

         Regularly provide producers with analysis that focuses on retaining accounts as well as growing business.

         Skillfully review policies and serve in advocacy role to carriers for clients regarding any coverage discrepancies; also work closely with clients to manage subrogation and recovery situations.

Claims Account Specialist

Sedgwick Claims Management Services, Inc., Chicago, IL 2011-2013

Specialty Risk Services (Acquired by Sedgwick March 2011) 2007-2011

         Skillfully supported general liability account; was key participant in assisting SRS in passing Performance Audit; raised score from 75% to 96%.

         Expertly investigated auto liability/general liability claims utilizing interviews with first-/third-party claimants and witnesses, consulting police and medical records and inspecting property damage; following in-depth investigations maintained accurate/relevant documentation on each claim including coverage/liability/data/reserves/damages.

         Regularly assessed demands and negotiated settlements with claimants/plaintiff attorneys; also managed defense/local counsel concerning litigated files and developed exceptional relationships with defense by evaluating legal budgets, strategic plans and outcomes.

         Provided strong assistance to insured employees regarding small claims hearings, prepared/presented files at account claim review sessions, managed deductibles/coverage limits and was highly proficient in processing total loss claims

         Successfully applied state negligence laws during cost-saving negotiations, consistently utilized exceptional written/oral communication and problem remediation skills, analyzed/processed monthly legal expense reports and filed all state forms as required.

The University of Iowa, Iowa City, IA, Bachelor of Arts, Sociology, Psychology and Business Minor, 2007

Chicago Cares, Habitat for Humanity, Big Brothers/Big Sisters, 2006-2016