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Thu Wong
- xxxxxx Bankfield Dr. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Dear Hiring Manager,
I am writing this in response to a job xxxxxxcancy posting for the position of ________________. Please accept my application to become part of your team. My resum is attached for your review and consideration.
What I offer is my baccalaureate degree in Management Information Systems and more than 18 years providing high-performance customer/user service, multiple concurrent full-cycle project management, resource management, and technical support in the IT and telecommunications industries. I have recently worked with IBM based in Herndon XXXXXX as Product Manager and Education Leader, going through the ranks starting as an IT Specialist in Application Integration in 1999. Prior to this, I was with AT&T as a System Test Lead, QA, and Business Analyst. For more details, please take a moment to go through my resum .
In leveraging my competencies in IT project management covering xxxxxxrious aspects of systems implementation and support, I also bring to the table my personal strengths that include a passion for achieving business objectives through sustained customer-focused and results-driven leadership excellence. Along the way, I have also proven my interpersonal communication skills that help build relationships with clients, stakeholders, and industry professionals while forging teamwork synergies with colleagues in attaining shared commitments.
I am confident that my education, experience, and personal strengths offer the right mix of qualifications with which I can help achieve your objectives as part of your IT management team. Should you need further clarification, or would prefer to schedule an interview, please do not hesitate to reach me through my phone or email address indicated in the heading. Thank you for considering me, and I look forward to hearing from you soon.
Sincerely,
THU WONG
Attachment: Resum
Thu Wong
- xxxxxx Bankfield Dr. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
IT Project Manager Systems Analyst Release manager
Qualifications Profile
Highly self-motixxxxxxted and results-driven IT management professional with more than 18 years providing high-performance customer/user service, concurrent full-cycle project management, resource management, and technical support in the IT and telecommunications industries.
Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.
Key Expertise
Technical Sales Support
Marketing & Sales (Trad. & Online)
Crowdsourcing Technology
Software Patch & Release Management
IT Product Management
Product Presentation & Proof-of-Concept System Demos
Multiple Account Management
Customer Service Management
Technology Transition Management
IT Project Management
Concurrent Project Management
Systems/Business Needs Analysis
Disaster Recovery Administration
Project Budget Management
Systems Development & Prototyping
Systems Install & Divestment
Systems Configuration, Conversion, Migration & Integration
Stress & User Acceptance Testing
Post Implementation Support
Post Project Review
Business Administration
Strategic Planning & Execution
Policies & Regulatory Compliance
Relationship Management (Customers, Public, & Suppliers)
Transformational Change Management
Process/Workflow Improvement
Computing Resource Management
Inter-Office Coordination
Records & Document Management
MS Office, MS Project, & Visio
Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing
Professional Experience
IBM Corporation Herndon, XXXXXX
Product Manager / Education Leader 2010 2013
Managed crowdsourcing business process and product line serving as core member of the Project Management Office.
Collaborated with the Global Business Services organization in executing policies, processes, metrics and methods in implementing crowdsourcing business strategies.
Facilitated team of 15 IT testers and users through User Acceptance Testing (UAT) for all software releases.
Defined product training requirements and developed customer training materials and presentations.
Coordinated product demos to support the sales initiatives.
Trained over 5,000 end-users and prospective customers via web-based training sessions.
Supported 9 Directors, providing daily metrics and project progress reports for strategic planning.
Advisory Project Manager 2006 2009
Served as the main customer contact person for the Financial Mega Center application.
Coordinated the IBM Supply Collaboration team of 35 members in software development projects from concept to implementation and post-project review.
Created and executed financial forecasts for multiple projects totaling $7.5M.
Supervised development and test teams for Financial Mega Center application
Executed all phases of project implementations that involved, planning, scheduling, risk/issue management, and reporting to ensure project milestones were met within deadlines and budgets.
Facilitated software/hardware vendors to drive on-time deliverables.
Produced project financials using MS Project, Earned Xxxxxxlue, Financial Megacenter, Fall Plan, and Forecast tools.
Developed and implemented project plan for pilot IBM Global account applications to exxxxxxluate business xxxxxxlue of CAST source code analysis tool while building a host environment and software installation for CAST.
Delivered error-free software patches and releases through Quality Assurance (QA) reviews.
Cultixxxxxxted collaborative project management from conceptualization to post-project assessment.
Thu Wong
- xxxxxx Bankfield Dr. Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
IBM Corporation Herndon, XXXXXX (continued)
Transition & Transformation Project Manager 2000 2006
Managed large-scale initiatives to explore process improvement opportunities and reduce operational cost of clients by strategically reallocating IT resources deployed to serve AT&T, GM and Blue Cross/Blue Shield, among others.
Supervised global teams of Project Managers and System Engineers to reallocate IT resources from clients to IBM in hosting client applications using proven transition methodologies and processes.
Chaired Transition Control Board meetings with client executives to brief project progress and resolve issues.
Developed and executed project plans covering the entire project lifecycle.
Achieved on-time and seamless system implementation, decommissioning, conversion, migration, and integration with no unscheduled downtime.
IT Specialist Application Integration 1999 2000
Planned and executed project deployment milestones and software releases, coordinating cross-functional team efforts for all software and maintenance releases of Account Management application for AT&T.
Provided on-call production support, assisted with production scheduling, and attended release readiness reviews with implementation team.
Facilitated in-process inspections of systems development projects to ensure specification compliance.
AT&T, Inc. Herndon, XXXXXX
System Test Lead / QA / Business Analyst 1995 1999
Developed and executed test plans and test cases/scripts, coordinating test activities across functional teams and remediating application problems with developers.
Oversaw system and integration tests for AT&T Customer Care Platform (Ordering, Billing and Provisioning Systems).
Performed code inspection reviews and executed product development test cycle, including functional, regression, stress/load, and acceptance testing. Executed QA plans on project deliverables.
Reviewed and provided inputs to software requirements and high/low-level design documentation.
Conducted system demo for executive management.
Analyzed business needs of the Middle Markets Strata Business 800/900 Telephone Service on AT&T Customer Care Platform.
Developed and documented functional system requirements, interface agreements, SLAs, and use cases.
Education & Credentials
B.S. in Management Information Systems, SAN JOSE STATE UNIVERSITY San Jose, CA
Professional Training & Certifications
Project Management Professional (PMP) Certification, Project Management Institute (PMI), 2005
ITIL Certification Foundation in IT Service Management, 2014
Awards & Recognition
Received over 20 IBM BRAVO and THANKS! Awards from 2004 2011
Received WIN IBM-SERVICE EXCELLENCE Awards in 2011 and 2012
Advisory Project Management Professional, 2004 (Experienced level in the IBM Career Framework)
Member of the Project Management Institute Washington DC Chapter since 2005
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