Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx ￨ (xxx-xxx-xxxx ￨ abc@xyz.com

Growth-Focused Leader Committed to Meeting and / or Exceeding Your Company s Profitable Business Objectives

New Business Development ￨ Consulting ￨ High-Volume Account Management

Loan Servicing / Operations ￨ Loan Boarding / De-Boarding ￨ Mediations ￨ Conxxxxxxict Resolution

Regulatory Compliance ￨ Strategic Analysis / Planning ￨ Trends Tracking ￨ Data Management ￨ Customer Service

Accomplished, Quick-Learning Leader who makes sound decisions to rexxxxxxect positively on business operations in alignment with a company s vision, value, and goals. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results with demonstrated specializations in finance, real estate, and carpentry management industries. Visionary Professional who rises above challenges to improve the bottom line and achieve winning outcomes, including rapidly adapting to evolving marketplace scenarios. Excellent Communicator who develops solid relationships with senior-level decision-makers, business teams, and customers, and who leads peers by example and with ethics and integrity to optimize operations success.

Home Retention Consultant Mediation Team (2014 Present)

Capitalize on the opportunity to lead pipeline account management for 400+ accounts, including coordinating and managing aged portfolios and processing payments. Demonstrate skill in documenting borrower and / or third-party complaints and processing underwriting financial income documentation. Synergistically mediate U.S.-based live calls, as well as those with borrowers and / or attorneys to provide alternative resolution to prevent foreclosure. Exhibit knowledge of investor government rules / restrictions and reinstatement and / or repayment plans coordination, as well as modifications, short sales, and deeds in lieu.

  Expertly maintained an above-average percentage for highest call volume.

  Successfully upheld an above-average percentage for Sum and Resolve deals.

  Profitably managed above-average percentage for quality assurance customer service.

GSE Specialist (2013 2014)

Strategically steered prompt resolution of Freddie Mac escalation response inquiries. Demonstrated proven experience in researching mortgage insurance curtailment appeals; maintaining detailed escalation logs; and ensuring continual compliance bulletin updates for government FHA, Freddie Mac and Fannie Mae. Delivered comprehensive reports to management while managing government logs guiding special points of contacts.

  Optimized quick turnaround by upholding compliance and quality assurance.

  Successfully saved companywide expenses by preventing further loss mitigation.

  Built profit-generating relationships with borrowers to achieve ongoing satisfaction.

Loan Servicing Transfer Coordinator (2007 2013)

Played a vital role in coordinating strategic boarding and de-boarding across all loan level data from prior and new investor and / or servicer. Contributed sharp analytical abilities toward reconciling trial balance, fee billing, and corporate advances. Drafted and disseminated detailed welcome and / or debt validation letters for customers.

  Complied with the President s Emergency Loan Servicing Transfer Protocol.

  Seamlessly managed key modifications corrections and set-up new modifications.

  Served as point-of-contact for de-boarding releasing servicing files for 29,000+ diverse loans.

Bachelor of Business Administration (3.61 GPA ￨ Cum Laude Honors) Baker College

Associate of Arts Xxxxxx State College

Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ Microsoft Access ￨ Able to Quickly Master New Software