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Yyyyyy x. yyyyyy

Wellington, FL 33449 (xxx-xxx-xxxx


Qualifications for Senior Business Analyst

Dynamic Details- and Results-Focused Leader Committed to Optimizing Multi-Site Project & Operational Initiatives


Strategic Business Analysis Application Design / Layout Multi-Project Management

Short- / Long-Term Planning Process Mapping Resource Allocation Work Prioritization

Data Mining / Analysis Requirements Gathering / Analysis UAT Enterprise Implementations

Risk Mitigation / Management Trends Tracking Team Building Coaching / Mentoring Compliance


Highly Accomplished Business Analyst who makes sound decisions to reflect positively on multi-site operational / IT initiatives and seamlessly align with an employer s strategic vision, value, and goals. Top Performer who offers solutions-centric critical thinking for insightful, change-oriented results while expertly managing high-level projects with minimal supervision. Out-of-the-Box Thinker who rises above challenges to improve the bottom line and attain winning outcomes, including quickly adapting to evolving business scenarios. Excellent Communicator who develops synergistic relationships with senior-level decision-makers and stakeholders, and who leads teams by example and with ethics and integrity.


Education, Professional Development & Technical Summary


DBPM College, India


Bachelor of Commerce

Diploma in Computer Science


Six Sigma Yellow Belt Certification (In Progress) Scrum Certification (2017)

Certified Court Manager National Center for State Courts


Microsoft Excel Oracle 10g / 9i / 8i Microsoft Access 2000 / 2007

SQL Server 2005 SQL PL / SQL Toad Navicat MySQL GUI SQL Developer

Tableau Crystal Reports 8.5 / 9 / 10 / XI R2 / 2008 Crystal Enterprise 8.5 / 9 / 10 Crystal InfoView X1 R2


Professional Synopsis


Palm Beach County Court Technology

(2008 Present)


Systems Administrator II (2011 Present) CJIS Systems Coordinator (2009 2011) Contractor (2008 2009)


Capitalize on the opportunity to lead full software development lifecycles as Business Analyst / Project Lead on multiple high-level projects, including Bench Viewer for judges, Online Scheduling for attorneys and pro-se s, a Court Emergency Calling System, Scheduling Application for Judicial Assistants, Mass Generation of signed Court Orders, Mediation Scheduling, and Court Reporting Transcript Orders. Collectively work to reduce manual workload of Courts and increase data accessibility to stakeholders for efficient planning and decision-making. Liaise between stakeholders and developers, as well as Applications Post-Production Support and Trainer, and serve as primary contact for all applications and / or technical questions. Promote efforts for department to transition from Waterfall to using principles of Agile / Scrum methodology.


Business Analysis

Expertly defined complex information systems solutions to address business needs across multiple projects. Formulated and defined systems scope and objectives based on user needs and understanding of applicable business systems and industry requirements. Generated, gathered, and compiled high-volume data from business data systems to provide information to management on improving effectiveness of business / program operations, processes, projects, and / or systems. Consulted among business unit and IT management on all project development cycle phases. Collaborated with multidisciplinary stakeholder groups to align business and technology initiatives and promote quality and timeliness of project design decisions. Performed As-Is and Gap Analysis. Conducted internal and external analysis of the existing business environment to identify gaps that impede business to achieve results. Established and reported metrics of assigned projects to gauge business value. Developed issue logs for key projects.


Key Accomplishments

  Effectively designed UI for all internal applications.

  Coordinated requirements gathering and elicitation meetings.

  Continually tracked and monitored project progress, risks, and issues.

  Led comprehensive interviews with product owners to identify business rules.

  Increased acquisition and ROI by developing and analyzing valuable new processes.

  Analyzed business and user needs to translate to proper business requirements documentation.



Yyyyyy x. yyyyyy Page Two (xxx-xxx-xxxx


Professional Synopsis (continued)


Palm Beach County Court Technology



Systems Administrator II (2011 Present) CJIS Systems Coordinator (2009 2011) Contractor (2008 2009)


Project Management Scrum Master

Strategically steered all phases of cross-functional project lifecycles, including consistently identifying critical project risks and developing mitigation plans to resolve potential issues. Maximized use of resources to achieve goals by planning and prioritizing workflow, as well as defect resolutions. Supported seamless internal / external communications while improving transparency and information dissemination. Monitored development progress through each print to ensure project was in scope. Prepared cost / benefit analysis to support system and process changes.


Key Accomplishments

  Recognized as a primary point-of-contact for key stakeholders.

  Continually recommended process improvements to positively impact the business.

  Successfully led the development team through transition from Waterfall to Agile methodology.


Team Building Training & Development

Utilized broad scope of industry knowledge toward directing forward-thinking team building, training / development, and coaching / mentoring initiatives for Product, Business, and Development teams and new developers as a designated Subject Matter Expert (SME). Led teams to develop and maintain high-volume product backlogs, and collaborated with team and product owner to negotiate a minimum viable product for delivery. Coordinated all workflow.


Key Accomplishments

  Delivered team-specific support using a dynamic Servant Leadership style.

  Successfully trained business users and product owners on internal application.

  Improved team velocity by organizing weekly planning and monthly review meetings.

  Supported teams in removing impediments via understanding of control and release processes.


Ad Hoc Reporting

Spearheaded functionality by interacting with core business users for requirements and specifications, including collaborating with business partners to understand database structure. Seamlessly merged multiple databases (i.e. Palm Beach Sheriff s Office, Clerk s Office, Police Department) to generate stakeholder reports for data analysis. Played a vital role in designing, developing, implementing, and supporting reports provided to judges and Court Administration. Enhanced and / or modified existing reports to troubleshoot new business requirement issues.


Key Accomplishments

  Improved operational functions and reduced manual time and effort.

  Created 200+ reports utilized by business users and other justice partners.

  Supported BO administrator in setting up security for various Enterprise reports.

  Delivered quality-oriented on-call support after reports were deployed to production.

  Migrated reports from Crystal 8.5 to Crystal 10 and 2013, as well as from Oracle to SQL Server.

  Created database objects (i.e. Tables, Views, Stored Procedures) used by Toad, Navicat, and SQL Server.


~ Key Professional Projects ~



Led targeted observations of judges in Court and in chambers, including facilitating elicitation meetings and analyzing and prioritizing data gathered from diverse sources. Collaborated between SMEs and developers to design and develop applications to enable clerks to discontinue delivery of daily Court files to multiple courtrooms and direct key project resources.



Contributed skill in facilitating e-filing and e-serving feature built in JVS to allow Palm Beach County to achieve status as Florida s highest e-filing county. Collaborated with Court operations, pilot judges, and State and Clerk Offices to streamline electronic filing and document management processes. Saved mailing costs and reduced filing backlog from 7 days to 1 day.



Directed Online Scheduling initiative built during the foreclosure crisis of 2010, including designing accommodations to meet Court needs to schedule cases online. Interfaced with Judicial Assistants (JAs) to survey and analyze business processes, layout workflow, and reconcile conflicts. Recognized for attaining success in County for use by 30,000+ registered attorneys.



Collaborated with multiple judges and JAs to interpret business needs for seamless translation into application requirements. Built a Virtual Red Book (VRB) to standardize courts and enable IT to extract daily calendars for JVS. Enabled case managers to prepare Court files for judges in advance and enabled Chief to analyze workload for proper assignments / rotations.


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