Human Resource Specialist

• Highly-motivated Professional possessing 10 years of human resource experience in a fast-paced environment.
• Skilled in recruiting, interviewing and training high performance teams.
• Well versed in managing employee relations and records with utmost level of confidentiality.
• Extensive experience processing payroll, generating detailed reports and managing on boarding paperwork.

Natural Body Spa & Shop (LEED-Certified), Atlanta, GA 2005-Present

Spa Director (2013-Present)

• Fulfill key leadership position, focusing heavily on operations management for 30+ team members and overseeing all human resource services.
• Contribute extensively to team building initiatives, including recruitment, hiring and training.
• Generate detailed HRIS reports; relay pertinent information to appropriate parties.
• Ensure utmost confidentiality throughout employee record management, including I9s, incident reports and payroll.
• Streamline existing training processes by updating training manuals; successfully develop effective policies and procedures.
• Devise strategic plans to promote growth throughout business; implement employee recognition programs to increase retention.

Assistant Spa Director (2011-2013)

• Provided direct support to Spa Director in various capacities, including human resource services, strategic planning and overseeing day to day operations.
• Heavily involved in employee on boarding, including recruitment, interviewing and training.
• Managed employee relations and developed effective conflict resolution processes.
• Successfully facilitated monthly team meetings and vendor training.
• Utilized strong organizational skills to process payroll, manage budgets, handle invoices and maintain proper inventory levels.
• Generated detailed reports to portray financial status.

Operations Specialist (2007-2011)

• Assumed key support role, focusing primarily on completing human resource and administrative tasks.
• Developed and implemented highly effective policies and procedures to boost efficiency throughout daily operations.
• Completed financial tasks as necessary, including payroll processing and inventory management.
• Recognized for development of an effective equipment tracking system to track company depreciation.

Lead Spa Coordinator (2005)

• Demonstrated strong organizational abilities while performing administrative tasks, maintaining proper inventory levels, scheduling and conducting in depth sales training.
• Responsible for delivering quality customer service.

Society for Human Resource Management Certified Professional (SHRM-CP); 2016

Bachelor of Science in Business Administration & Management, ECPI University; Virginia Beach, VA; 2011