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Top Performer who can make decisions to reflect positively on high-volume administrative operations in alignment with a company s vision, value, and goals to attain a significant competitive advantage, and who works to rise above challenges to create strategic business initiatives, streamline processes, improve efficiency, and drive winning outcomes.
Excellent Communicator who builds and sustains synergistic relationships with executive decision-makers, senior-level management, cross-functional business teams, clients / customers, and the general public; who excels in both autonomous and collaborative administrative work environments; and who leads staff by example and with integrity.
Team Building / Training
Strategic Analysis / Planning
Client / Business Relationships
Key Account Management
Event Planning / Coordination
Diversified Home Loans, Newport Beach, CA
Contract Loan Processor
Capitalized on the opportunity to work with a Mortgage Broker on loan packages to qualify and submit to lending institutions, including accurately inputting borrower loan information into Calyx loan management system for efficient processing, as well as obtaining documentation necessary for files and ordering required 3rd party vendor items.
Proactively corresponded with borrowers on concerns related to processing all loans.
Personally collected, verified, and analyzed documentation required for critical loan decisions.
Successfully processed and managed closing conditions with lending institutions to get files closed.
Hans Drake International MuscleWerks, Irvine, CA
Human Resources Administrator
Spearheaded results-generating human resources operations in alignment with companywide goals, including managing all aspects of hiring processes encompassing new hire orientations, new hire paperwork, terminations, and legal counsel.
Contributed expertise with payroll operations, along with handling benefits administration for employees by processing paperwork, conducting annual open enrollment, and advising employees as necessary with forms and / or verifications.
Conceptualized, developed, and disseminated a new employee handbook using Paychex.
Ensured seamless processes by implementing employee benefits and advising staff as required.
Coordinated and managed companywide events and led cross-training throughout all departments.
Collaborated with legal counsel to develop job descriptions and Standard Operating Procedures (SOPs).
Strategically steered account management initiatives for 300+ retail stores, including using company-designed CRM software to process orders and maintain high-volume data, as well as aggressively researching marketing for potential clients.
Actively promoted company-branded products by coordinating, participating in, and attending expos or trade shows.
Successfully supported 300+ retail stores while managing order-taking via phone and email.
Conducted in-store events for product sampling while building key long-term client relationships.
Researched market for potential clients, including actively making calls and mailing product samples.
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Hans Drake International MuscleWerks, Irvine, CA
Utilized broad scope of industry knowledge and comprehensive business support talents toward seamlessly resolving customer complaints, including creating sales receipts and invoices using QuickBooks and processing credit card purchases.
Optimized administrative efficiency by handling wide-ranging office duties, including filing, data entry, and call routing.
Successfully handled high-volume Amazon and PayPal via efficient and accurate systems input.
Precious Moments, Inc., Carthage, MO
Demonstrated solid multitasking skills toward managing travel plans and itineraries for executives, including managing calendars and schedules, maintaining legal documents / contracts, preparing reports, and handling daily correspondence.
Initiated and managed dynamic marketing publication projects to meet strict deadlines.
Supported coordination of future show exhibits and visitor center events / board meetings.
Decorative Designs, Pasadena, CA
Played a vital role in accurately processing accounts payable / receivable and creating and sending invoices, preparing correspondence and reports, managing key contractor schedules, and maintaining travel for personal and business needs.
Delivered consistently quality-focused customer support for clients on a daily basis.
Real Estate Applications & General Education Studies
Pasadena City College
State of California
Microsoft Office (Word, Excel, PowerPoint, Outlook)
Intuit QuickBooks Paychex Internet Applications
Orangewood Children & Family Services, Orange, CA
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