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Yyyyyy x. yyyyyy

- 4324 8TH AVE NE Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *





(HR Department

Name of Company/Recruitment Firm

Street Address

City, State, ZIP code

Job Reference Number, if any)



Dear Hiring Manager,


        In response to a job vacancy posting for the position of ________________, I am pleased to tender my application to become part of your team. My resum is attached for your review and consideration.


What I offer are my master s degree in Project Management and baccalaureate in Communication with over 5 years providing high-performance IT project management, customer service, multimedia content management, and operations support in government, media services, leisure, and technology solutions industries. I am currently with PMI Mass Bay in Boston, MA as a Network Project Manager following a stint at the Massachusetts Bay Transport Authority in the same capacity. Prior to this, I xxxxxxs with Microsoft contracted to Allyis, Inc., in Kirkland, VA as a Content Analyst. For more details, please take a moment to go through my resum .


In leveraging my technical and managerial competencies, I bring to the table my personal strengths that include a passion for achieving business growth through efficiency-focused, people-centric and results-driven work excellence. Along the xxxxxxy, my business-axxxxxxre interpersonal communication skills in Chinese and English have helped me in building sustainable professional relationships with the people I work with, including clients, senior management, stakeholders, and industry professionals, that create a harmonious and collaborative work environment in achieving shared commitments.


I am confident that my education, experience, and personal strengths qualify me as a suitable candidate for the vacancy, one who can help achieve your objectives as part of your team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forxxxxxxrd to hearing from you soon.







Attachment: Resum



Yyyyyy x. yyyyyy

- 4324 8TH AVE NE Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *

Project Coordination/Management (Summer Internship)

Qualifications Profile


    Self-assured and results-driven solutions provider in project management, customer service, and operations support with over 5 years of internships in government, media services, leisure, and technology solutions industries.

-    Proven dedication to delivering operational excellence that maximizes process efficiencies in several project engagements, data analyses, and media content management that enable the business to achieve its objectives.

-    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Effective people management and interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities and multi-functional engagements.


Key Expertise

Sales Management

    Account Management Support

    Customer Service Management

    Event/Promotions Management

IT Project Management

    Concurrent Project Management

    Systems/Business Needs Analysis

    Systems Development

    User Acceptance Testing

Operations Management

    QA Management Support

    Systems Security Management

    Relationship Management (Clients, Stakeholders, Public, & Suppliers)


    Office & Staff Administration

    Bilingual in English & Mandarin


    Multimedia Content Management

    Database Management

    Website Design/Development

    Virtual Conferencing

    Network Design & Administration

    Apps: CRM Tools

    Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook), OneNote, & Acrobat

    PM Tools: MS Project

    Internet: WordPress , Customer Assistance Portal (CAP), & SharePoint


Professional Experience


PMI Mass Bay Ÿ Boston, MA Network Project Manager Jan Mar 2017

    Collaborated with the VP to recommend improvement plans for website redesign, suggesting new content, social media integration, navigation, and visual elements to promote heightened online user experience and repeat visit.

    Presented recommendations to the VP Business Development & Outreach and VP- marketing & communications using virtual conference meeting.


Massachusetts Bay Transportation Authority Ÿ Boston, MA Network Project Manager Jul Sep 2016

    Worked with the Safety & Reliability Engineer in developing and executing plans for an LCM/RCM program (requirements/expectations and implementation), including a business review of both RRPOS and KCS current documents, schedule, and proposals.

    Assessed project completion against SLAs, quantifying work performed for costing as per requirements.


Microsoft under contract to Allyis, Inc. Ÿ Kirkland, VA Content Analyst Aug 2014 Jun 2015

    Supported MS projects with the MS Bing product group and Legal & Corporate Affairs group for Right-To-Be-Forgotten projects and policy changes, analyzing Bing/Yahoo search results and other MS product content (Bing/Windows Marketplace, Skype, & OneDrive) for policy violation, and implementing system bypasses or blocks to improve customer satisfaction.

    Managed customer database and ensured timely customer responses through Customer Assistance Portal (CAP), MS Passport Tool (PST), MSN People & Groups Admin Toll (UAT), SharePoint, Skype BackOffice and OneNote. Ÿ Bellevue, XXXXXX Customer Service Representative Apr Jul 2014

    Built and managed professional relationships with hotel decision makers by providing high-performance customer service and account management support.

    Addressed sales requests and booking issues, while resolving guest complaints and escalating as needed.


Platypus Productions, Inc. Ÿ Redmond, XXXXXX Media Assistant Sep Dec 2013

    Edited videos for online commercial deployment, organizing downloaded video assets, creating site banners, authoring content and setting up video shoots for website requirements of local businesses.



Northeastern University Ÿ Xxxxxx, XXXXXX Campus Administrative Assistant Sep Dec 2016

University of Xxxxxx Ÿ Xxxxxx, XXXXXX Media Equipment Intern Jun Aug 2013



Yyyyyy x. yyyyyy

- 4324 8TH AVE NE Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx *


Education & Credentials


    M.S. in Project Management, NORTHEASTERN UNIVERSITY Xxxxxx, XXXXXX (2017)

    B.S. in Communication, UNIVERSITY OF XXXXXX Xxxxxx, XXXXXX (2014)


Professional Affiliations

    Event Assistant: Xxxxxx State China Relations Council, Xxxxxx, XXXXXX (Mar 2016)

    Cultural Fest Committee member: FIUTS, University of Xxxxxx, Xxxxxx, XXXXXXS (2011 2014)

    Team Member: Global Gala Marketing

    Tour Leader: ELP Campus

    Service Learning Project Lead: EarthCorps, Xxxxxx, XXXXXX (Sept - Dec 2012)

    Student Translator: First Joint Conference of Mayors, Xxxxxx, XXXXXX (Apr 2011)



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