- 2408 S 121^st East Ave Ÿ Xxxxxx, OK xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Inside Sales ▪ Customer Service

Qualifications Profile

    Self-assured, dynamic, and results-driven service professional with more than 21 years providing high-performance inside sales, customer service, administration, and operations support in the commercial real estate appraisal and business consultancy sector.

-    Strong passion for delivering outstanding customer service that enable the business to win new customers, achieve sales growth, and maintain sustainable client relationships.

-    Detail-oriented and methodical with critical thinking to resolve sales and administrative work issues even under stress, with or without supervision.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Exceptional interpersonal communication skills that help inspire confidence with customers, colleagues and industry professionals in achieving shared commitments.

Key Expertise

    Marketing & Sales

    B2B/B2C Inside Sales

    Customer Service Management

    Product Presentations & Promotional Pitches

    Event Management

    Operations Management Support

    Process/Workflow Improvement

    Relationship Management (Clients, Stakeholders, & Suppliers)

    Program Management Support

    Financial Administration Support

Technical

    Productivity Tools: MS Office (Word, Excel, Outlook, & Access)

Professional Experience

Koons & Associates ▪ Xxxxxx, OK

Marketing & Inside Sales

    Promoted/pitched the features and benefits of company products and services, meeting and exceeding sales quotas.

    Processed customer orders from inbound phone calls, communicating and coordinating with warehouse to ensure proper and timely order fulfillments.

Customer Service Management

    Provided first level call resolution to customers, partners, and vendors with phoned-in issues and complaints, escalating to the proper office as needed.

    Conducted outbound courtesy calls to existing customers, assessing their level of satisfaction, providing additional product or service information, and assisting in ensuring their needs were met.

Relationship Management

    Built and developed sustainable professional relationships with current and potential customers, enabling the business to grow its customer base in target markets, including business partners and suppliers that maximized cost advantages in supplies procurement.

    Interacted with staff to resolve workplace disputes thereby maintaining industrial peace and unhampered productivity.

Event Management

    Planned and coordinated corporate anniversaries, sales meetings, and employee celebratory events (birthdays) covering all aspects of event staging, distributing invites, coordinating logistics support, securing entertainers, caterers, and special guests (business partners, suppliers, and clients) that successfully meet event objectives.

Administration

    Performed administrative and clerical support that enabled efficient office operations, responding to emails and faxes, answering and directing inbound calls to the proper office, processing orders, and sending invoices to clients on time.

    Managed accounts receivable aging, consistently maintaining a 90 to 95% conversion rate through proper support to billing and payment collections.

    Processed account payables ensuring timely settlement of maturing obligations to suppliers and creditors.

    Oversaw supplies and merchandise inventory, initiating purchase orders as per approved budgets, ensuring no stock-out conditions that could compromise business operations.

    Coordinated all in-house and 3^rd party maintenance of office equipment as needed, as well office and grounds esthetics with the building administrator, enabling the office to operate efficiently, while giving visitors a positive impression.

    Identified overnight mail/faxes for distribution to appropriate officers, processing end-of-day sales and administrative reports, and provisioning daily supplies to several assigned offices.

Education

    Undergraduate, XXXXXX CITY UNIVERSITY ▪ Xxxxxx City, OK