Operations Management, Staff Management, System/Program Analysis, Attention to Detail, Project Management, Oral/Written Communication, Active Listening, Risk Management, Information Management, Leadership, Decision-Making, Networking/Collaboration, Rapport Building, Event Coordination, Conflict Management, Technology Awareness, Microsoft Office Suite, Customer Satisfaction, Bilingual, English/Spanish

July 2015-Present

United States Citizenship and Immigration Services

Orlando, FL

Hours Worked per Week: XX

Salary: XXXXX

Supervisor Name: XXXXX; Phone Number: XXXXX; May Contact: XXX

USCIS Immigration Services Officer, GS-1801-9/2

Direct day to day administrative operations within a fast-paced environment with a concentration on increasing productivity and efficiency levels. Complete comprehensive immigration interviews and determine individual eligibility for Lawful Permanent Resident status, citizenship, waivers of inadmissibility, advance parole, and Citrix cases. Maintain an extensive knowledge and generate Intent to Deny, Intent to Revoke, Intent to Rescind, Denials, Revocations, and Rescission notices for various types of applications. Make recommendations for application outcomes, generate written reports regarding immigration fraud and statutory/discretionary ineligibility, and successfully detect potential immigration fraud. Utilize superior analytical abilities to review Applications for Naturalization (N-400) and application for Citizenship (N-600) along with ensuring that Naturalization Quality Procedures are followed.

January 2008-May 2015

United States Citizenship and Immigration Services

Orlando, FL

Hours Worked per Week: XX

Salary: XXXXX

Supervisor Name: XXXXX; Phone Number: XXXXX; May Contact: XXX

USCIS Assistant

Yyyyyy x. yyyyyy Page 2 of 3

Coordinated administrative and operational tasks within the organization which included scheduling incoming mail, reviewing case files, and verifying individual case status using NFTS, USCIS, CLAIMS, C-4, and ELIS programs. Verified applicant s fingerprints within the USCIS/FBI program, scheduled individual fingerprinting session, and requested criminal background reports. Oversaw the shipping of files to NRC and/or service centers, consolidated files, requested files from other offices, and generated monthly audits. Scheduled both I-485 and N-400 interviews using an internal scheduling program and processed incoming mail.

May 2005-December 2007

NAVAL Air Warfare

Orlando, FL

Hours Worked per Week: XX

Salary: XXXXX

Supervisor Name: XXXXX; Phone Number: XXXXX; May Contact: XXX

Accounting Technician

Supported accounting functions within a military environment which included reviewing fund accounting citations, analyzing data, and certifying incoming travel orders. Maintained Employee Travel Claim Records on behalf of internal staff members, acted as Fund Controller for the Travel Manager system, and monitored travel orders for issuance of airline tickets. Designed and implemented innovative accounting procedures aimed at improving efficiency, reviewed/corrected entries within the mechanized accounting system, and ensured travel order compliance. Set aside funds within a SAP accounting system for payment, coordinated payment adjustments, and ensured compliance with both Joint Travel Regulations and Joint Federal Travel Regulations. Monitored financial metrics regarding customer response, customer acceptance, status of implementation, and reasons for non-acceptance.

April 2004-April 2005

NAVAL Air Warfare

Ft. Gordon, GA

Hours Worked per Week: XX

Salary: XXXXX

Supervisor Name: XXXXX; Phone Number: XXXXX; May Contact: XXX

Administrative Assistant, Directorate of Training

Managed administrative and training logistics which included preparing daily briefings, leading events/conferences, and developing internal standard operating procedures. Instrumental in the development of a Quality Control Program aimed at improving productivity along with assisting in safety training and records management. Maintained training/quality program files, coordinated VIP visits, created customer satisfaction surveys, and maintained appointment calendars. Scheduled travel arrangements for Directors and VIP individuals in accordance with JTR regulations, updated internal databases, and prepared work orders for repairs.

July 1996-March 2004

US Naval Station

Roosevelt Roads, PR

Hours Worked per Week: XX

Salary: XXXXX

Supervisor Name: XXXXX; Phone Number: XXXXX; May Contact: XXX

Office Automation Assistant

Yyyyyy x. yyyyyy Page 3 of 3

Handled administrative tasks within a US Naval Station which included generating correspondence, coordinating budget development tasks, and tracking expenditures for a fire department budget of over $3 million. Reviewed and justified department expenses, managed the Fire Chief s appointment calendars, and coordinated travel arrangements. Provided high level support to both internal and external customers, processed personnel action requests, and prepared an annual report outlining training requirements. Acted as the governmental IMPAC credit cardholder for the Fire Department.

Inter-American University of Puerto Rico

Degree Earned/Major: Bachelor of Accounting

Date Earned/Dates Attended: May 1999

GPA: XXXX

Credit Hours Earned: XXX

Certificates Include: Simplified Acquisition Program, IMPAC Card Course, and CPR Course

Length of Service Award-25 Years, 2017

Impact Award, 2016

Mentoring Program Participant, 2016

We Are the People Award, 2015

Certificate of Appreciation-USCIS, 2015

Civilian Meritorious Service Award, 2004

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in administrative and operational roles within a variety of government agencies along with significant experience in performing in reviewing immigration applications, completing interviews, and making recommendations regarding application outcome. In addition, I have a strong background in building positive rapport with internal and external teams, improving efficiency, and increasing customer satisfaction levels.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive background in leading programs and supporting administrative needs.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Contact Name

Company Name

Address

City/State/Zip Code

Dear _______________________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to your immediate and long-term objectives.

Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.

Sincerely,

Yyyyyy x. yyyyyy