Yyyyyy x. yyyyyy

Driven, focused, and knowledgeable Administrative Professional with 15+ years of experience in high-stress environments in addition to a strong background within various industries. Experienced in supporting daily office operations, designing strategies focused on increasing productivity, and leading customer service and inventory operations. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with others.

Warehouse Operations Administrative Support Process Improvement Staff Training/Coaching

Attention to Detail Call Center Management/Administration Complex Problem Solving

Quality Assurance Microsoft Office Suite, OneNote, QuickBooks, Millennium Software

• Directed day to day administrative functions within a fast paced environment with a focus on increasing productivity and efficiency
• Analyzed and addressed inquiries from customers and/or Realtors in addition to handling accounts payable functions using QuickBooks
• Played a lead role in processing customer notifications, updated customer files, handled collections functions, and posted payments to accounts

• Facilitated administrative functions within a successful organization which required inputting new project data and monitoring work orders
• Obtained Certificate of Liability insurance for specific projects, handled monthly invoicing, and supported collection activities
• Handled human resources tasks which included reviewing timesheets, entering new hires, and entering cash receipts within QuickBooks

Notary Services, Discovery Bay, CA May 2007-January 2015

• Provided notary services to both individual and business clients which included assisting in the signing of lending documentation at both credit unions and escrow companies
• Obtained and placed orders, updated clients on status, uploaded documentation, and assisted customers with mortgage documentation

• Managed daily office logistics within a small business setting which required processing employee payroll, filing taxes, and implemented innovative operating procedures
• Reviewed and updated 4 years of company files, supervised cross-functional team members, oversaw sales and parts divisions, and generated comprehensive departmental reports,

Yyyyyy x. yyyyyy

• Handled administrative functions with a concentration on managing vendor contracts along with designing standard operating procedures
• Reviewed and corrected vendor service agreements, handled work orders valued at over $130,000, and acted as a client liaison

• Coordinated operations within a busy call center which required supervising a team of customer service staff and a technical support dispatch team
• Acted as a Customer Service Representative which required building rapport with potential clients in addition to handling bookkeeping services

Additional Professional Experience Includes: Office Manager/Administrator, Draeger Construction (2000-2002), Accounting Secretary, Riviera Hotel & Casino (1999-2000) and Information Technical Support Coordinator, Becton Dickinson (1996-1998)

Yyyyyy x. yyyyyy

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my professional qualifications include a strong background in both administrative and customer service roles with experience in overseeing complex financial operations, designing innovative operational strategies, and leading cross-functional teams. In addition, I have a demonstrated ability to maintain positive rapport with others and diffuse escalated customer service situations.

To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive background in improving productivity and overall efficiency levels.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Yyyyyy x. yyyyyy

Contact Name

Company Name

Address

City/State/Zip Code

Dear _______________________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVIEW) vital to your immediate and long-term objectives.

Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.

Sincerely,

Yyyyyy x. yyyyyy